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Facebook em Portugal 2014
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Facebook em Portugal 2014

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  • 1. 1 1 11 de Abril 2014 Facebook Direct Response
  • 2. Awareness Acções e Conversões Fidelizar A Solução Facebook depende dos objectivos de Marketing
  • 3. Source: Facebook Internal Data, Feb 2014       5.2  MILHÕES     UTILIZADORES  ACTIVOS   POR  MÊS   AUDIENCE – PORTUGAL 35%  (1.8  MILHÕES)   58%  (3  MILHÕES)   7%  (400  MIL)   Regressam     Diariamente  3.5  M   48min  Tempo médio por dia
  • 4. Mulheres 25-44: 78% Homens 25-44: 80% Jovens 13-29: 99% Maiores de 55: 15% Penetração Facebook na População Portuguesa
  • 5. - 200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000 1,800,000 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 0 1 2 3 4 5 6 7 Número de utilizadores Médio por Faixa horária Dom Seg Ter Qua Qui Sex Sab Utilização do Facebook em Portugal Fonte: Facebook Internal Data período 1 de Dezembro 2013 a 4 de Janeiro de 2014. Inclui tráfego Desktop e Mobile
  • 6. Alcance mais pessoas do que os Canais de Televisão Número Médio de Tele Espectadores por hora Fonte: CAEM; Facebook internal Data, janeiro de 2014. Os dados do Facebook refletem o alcance on-line e móvel. 0 200 400 600 800 1.000 1.200 1.400 1.600 H O R Á R I O N O B R E ( 1 9 h - 2 3 h )
  • 7. O Facebook pode ser uma ferramenta muito eficiente para gerar Vendas e conversões / Leads Cost per Order/Lead, DMA (US) 2012 Facebook Oct 2012: Based on average cost per claims and an assumed 10% redemption after users claim an offer, which will likely vary depending on the offer Cost per order/lead across industries
  • 8. Julie Pellet EMEA Direct Response Specialist
  • 9. Before Now
  • 10. Mobile is not a trend Source: Business Insider Global Internet Access Device sales chart, Jan 2013 2000 2004 2008 2012 Personal computer Tablet Smartphone 1,200,000,000 800,000,000 400,000,000 0 Q4 2011
  • 11. As your audiences continue to shift to mobile, mobile apps are taking center stage Total minutes spent on mobile apps vs. mobile web 80%    of time on mobile is spent in apps Mar ‘11 Jan ‘12 Aug ‘12 0 20 40 60 80 100 120 140 160 Apps Mobile web Minutesspentpermonth(billions) Source: “Flurry Five-Year Report: It’s an App World. The Web Just Lives in it.” Flurry Blog. April 2013.
  • 12. Search Discovery
  • 13. Source: eMarketer/iPerceptions, Q3 2011 People doesn’t know what they want to buy Reasons for visiting an e-commerce website 20%   Buy 80%  Discover, compare
  • 14. The path-to-purchase is complex Are you reaching them where they are converting? start shopping on one device and continue on another 67%     Source: comScore/PayPal “Reaching the Connected Consumer” Custom Surveys, Oct 2013
  • 15. Your Brand in the most engaging platform and on every devices.
  • 16. Reach more of the right people Make insightful decisions Drive action across devices The power of Facebook’s direct response solution
  • 17. TARGETING Reach more of the right people
  • 18. All the people who matter to your Brand/your website
  • 19. Use data to reach more of the right people Facebook data Interests Behaviors ConnectionsLocationDemo Your data Custom Audiences Past purchasers Highest LTV customers Members of loyalty programs Third-party data Partner categories
  • 20. Use Core Audiences to segment your audience Online and offline sources Targeting types Location Interests Demographics Partner Categories Sample segments Age and gender Engaged gamer Interested in shopping Living in Chicago Android phone user Behaviors
  • 21. Reach your target audience Source : Données internes Facebook basées sur des données relevées et déduites, mars 2013 1.2M  Women 18-34 yo 420k  Mums 160k  Women, ipad owners, + 18 yo
  • 22. Find people you already know with Custom Audiences Current customers Promote your products or services on any device they use Facebook Data you own Man 30–34Woman 18–24 People who visited your website or mobile app
  • 23. Matched targets How Custom Audiences work Email addresses Phone numbers, iOS IDFAs Facebook User IDs, App User IDs People you know Direct or through third-party People from your website People from your mobile app FacebookPeople you know on Facebook
  • 24. Custom Audiences Use Cases Customer activity- level testing Targeted to: Frequent flyers Business-class passengers
  • 25. SAS - Gaining efficiencies Used precise targeting to obtain the best performance on Facebook 54X   return on ad spend across the marketing funnel
  • 26. Find people who are similar to the people you know with Lookalike Audiences Lookalike Targeting He’s on the market for a car insurance She recently purchased And these people are just like him And these people are just like her Fans of your Page Data you own Your Custom Audience
  • 27. Facebook Exchange Dynamic remarketing on desktop
  • 28. 15x   return on ad spend using Facebook Exchange   ROI Convert browsers to bookers Retargeting on Facebook
  • 29. FORMATS Drive action across devices
  • 30. Your Brand in the most engaging platform.
  • 31. Right Hand SideDesktop News Feed Mobile News Feed Link Ads
  • 32. Put your products at the center of the experience 14X   People check News Feed per day Source: IDC, “Always Connected,” March 2013 In-stream and native 1 Designed for action 2 Optimized for conversion 3
  • 33. Designed for action Page post link ads – now with CTAs •  Entire image is clickable •  Offers the highest amount of real estate to get people to click on your ad •  Option to add call-to-action buttons: Shop Now, Learn More, Sign Up, Book Now or Download Source: Nanigans study “How Page Post Ads in News Feed Drive Direct Response and ROI,” June 2013 53%    increase in ROI when using Page post link ads
  • 34. VS Third-party ad Center of the engagement Formats that are large, visual and in-stream
  • 35. On mobile, marketers need to drive the same performance marketing goals they can achieve online Acquire new users (install) 1 Drive engagement and conversions 2 Measure performance
  • 36. App Store > 900,000 Apps Google Play > 1,000,000 Apps You are here
  • 37. Put your business in the most engaging space online and on mobile 14 times a day IDC Always Connected Report, March 2013 is the average number of times a user checks Facebook on their mobile
  • 38. Get your app in the hands of customers Mobile app install ad in mobile news feed 10x  higher click to install rate from mobile app install ad, compared to traditional banner
  • 39. % of apps that are downloaded and then used only once? Source: Localytics / MobiThinking report 2013 26%
  • 40. Keep them coming back
  • 41. Drive engagement and conversion in-app Open Link Use App Play Now Shop Now Listen Now Watch Now Book Now
  • 42. Optimization Make insightful decisions
  • 43. Measure results across devices Conversion pixel SDK Third-party measurement
  • 44. 68%    more conversions attributed when using oCPM vs. CPC Source: Facebook case study, Aug 2013 – 2-wk test of single client, lift in attributed purchases between oCPM and CPC is stat-sig within a 99% C.I. using 2-sided binomial z-test. Facebook internal data based on an internal head to head test of eight mobile app install advertisers over the course of two months. Average is across each client in test. 20%    lower cost per install when using CPA vs. CPC Optimized for conversion Website and mobile app conversions with oCPM and CPA
  • 45. As a fully cross-device platform, Facebook enables businesses to accurately track conversions 65% of conversions that result after a mobile impression take place on desktop. Source: Facebook internal data, Oct 2013, 2-5 day attribution window, 1 day attribution value
  • 46. Reach more of the right people Make insightful decisions Drive action across devices Core Audiences Custom Audiences Lookalike Audiences Facebook SDK Conversion pixel Mobile app ads Page post link ads 3rd party measurement Facebook’s complete direct response solution oCPM / CPA Hire a PMD