Contents



Editorial Board                                                              ix

Book Series Perspectives on I...
vi    Contents

8.     Social Use of Information in Organizational Groups                  111
       Chun Wei Choo


Sect...
Contents    vii

18.   Service Innovation and Service Positioning Strategies                       251
      Erik J. de Vr...
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Tableof contents

  1. 1. Contents Editorial Board ix Book Series Perspectives on Information Management xi 1. Information Management: Setting the Scene 1 Erik J. de Vries and Ard Huizing 2. An Integrative Perspective on Information Management 11 Rik Maes Section I: The CIO Before ICT 3. The ‘Information Officer’ in Britain Before the Age of the Computer 29 Alistair Black 4. The Information Officer as Intelligence Officer: Aspects of Information Management in British Military Intelligence 1909–1945 45 Rodney M. Brunt 5. Information and the CIO 57 Antony Bryant Section II: Rising Above Objectivism and Subjectivism 6. Objectivist by Default: Why Information Management Needs a New Foundation 73 Ard Huizing 7. The Value of a Rose: Rising Above Objectivism and Subjectivism 91 Ard Huizing
  2. 2. vi Contents 8. Social Use of Information in Organizational Groups 111 Chun Wei Choo Section III: ICT, Strategy and Identity 9. Thoughts on Becoming (or Being) Technological 129 Lucas D. Introna 10. Strategy without Theory 135 Fernando Ilharco 11. Strategy-as-Identity: An Autopoietic Contribution to the IS/IT Strategy Debate 143 Lucas D. Introna 12. Strategy as Hospitality, Bricolage and Enframing: Lessons from the Identities and Trajectories of Information Technologies 159 Martin Brigham and Lucas D. Introna Section IV: ICT (Out)Sourcing 13. Three Waves of Information Technology Outsourcing 175 Rudy Hirschheim and Beena George 14. Information Technology Sourcing: Reflections and Lessons 1991–2007 191 Leslie Willcocks, Mary Lacity and Sara Cullen 15. ICT-Outsourcing: A Resource-Based Information Management Perspective 205 Bjorn Cumps, Guido Dedene and Stijn Viaene 16. Operational Pitfalls and Opportunities in Offshore Software Development 225 ´ Guido Dedene and Aime Heene Section V: Customer Oriented Innovation 17. The Organisation of Innovation in Service Firms: Evidence from Four Dutch Service Firms 237 Jeroen Segers, Pim den Hertog and Harry Bouwman
  3. 3. Contents vii 18. Service Innovation and Service Positioning Strategies 251 Erik J. de Vries 19. Web 2.0: Disruptive Technology or is Everything Miscellaneous? 269 Rolf T. Wigand 20. Real Business in Virtual Worlds: First Insights 285 Robert Slagter, Erwin Fielt and Wil Janssen Section VI: Designing Information and Organizations 21. Blurring the Boundaries of Information and Organization: Morphogenesis in Design 297 Richard J. Boland 22. Boundary Matters: Boundary Objects, Boundary Practices, and the Shaping of Organisational Identities 309 Uri Gal, Youngjin Yoo and Kalle Lyytinen 23. Design Theorizing: A Kantian Inquiring Approach 325 Dirk S. Hovorka and Matt Germonprez 24. Fostering Innovation Through Generative Systems Design 337 Michel Avital Authors’ Biographies 345 Subject Index 353

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