Char James-Tanny, JTF Associates, Moderator Kirsty Taylor, Mincom Sarah O’Keefe, Scriptorium Publishing Service, Inc. Anne Gentle, justwriteclick.com Michael Priestley, IBM

Sarah O’Keefe, Scriptorium Publishing Slide Copyright © 2008 Scriptorium Publishing, Inc.

Sarah O’Keefe, Scriptorium Publishing

Country of origin (“passport country”)‏ Locale (where you live)‏ Corporate culture Customer culture Slide Copyright © 2008 Scriptorium Publishing, Inc.

Country of origin (“passport country”)‏

Locale (where you live)‏

Corporate culture

Customer culture

Who has the money? Who are the executives, and where do they live? What locale has the most people? Slide Copyright © 2008 Scriptorium Publishing, Inc.

Who has the money?

Who are the executives, and where do they live?

What locale has the most people?

East Coast versus West Coast Bible Belt versus Rust Belt North versus South Language differences in Europe, Switzerland Northern versus Southern Italy Eastern versus Western Germany Similar issues across India and China Slide Copyright © 2008 Scriptorium Publishing, Inc.

East Coast versus West Coast

Bible Belt versus Rust Belt

North versus South

Language differences in Europe, Switzerland

Northern versus Southern Italy

Eastern versus Western Germany

Similar issues across India and China

Outsourcing Offshoring Business units by location Teams integrated worldwide Slide Copyright © 2008 Scriptorium Publishing, Inc.

Outsourcing

Offshoring

Business units by location

Teams integrated worldwide

Be aware of: Religious differences Personal space Slang and idiom Hidden language differences Food Professional relationship expectations Slide Copyright © 2008 Scriptorium Publishing, Inc.

Be aware of:

Religious differences

Personal space

Slang and idiom

Hidden language differences

Food

Professional relationship expectations

Status Egalitarian or hierarchical? Decision process Consensus-driven or not? Confrontation level How are disagreements handled? Slide Copyright © 2008 Scriptorium Publishing, Inc.

Status

Egalitarian or hierarchical?

Decision process

Consensus-driven or not?

Confrontation level

How are disagreements handled?

Impose “lead” culture on others? Fast and simple “ Us” versus “them” is not a viable long-term solution Understand and appreciate differences Slide Copyright © 2008 Scriptorium Publishing, Inc.

Impose “lead” culture on others?

Fast and simple

“ Us” versus “them” is not a viable long-term solution

Understand and appreciate differences

Recognize and appreciate differences Learn about cultural norms Don't stereotype Identify the “lead” culture – if there is one Slide Copyright © 2008 Scriptorium Publishing, Inc.

Recognize and appreciate differences

Learn about cultural norms

Don't stereotype

Identify the “lead” culture – if there is one

Kirsty Taylor, Mincom Slide Copyright © 2008 Kirsty Taylor

Kirsty Taylor, Mincom

Work time preferences – got early birds or night owls? Working across time zones & cross-over office hours MDT, EST, AEST, ACST ( ½ hour zone!), AWST Slide Copyright © 2008 Kirsty Taylor

Work time preferences – got early birds or night owls?

Working across time zones & cross-over office hours

MDT, EST, AEST, ACST ( ½ hour zone!), AWST

Forms of communication – email, IM Differing acceptable meeting styles Slide Copyright © 2008 Kirsty Taylor

Forms of communication – email, IM

Differing acceptable meeting styles

Developing standards continually Adding new product lines into the CMS Evolving the information architecture Acquiring new, experienced staff & getting their buy-in on the CMS they didn’t choose Slide Copyright © 2008 Kirsty Taylor

Developing standards continually

Adding new product lines into the CMS

Evolving the information architecture

Acquiring new, experienced staff & getting their buy-in on the CMS they didn’t choose

Anne Gentle, justwriteclick.com Slide Copyright © 2008 Anne Gentle

Anne Gentle, justwriteclick.com

Adobe Labs: labs.adobe.com/wiki/index .php/Main_Page Apache wiki: wiki.apache.org eBay: www.ebaywiki.com Microsoft Developer Network (MSDN): msdn2.microsoft.com/en-us/library/default.aspx Motorola Q: www.motoqwiki.com Everything Q: wiki.everythingq.com SplunkBase: www.splunk.com/base Sun's OpenDS: www.opends.org/wiki OLPC: wiki.laptop.org Cisco: supportwiki.cisco.com Slide Copyright © 2008 Anne Gentle

Slide Copyright © 2008 Anne Gentle

Page Maintainer Welcoming Introduction My Page Sponsor Barnraising Acknowledge Goodness Patron Seed it Naming conventions Recognition Slide Copyright © 2008 Anne Gentle

Reputation Reciprocity Attachment Efficiency Slide Copyright © 2008 Anne Gentle Motivations for online communities The Economies of Online Collaboration

Reputation

Reciprocity

Attachment

Efficiency

Michael Priestley, IBM Slide Copyright © 2007, 2008 IBM Corporation

Michael Priestley, IBM

A task is a task, regardless of who authors it Collaboratively created content may involve different collaborators at different times (and sometimes none at all) Don’t let tools dictate what you can do with your content (and who you can do it with) Let your content and collaboration needs dictate what tools you use Slide Copyright © 2007, 2008 IBM Corporation

A task is a task, regardless of who authors it

Collaboratively created content may involve different collaborators at different times (and sometimes none at all)

Don’t let tools dictate what you can do with your content (and who you can do it with)

Let your content and collaboration needs dictate what tools you use

Slide Copyright © 2007, 2008 IBM Corporation

Slide Copyright © 2007, 2008 IBM Corporation 1. Design 2. Develop 3. Deploy Authors Architects Developers, editors Translators 1. Market 2. Train 3. Support Marketers Trainers Technical communicators Tech support Users

Pick tools with different capabilities but common standards Use the right tool for the right job More collaboration should mean less redundancy Avoid vendor lock-in (applies to opensource too) Collaboration is a phase, not a content type Slide Copyright © 2007, 2008 IBM Corporation

Pick tools with different capabilities but common standards

Use the right tool for the right job

More collaboration should mean less redundancy

Avoid vendor lock-in (applies to opensource too)

Collaboration is a phase, not a content type

Slide Copyright © 2007, 2008 IBM Corporation Social web Structured web Semantic web Wikis, blogs… structured content and collections…. folksonomies, tag clouds… formal taxonomies… Generic topics and metadata Specialized topics and maps Specialized maps and metadata DITA