Life after LibQUAL+TM
Presented by Olga Koz
Interpretation
Synthesis
Action
Presentation
The purpose, the perspective, applicability, and limitations
Input metric
Process
metrics
Output
metrics
Outcome
metrics
P...
Interpretation of raw data
• Identify service
gaps/gap analysis
• Relationship between
a few variables within
LibQual: spa...
• Relationship between LibQual metrics and
other metrics (input, output, process,
outcomes)
• Benchmarking
• Prediction & ...
• Easy to fix problems
• Balanced Scorecard
• Evidence – based planning
• Targeted assessment (causation, asking
more ques...
Presentation
UMASS Dashboard based on Tableau
software
North Carolina State U.
LibQual: From a snapshot to a full picture
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LibQual: From a snapshot to a full picture

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LibQual: From a snapshot to a full picture

  1. 1. Life after LibQUAL+TM Presented by Olga Koz
  2. 2. Interpretation Synthesis Action Presentation
  3. 3. The purpose, the perspective, applicability, and limitations Input metric Process metrics Output metrics Outcome metrics Performance metrics LibQual Environment evaluation
  4. 4. Interpretation of raw data • Identify service gaps/gap analysis • Relationship between a few variables within LibQual: space/ e- resources use
  5. 5. • Relationship between LibQual metrics and other metrics (input, output, process, outcomes) • Benchmarking • Prediction & trend metrics: latitudinal comparison of surveys
  6. 6. • Easy to fix problems • Balanced Scorecard • Evidence – based planning • Targeted assessment (causation, asking more questions)
  7. 7. Presentation UMASS Dashboard based on Tableau software North Carolina State U.
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