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Chapter 01

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The Dynamic Workplace
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Transcript of "Chapter 01"

  1. 1. CHAPTER 1 SLIDE 1CHAPTER The Workplace— 1 Constantly Changing 1 The Dynamic Workplace 2 Workplace Organization 3 Administrative Professional Qualifications© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  2. 2. CHAPTER 1 SLIDE 2The Dynamic Workplace Economic globalization Changing technology Workplace diversity Job outlook Changing workweek Physical workspace© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  3. 3. CHAPTER 1 SLIDE 3Economic Globalization For businesses: ● Seeking partners and customers globally ● Outsourcing ● Cost-saving measures For employees: ● More job change ● More and different responsibilities© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  4. 4. CHAPTER 1 SLIDE 4Other Changes Changing technology ● Increased productivity ● More managerial job responsibilities Workplace diversity ● Increased cultural diversity ● More older workers© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  5. 5. CHAPTER 1 SLIDE 5Office Administration The demand for administrative professionals (APs) is strong and growing. Both women and men choose office administration as ● A career ● A means of advancing within a company or field© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  6. 6. CHAPTER 1 SLIDE 6Typical Responsibilities Conduct Web research Research and recommend equipment Train and support new APs Research, prepare, and give presentations Supervise APs Prepare presentation materials© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  7. 7. CHAPTER 1 SLIDE 7Typical Responsibilities Store and retrieve computer materials Organize and maintain paper and electronic files Create spreadsheets, manage databases, and create reports Arrange conference calls and web seminars© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  8. 8. CHAPTER 1 SLIDE 8Typical Responsibilities Work in teams with other APs Research and prepare statistical reports Review journals Write and post job vacancies Order supplies Prepare letters, memos, and e-mail Schedule appointments© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  9. 9. CHAPTER 1 SLIDE 9Job Outlook One of the largest U.S. occupations Will add many jobs in coming years ● Jobs in expanding areas of U.S. economy  Health care  Social services  Legal services ● Expanding roles (work once done by other professionals)© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  10. 10. CHAPTER 1 SLIDE 10Job Outlook© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  11. 11. CHAPTER 1 SLIDE 11Job Outlook© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  12. 12. CHAPTER 1 SLIDE 12Other Changes Changing workweek ● Compressed workweek ● Flextime ● Job sharing Physical workplace ● Virtual office ● Mobile office ● Home office© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  13. 13. CHAPTER 1 SLIDE 13Varying Job Titles Administrative assistant Administrative associate Secretary Executive secretary Media Bakery 13/Shutterstock.com Office manager Executive assistant© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  14. 14. CHAPTER 1 SLIDE 14The Work World Organizational culture Types of organizations Formal organizational structures Learning about the culture, structure, and management of your company will help you perform your job better.© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  15. 15. CHAPTER 1 SLIDE 15Types of Business Organizations Sole proprietorships Partnerships Limited liability companies Corporations Nonprofit corporations Governmental entities© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  16. 16. CHAPTER 1 SLIDE 16Organizational Structure Stockholders Board of directors Management Digital Vision/Getty Images© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  17. 17. CHAPTER 1 SLIDE 17Administrative ProfessionalQualifications Communication Interpersonal relations Time management Critical thinking Decision making Creative thinking© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  18. 18. CHAPTER 1 SLIDE 18Administrative ProfessionalQualifications Teamwork Technology Leadership © StockLite/Shutterstock.com Stress management Problem solving Customer focus© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  19. 19. CHAPTER 1 SLIDE 19Success Qualities Openness to change Initiative and motivation Integrity and honesty Dependability Confidentiality Commitment to observing and learning© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
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