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LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
LibQual: From a snapshot to a full picture
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LibQual: From a snapshot to a full picture

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Transcript

  • 1. Life after LibQUAL+TM Presented by Olga Koz
  • 2. Interpretation Synthesis Action Presentation
  • 3. The purpose, the perspective, applicability, and limitations Input metric Process metrics Output metrics Outcome metrics Performance metrics LibQual Environment evaluation
  • 4. Interpretation of raw data • Identify service gaps/gap analysis • Relationship between a few variables within LibQual: space/ e- resources use
  • 5. • Relationship between LibQual metrics and other metrics (input, output, process, outcomes) • Benchmarking • Prediction & trend metrics: latitudinal comparison of surveys
  • 6. • Easy to fix problems • Balanced Scorecard • Evidence – based planning • Targeted assessment (causation, asking more questions)
  • 7. Presentation UMASS Dashboard based on Tableau software North Carolina State U.

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