The document provides an overview of conflict resolution training for supervisors. It discusses causes of workplace conflict, importance of resolving conflict, methods for resolving conflict such as competing, collaborating, compromising, avoiding and accommodating. It also outlines the six steps in the conflict resolution process, which are to clarify the disagreement, establish a common goal, discuss ways to meet the goal, determine barriers, agree on a resolution, and acknowledge responsibilities in the resolution. The training is intended to help supervisors recognize causes of conflict, facilitate resolution, and manage relationships after conflict is resolved.