Of Note: <ul><li>New York Times, NO1 best seller list, 27 weeks </li></ul><ul><li>Genre </li></ul><ul><li>Good to Great  -...
 
Early days <ul><li>Asian Family </li></ul><ul><ul><li>2 Brothers Andy & David </li></ul></ul><ul><ul><li>Valued  Music, Go...
LinkExchange & Beyond <ul><li>Link Exchange </li></ul><ul><ul><li>Code, Banner ads appeared. For every  000 impressions th...
Frogs to Zappos <ul><li>Venture Frog </li></ul><ul><li>20 Startups </li></ul><ul><ul><li>Lofts </li></ul></ul><ul><ul><li>...
Frogs to Zappos <ul><li>Culture </li></ul><ul><ul><li>Brand, Culture, Pipeline (BCP) </li></ul></ul><ul><ul><li>Wow </li><...
Core Values <ul><li>Deliver WOW Through Service </li></ul><ul><li>Embrace and Drive Change </li></ul><ul><li>Create Fun an...
Zappos Amazon <ul><li>Speaking </li></ul><ul><li>Tours </li></ul><ul><li>Happiness Comes in a box </li></ul><ul><li>Scient...
Happiness
 
Maslow
Key Learnings <ul><li>1. Culture, Culture, Culture </li></ul><ul><ul><li>10 core values. You can be hired or fired based o...
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Delivering happiness Tony Hsieh Oct 2011

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Hey lads hopefully you can see this, It's my book review of Delivering Happiness by Tony Hsieh
Regards Oliver

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Delivering happiness Tony Hsieh Oct 2011

  1. 2. Of Note: <ul><li>New York Times, NO1 best seller list, 27 weeks </li></ul><ul><li>Genre </li></ul><ul><li>Good to Great -Jim Collins </li></ul><ul><li>Tribal Leadership -Dave Logan </li></ul><ul><li>How Great Companies Get Their Mojo from Maslow -Chip Conley </li></ul>
  2. 4. Early days <ul><li>Asian Family </li></ul><ul><ul><li>2 Brothers Andy & David </li></ul></ul><ul><ul><li>Valued Music, Good Grades </li></ul></ul><ul><ul><li>Worms, newsletters, Boys Life, Buttons </li></ul></ul><ul><ul><li>Programming high School, 976 SEXY </li></ul></ul><ul><ul><li>Practiced SAT’s. Wanted Brown, took Harvard (for parents) </li></ul></ul><ul><li>Harvard </li></ul><ul><ul><li>Quincy House Grill with Sanjay </li></ul></ul><ul><ul><li>Burgers </li></ul></ul><ul><ul><li>Pizza (better return) </li></ul></ul><ul><ul><li>Alfred Slices </li></ul></ul><ul><li>Finance/Management Consultants </li></ul><ul><li>Oracle Testing home & back </li></ul><ul><li>Bored </li></ul><ul><li>Webdesign </li></ul><ul><li>Chambers free to get members. </li></ul>
  3. 5. LinkExchange & Beyond <ul><li>Link Exchange </li></ul><ul><ul><li>Code, Banner ads appeared. For every 000 impressions they got 500 and so did link exchange to sell </li></ul></ul><ul><li>Fast growth, 5 months 1M offer </li></ul><ul><li>Customer service, friends </li></ul><ul><li>10 months 25 people </li></ul><ul><li>Jerry Yang Yahoo 20M offer </li></ul><ul><li>Sequoia Capital 3M buy in </li></ul><ul><li>Alfred joins, 18 month blur, 100 employees by ‘98 </li></ul><ul><li>Work dread Culture shock </li></ul><ul><li>More finance needed Strategic Partnership Microsoft Netscape 250M Eventually Microsoft 265M </li></ul><ul><li>Stay a year 40M or go 32 M </li></ul><ul><li>Millionaire Cruise bet </li></ul><ul><li>Poker </li></ul>
  4. 6. Frogs to Zappos <ul><li>Venture Frog </li></ul><ul><li>20 Startups </li></ul><ul><ul><li>Lofts </li></ul></ul><ul><ul><li>Tribe </li></ul></ul><ul><ul><li>Raves </li></ul></ul><ul><li>Flow </li></ul><ul><li>Zappos </li></ul><ul><ul><li>Buy in more Fred </li></ul></ul><ul><ul><li>Alfred CFO </li></ul></ul><ul><li>Culture </li></ul><ul><ul><li>Customers </li></ul></ul><ul><ul><li>Drop Shipping </li></ul></ul><ul><ul><li>Warehousing </li></ul></ul><ul><ul><li>Outsourcing Lesson </li></ul></ul><ul><ul><li>Beside Kentucky Hub </li></ul></ul><ul><ul><li>Culture </li></ul></ul><ul><ul><li>Vegas </li></ul></ul><ul><ul><li>Pipeline </li></ul></ul>
  5. 7. Frogs to Zappos <ul><li>Culture </li></ul><ul><ul><li>Brand, Culture, Pipeline (BCP) </li></ul></ul><ul><ul><li>Wow </li></ul></ul><ul><ul><li>Vendors </li></ul></ul><ul><ul><li>Marketing = people </li></ul></ul><ul><ul><li>Core values </li></ul></ul><ul><ul><li>Great customer service company </li></ul></ul><ul><ul><li>People = Family </li></ul></ul><ul><ul><li>Investors Sequoia </li></ul></ul><ul><ul><li>2008 Layoffs </li></ul></ul><ul><ul><li>Alignment </li></ul></ul><ul><ul><li>Investors want to cash in </li></ul></ul><ul><ul><li>Amazon Marriage </li></ul></ul><ul><ul><li>BCP recognised & protected </li></ul></ul>
  6. 8. Core Values <ul><li>Deliver WOW Through Service </li></ul><ul><li>Embrace and Drive Change </li></ul><ul><li>Create Fun and A Little Weirdness </li></ul><ul><li>Be Adventurous, Creative, and Open-Minded </li></ul><ul><li>Pursue Growth and Learning </li></ul><ul><li>Build Open and Honest Relationships With Communication </li></ul><ul><li>Build a Positive Team and Family Spirit </li></ul><ul><li>Do More With Less </li></ul><ul><li>Be Passionate and Determined </li></ul><ul><li>Be Humble </li></ul>
  7. 9. Zappos Amazon <ul><li>Speaking </li></ul><ul><li>Tours </li></ul><ul><li>Happiness Comes in a box </li></ul><ul><li>Scientific Study of Happiness and how to improve it for normal people </li></ul>
  8. 10. Happiness
  9. 12. Maslow
  10. 13. Key Learnings <ul><li>1. Culture, Culture, Culture </li></ul><ul><ul><li>10 core values. You can be hired or fired based on your commitment and alignment with these values. </li></ul></ul><ul><ul><li>Zappos might be the best online shoe retailer but they are so much more. They are a Customer Service Company in their DNA. </li></ul></ul><ul><li>2. Be passionate </li></ul><ul><ul><li>Then it’s not just about the money so you’ll enjoy what you’re doing . </li></ul></ul><ul><li>3. Have a goal in life? </li></ul><ul><ul><li>Keep asking your self why and you’ll find it’s happiness. </li></ul></ul><ul><li>4. HAPPINESS </li></ul><ul><ul><li>Happiness is about 4 things: perceived control, perceived progress, connectedness and vision and meaning. All of these apply to our personal life and our companies. </li></ul></ul>
  11. 14. Read It……

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