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Chapter 10

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Global Communication--Technology and Etiquette
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Chapter 10

  1. 1. CHAPTER 10 SLIDE 1CHAPTER Global Communication—10 Technology and Etiquette 1 Global Communication 2 Technology Issues 3 Technology Etiquette© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  2. 2. CHAPTER 10 SLIDE 2Telecommunications The transmission of text, data, voice, video, and images electronically from one location to another Makes communicating globally possible, fast, and affordable Also helps you ● Do other work-related tasks more efficiently ● Collaborate in new and interesting ways© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  3. 3. CHAPTER 10 SLIDE 3Computers Both desktops and laptops still common in business Windows operating system used most often Apple computers used more in some industries, like graphic design© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  4. 4. CHAPTER 10 SLIDE 4Mobile Devices Tablets Smartphones Intelligent mobile hotspots Mobile apps PRNewsFoto/Verizon Wireless/AP Photo© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  5. 5. CHAPTER 10 SLIDE 5Other Communication Means Social networking sites ● Professional networking sites ● Overlap between personal and professional VoIP Web conferencing© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  6. 6. CHAPTER 10 SLIDE 6Other Communication Means Instant messaging and text messaging Cloud computing Web 2.0 The use of computer services from virtual ● Wikis servers available on demand over the Internet ● Blogs Web resources that are interactive© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  7. 7. CHAPTER 10 SLIDE 7Virtual Office Professional Serves clients remotely Rapidly growing field Offers flexibility Required skills Photodisc/Jupiter Images© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  8. 8. CHAPTER 10 SLIDE 8Security Threats Computer virus Worm Trojan horse Adware/spyware P2P file sharing© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  9. 9. CHAPTER 10 SLIDE 9Security Solutions Antivirus software Firewall Regular backup Care with e-mail Selective in downloads Effective passwords Logging off© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  10. 10. CHAPTER 10 SLIDE 10Effective Passwords At least eight characters long No dictionary words Uppercase and lowercase letters, numbers, and special characters Different passwords No personal information© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  11. 11. CHAPTER 10 SLIDE 11Identity Theft and PhishingProtection Care with e-mail Identity theft The act of stealing personal information Effective passwords Periodic credit checks Phishing Using an online message that seems to be from a legitimate source to gather personal information© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  12. 12. CHAPTER 10 SLIDE 12Mobile Phone Etiquette Keep ringer settings as low as possible. Turn off or use vibrate or silent settings in meetings or other events. Do not read or send e-mail, text, or play games in meetings. If a call is unavoidable ● Alert companions ahead of time ● Excuse yourself when it comes© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  13. 13. CHAPTER 10 SLIDE 13Mobile Phone Etiquette Speak softly. Keep calls short if with someone else. Do not discuss private matters or sensitive topics unless in private. Be aware of surroundings, and respect others’ rights.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  14. 14. CHAPTER 10 SLIDE 14Instant Messaging Etiquette Pay attention to status indicators. Make messages concise. Take care in what you say. Use professional writing conventions. Consider cultural differences. Be courteous.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

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