Getting Inside Information on Collaboration

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Sarah O\'Keefe, Kirsty Taylor, Anne Gentle, and Michael Priestley at STC 2008. Panel moderator: Char James-Tanny

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  • Getting Inside Information on Collaboration

    1. 1. Char James-Tanny, JTF Associates, Moderator Kirsty Taylor, Mincom Sarah O’Keefe, Scriptorium Publishing Service, Inc. Anne Gentle, justwriteclick.com Michael Priestley, IBM
    2. 2. <ul><li>Sarah O’Keefe, Scriptorium Publishing </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    3. 3. <ul><li>Country of origin (“passport country”)‏ </li></ul><ul><li>Locale (where you live)‏ </li></ul><ul><li>Corporate culture </li></ul><ul><li>Customer culture </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    4. 4. <ul><li>Who has the money? </li></ul><ul><li>Who are the executives, and where do they live? </li></ul><ul><li>What locale has the most people? </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    5. 5. <ul><li>East Coast versus West Coast </li></ul><ul><li>Bible Belt versus Rust Belt </li></ul><ul><li>North versus South </li></ul><ul><li>Language differences in Europe, Switzerland </li></ul><ul><li>Northern versus Southern Italy </li></ul><ul><li>Eastern versus Western Germany </li></ul><ul><li>Similar issues across India and China </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    6. 6. <ul><li>Outsourcing </li></ul><ul><li>Offshoring </li></ul><ul><li>Business units by location </li></ul><ul><li>Teams integrated worldwide </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    7. 7. <ul><li>Be aware of: </li></ul><ul><ul><li>Religious differences </li></ul></ul><ul><ul><li>Personal space </li></ul></ul><ul><ul><li>Slang and idiom </li></ul></ul><ul><ul><li>Hidden language differences </li></ul></ul><ul><ul><li>Food </li></ul></ul><ul><ul><li>Professional relationship expectations </li></ul></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    8. 8. <ul><li>Status </li></ul><ul><ul><li>Egalitarian or hierarchical? </li></ul></ul><ul><li>Decision process </li></ul><ul><ul><li>Consensus-driven or not? </li></ul></ul><ul><li>Confrontation level </li></ul><ul><ul><li>How are disagreements handled? </li></ul></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    9. 9. <ul><li>Impose “lead” culture on others? </li></ul><ul><ul><li>Fast and simple </li></ul></ul><ul><ul><li>“ Us” versus “them” is not a viable long-term solution </li></ul></ul><ul><li>Understand and appreciate differences </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    10. 10. <ul><li>Recognize and appreciate differences </li></ul><ul><li>Learn about cultural norms </li></ul><ul><li>Don't stereotype </li></ul><ul><li>Identify the “lead” culture – if there is one </li></ul>Slide Copyright © 2008 Scriptorium Publishing, Inc.
    11. 11. <ul><li>Kirsty Taylor, Mincom </li></ul>Slide Copyright © 2008 Kirsty Taylor
    12. 12. <ul><li>Work time preferences – got early birds or night owls? </li></ul><ul><li>Working across time zones & cross-over office hours </li></ul><ul><ul><li>MDT, EST, AEST, ACST ( ½ hour zone!), AWST </li></ul></ul>Slide Copyright © 2008 Kirsty Taylor
    13. 13. <ul><li>Forms of communication – email, IM </li></ul><ul><li>Differing acceptable meeting styles </li></ul>Slide Copyright © 2008 Kirsty Taylor
    14. 14. <ul><li>Developing standards continually </li></ul><ul><li>Adding new product lines into the CMS </li></ul><ul><li>Evolving the information architecture </li></ul><ul><li>Acquiring new, experienced staff & getting their buy-in on the CMS they didn’t choose </li></ul>Slide Copyright © 2008 Kirsty Taylor
    15. 15. <ul><li>Anne Gentle, justwriteclick.com </li></ul>Slide Copyright © 2008 Anne Gentle
    16. 16. Adobe Labs: labs.adobe.com/wiki/index .php/Main_Page Apache wiki: wiki.apache.org eBay: www.ebaywiki.com Microsoft Developer Network (MSDN): msdn2.microsoft.com/en-us/library/default.aspx Motorola Q: www.motoqwiki.com Everything Q: wiki.everythingq.com SplunkBase: www.splunk.com/base Sun's OpenDS: www.opends.org/wiki OLPC: wiki.laptop.org Cisco: supportwiki.cisco.com Slide Copyright © 2008 Anne Gentle
    17. 17. Slide Copyright © 2008 Anne Gentle
    18. 18. Page Maintainer Welcoming Introduction My Page Sponsor Barnraising Acknowledge Goodness Patron Seed it Naming conventions Recognition Slide Copyright © 2008 Anne Gentle
    19. 19. <ul><li>Reputation </li></ul><ul><li>Reciprocity </li></ul><ul><li>Attachment </li></ul><ul><li>Efficiency </li></ul>Slide Copyright © 2008 Anne Gentle Motivations for online communities The Economies of Online Collaboration
    20. 20. <ul><li>Michael Priestley, IBM </li></ul>Slide Copyright © 2007, 2008 IBM Corporation
    21. 21. <ul><li>A task is a task, regardless of who authors it </li></ul><ul><li>Collaboratively created content may involve different collaborators at different times (and sometimes none at all) </li></ul><ul><li>Don’t let tools dictate what you can do with your content (and who you can do it with) </li></ul><ul><li>Let your content and collaboration needs dictate what tools you use </li></ul>Slide Copyright © 2007, 2008 IBM Corporation
    22. 22. Slide Copyright © 2007, 2008 IBM Corporation
    23. 23. Slide Copyright © 2007, 2008 IBM Corporation 1. Design 2. Develop 3. Deploy Authors Architects Developers, editors Translators 1. Market 2. Train 3. Support Marketers Trainers Technical communicators Tech support Users
    24. 24. <ul><li>Pick tools with different capabilities but common standards </li></ul><ul><li>Use the right tool for the right job </li></ul><ul><li>More collaboration should mean less redundancy </li></ul><ul><li>Avoid vendor lock-in (applies to opensource too) </li></ul><ul><li>Collaboration is a phase, not a content type </li></ul>Slide Copyright © 2007, 2008 IBM Corporation
    25. 25. Slide Copyright © 2007, 2008 IBM Corporation Social web Structured web Semantic web Wikis, blogs… structured content and collections…. folksonomies, tag clouds… formal taxonomies… Generic topics and metadata Specialized topics and maps Specialized maps and metadata DITA

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