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Chapter 03

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Chapter 03

  1. 1. CHAPTER 3 SLIDE 1CHAPTER 3 Workplace Teams 1 Teamwork 2 Workplace Team Composition 3 Diversity in the Workplace 4 Effective Workplace Teams 5 Productive Team Communication© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  2. 2. CHAPTER 3 SLIDE 2Teams Benefit Organizations Varied skills and experiences Higher productivity Less absenteeism Better products and services Increased profits More satisfied employees Value in organizational change© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  3. 3. CHAPTER 3 SLIDE 3Teams Benefit Employees Insights, ideas, help, information, and more from team members Cross-training Better problem-solving skills Opportunity to see the big picture Enjoyment and satisfaction© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  4. 4. CHAPTER 3 SLIDE 4Types of Workplace Teams Project teams and task forces Committees Cross-functional teams Supervisor/coworker teams External teams Virtual teams© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  5. 5. CHAPTER 3 SLIDE 5Working With Diversity Seek to understand others. Show respect the way they understand it. mediaphotos/iStockphoto.com© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  6. 6. CHAPTER 3 SLIDE 6Communicating VerballyAcross Cultures Be simple and to the point. Match the other’s communication style. Avoid sensitive topics. Be careful about humor. Slow down a little and speak clearly. Don’t correct people’s English unless asked.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  7. 7. CHAPTER 3 SLIDE 7Leading a Team Helps you develop leadership and management skills Helps you progress in your job Shows you as a candidate for higher positions© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  8. 8. CHAPTER 3 SLIDE 8Leading a Team Establish expectations and procedures. Define the team’s purpose. Set an example of service. Keep the team on schedule. Plan and organize meetings.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  9. 9. CHAPTER 3 SLIDE 9Leading a Team Report progress to supervisors. Make work assignments. Encourage openness and collaboration. Be trustworthy. Get to know members’ skills and strengths. Be a good listener.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  10. 10. CHAPTER 3 SLIDE 10Serving on a Team Be on time for meetings. Be prepared. Have a folder for the team project. Do the work the team assigns you to the best of your ability. Contribute to meetings and the team’s work.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  11. 11. CHAPTER 3 SLIDE 11Effective Team Characteristics A focus on team goals Good leadership Members with the needed skills, experience, and education Members who take responsibility for the team’s success or failure© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  12. 12. CHAPTER 3 SLIDE 12Effective Team Characteristics Ability to work with diverse people Capacity to reach agreement Practical, well-defined goals Members who respect and trust each other© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  13. 13. CHAPTER 3 SLIDE 13Teamwork Techniques Be respectful. Be nonjudgmental. Take the other’s perspective. AISPIX/Shutterstock.com Be flexible. Listen.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  14. 14. CHAPTER 3 SLIDE 14Formal Communication Through official channels May be ● Downward (management to employees) ● Upward (employees to management) ● Horizontal (coworker to coworker, manager to manager, within a team)© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  15. 15. CHAPTER 3 SLIDE 15Informal Communication Often called the grapevine Natural and normal at work Stopping rumors or untrue communication ● Keep formal communication lines open ● Keep team members informed© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  16. 16. CHAPTER 3 SLIDE 16Interpersonal Teamwork Skills Listening Collaborating Resolving conflict ● Try to identify the cause. ● Listen to all viewpoints. ● Identify points of agreement. ● Work toward a winning solution for all.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

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