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OLADEJI OLATUNDE OLUMIDE +2348036786268 firstname.lastname@example.orgSummaryAs an Avaya Certified support specialist (ACSS) with more than 4 years experience inTelecommunication Technologies, Call center Infrastructure, administration and VoIP infrastructure. Ihave demonstrated ability to coordinate, evaluate, and manage resources for timely and successful project emonstratedcompletion. Experienced in installation of Avaya SME solutions lik IP Office, media gateway server like , gateway,solutions with its adjuncts, Avaya IP Telephony & CMM, Application Enableme Services (AES), EnablementAvaya Aura servers – MBT,Multimedia application server , CCE SIP infrastructure - Session and Multimedia ,–system manager with Audio code. Good experience on Avaya One-X, IP Soft phone, Avaya a X, adjunctsystems like CMS, Audix, Verint QM and CSCM, Verint Viewer, CCE (Dialer) and CDR I have also (Dialer) CDR.Worked with several client including Telecommunication, banking and Engineering services. I haveproven track records and ability to deliver projects on time and within budgets. Effective communicator, enable to explain complex processes in easyeasy-to-understand terms for end users. Managed the IP telephonyinstallation project for the expansion of the newly acquired facility and I am Skilled in proactiveidentification and resolution of critical avaya /network issues.Hardware Media Servers: Avaya S8300, S8400, S87XX, S88XX (HP DL360 G7, IBM) Media Gateways: G250, G350, G700, G430, G450, G650 IPSI, CLAN, Med Pro, DS1, Digital Card, Analog Card, VAL Board, Maintenance/Test Board AES Adjuncts: CMS, Intuity Audix, Verint QM and CSCM, Verint Viewer, CCE (Dialer), CDR IP Office: IP Office 500v2, Windows Server 2003 or 2008 for CCR, Voicemail Pro SIP server – Session Manager, System Manager with Audio code ession Avaya Aura - MBT server Avaya Aura Solutions for Midsize Enterprise Work Force Optimization SIP phones of Avaya, CISCO, Yealink video, Polycom video.Software & Applications Avaya - Communication Manager, Viewer, QM, CMS Supervisor, CCR views, ONE ONE-X Soft phones, Windows 2003 server for CCR, CSCM recording, Voice Mail pro Operating system – worked on and can install - XP, Vista and Windows 7, Windows 2003and 2008 serverNetworking Knowledge
Completed CCNA course, can do basic configurations on Cisco switchesCertifications APSS (Avaya Professional Sales Specialist) – SME, UC, CC APDS (Avaya Professional Design Specialist) ACIS (Avaya Certified Implementation Specialist) ACSS(Avaya Certified support Specialist)Career SummaryNovember 2010- till the dateSimbaNET Nigeria Ltd., NigeriaTitle: Avaya Engineer – Implementation Specialist, Administrator and support.SimbaNET represents AVAYA in Nigeria for their IP Telephony solutions like IP-PABX, Call Centre,Enterprise Telephony solutions. SimbaNET is the ONLY AVAYA “GOLD” partner in West AfricaDuties & Role:Project Implementation (Installation and configuration) - Avaya PABX Solution Architect for Call Center and IP Telephony Installation and configuration of IP Office Installation and configuration of IP Office CCR, CSCM recordings, Voice mail pro server on Windows Server 2003 or Virtual Machines with Windows Server 2008 Installation and configuration of Media gateways and servers e.g. S87XX, S8300 with G650, G450, G430, with Main site or ESS or LSP configurations with duplications. Various Circuit packs or Media Modules installations and configurations for media gateway G650 or G450 respectively. Avaya communication manager installation and configuration on media servers – S87XX, S8300 Voice mail installations and configurations – Audix, CMM on S8300 Installation of Avaya Aura MBT server with templates for CM, AES, CMM Avaya SIP infrastructure with S88XX for Session Manager 5.2, System Manager 5.2, Mediant Audio Code Installation and configuration of Contact Centre Express 4.2 (CCE) Basic Call Management System (BCMS) Avaya Aura Solution for Midsize Enterprise (MES) with core components – CM 6.0.1, CM Messaging 6.0.1, System Platform 6.0.3, System Manager 6.1, Session Manager 6.1, AES 6.1 Installation and configuration of Avaya Aura systems which includes latest Session Manager 6.X, System Platforms 6.X with templates CM 6, System Manager 6.X, Avaya Aura Messaging, Presence. Upgrading system with latest service packs and available patches. Phone Installations / Upgrades / Conversions from H.323 to SIP or VPN for 96XX series phones which include H.323 or SIP phones. Installation of ESS / LSP or SLS with Avaya Media Servers and Media Gateways with or without duplications. Installation Various SIP phones installations on Avaya PABX like Linksis, Yealink, Polycom etc. Deep knowledge about the working principle of Avaya Digital, Analogue and ip phones as well as configuring phones as VPN for remote functionality Integration of Avaya PABX with various other PABX e.g. CISCO, Panasonic, Siemens, Nortel etc.
Administration and Support - Administration and support for above products at client side this can be onsite sometimes. Administration and configuration of CMS, BSMC, recording servers QM, CSCM and Verint Viewer, MIDAS CDR server., Telesoft, Sentel billing software’s. Call flow designing in Voice Mail pro, in CM – Vector and VDN Complete inbound and outbound calling configuration with required feature implementation. Administrating Avaya CM, Session Manager, System Manager, Audio Code, Messaging. Preparing System documentations, Incident reports, RCA reports etc.Pre-Sales & Post-Sales Activities - Preparing solution based presentation in power point for clients. Preparing project plans and executes them. Preparing Statement of Work, Solution Architecture diagram for clients. Handling technical meetings with sales people as a technical consultant. Site serves and readiness follow-ups for project installations. Preparing SLA for clients Project designs for small scale projects and follows-ups. Handling material deliveries and rack mountings of equipments at project sites.May 2008 – November 2010 Imperial Telecommunication LtdImperial Telecommunication is one of the leading private telephone operators in Nigeriahaving licenses to operate: Voice Telephony, Video conferencing, broad band Internetservice , Video Streaming ,Virtual Private Network (VPN)Network engineer Management of base station network and administration of database. Customer care service and after sales repairs. Remote Support for field engineers via the NETWORK MANAGEMENT SYSTEM. Installation, Maintenance and operation of Base Transceivers station (BTS) and microwave Radio to Avoid signal degradation and equipment failure.(including,Erricson,Neira,Ptoteus,Harris Radio). Maintains and operation of switch equipment e.g. Air span 4020, Motorola,e,t.c Monitoring and generation of planning reports like pre-installation survey and network performance. Installation, maintenance and operation of V-sat equipment and system configuration. Installation of the microwaves radio and supervision antenna, waveguide and coaxial cables by Riggers and Installation of integrated subscribers Terminal (Ist). Repairing of subscriber terminals(mobile and fixed terminals) and radio equipment and other related switch equipment Installation of Airspan Equipments Both Subscriber ODU and IDU Computer Networking (Both LAN and WAN) Support of Redwood Red router prepaid/billing platform (A solution for routing and billing calls
TECHNICAL SKILLS Skilled in proactive identification and resolution of critical avaya /network issues. Computer skills: System Networking, Repairs/ troubleshooting , Data recovery from formatted or damaged hard drives and proficient use of Microsoft Word, Excel, Outlook & PowerPoint; (professional). . Microwave Radio transmission and troubleshooting.. Basic router and switch configurations. .Trainings Undertaken Installation and Administration of Avaya IP office. On Avaya University many online trainings and courses for IP office, CM and product knowledge, sales, design, implementation and support.Formal QualificationsMasters of Science (MSc)National open university of Nigeria–2009 till 2012Bachelor of Technology (BTech) - Electronics and Electrical EngineeringLadoke Akintola University of Technology Ogbomoso– 2002-2007Secondary School CertificateAbadina College May 2001Personal Details Date of Birth: 7th July 1982 Address: 8B Adana Lane Surulere, Lagos Gender: Male Marital Status: Single Nationality: Nigerian Religion Christian Personal Qualities: Keen Learner, Ambitious, Leadership and Goal Oriented Health: Good, Non-smoker Hobbies: Listening and singing music, visiting new places, Driving References are Available on Request