Flow chart
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  • 1. Flow  Chart  
  • 2. What  is  a  Flowchart  •  Is  a  diagram  that  uses  graphic  symbols  to   represent  the  nature  and  flow  of  the  steps  in  a   process  
  • 3. When  Should  Use  It?  •  At  the  beginning  of  your  process  improvement   efforts  •  Understanding  of  a  process  by  explaining  the   steps  pictorially  (illustrated)  
  • 4. When  Should  Use  It?  •  Because  the  visually  sequence  steps,  it  can  be   very  helpful  in  training  the  employees   according  to  standardized  procedures  •  IdenHfy  process  improvement;  once  you  break   down  the  process,  problem  areas  become   more  visible  
  • 5. When  Should  Use  It?  •  Easy  to  spot  redundant  steps  and  rework   loops  •  Helping  the  process  workers  to  understand   who  their  customer  are,  and  how  they  may   someHmes  act  as  suppliers  and  someHmes  as   customers  in  relaHons  to  other  people  
  • 6. QuesHon!  •  What  is  a  Flowchart?  
  • 7. QuesHon!  •  Benefits  of  Flowchart?  
  • 8. What  Symbols  are  Used?  •  Symbols  have  specific  meanings  and  are   connected  by  arrows  indicaHng  the  flow  from   one  step  to  another   – Oval;  starHng  point   – Box;  acHvity  in  the  process   – Diamond;  decision  point   – Circle;  parHcular  step  is  connected  to  another   page  
  • 9. What  are  the  level  of  Flowchart   Detail?  •  Consider  how  it  will  be  used  and  the  amount   and  kind  of  informaHon  needed  by  the  people   who  will  use  it   – Macro  level;  big  picture   – Mini;  focus  on  only  a  part  of  macro-­‐level   – Micro;  people  trying  to  improve  the  way  a  job  is   done  (very  detailed),  documenHng  every  acHon   and  decision  
  • 10. The  Symbols  
  • 11. The  Levels  
  • 12. How  Do  We  Get  Started?  •  Determine  what  you  expect  to  get  from  the   Flowchart  •  IdenHfy  who  will  use  it  and  how  •  Define  the  level  of  detail  you  need  
  • 13. Boundaries!  •  These  are  the  starHng  and  ending  points  for   your  Flowchart  •  E.g.  for  repair  shop  for  pump;  might  start   when  pump  enters  the  shop  and  when  it   passes  final  tesHng  •  Boundaries  determine  the  number  of   acHviHes  to  be  studied  and  the  number  of   people  involved  in  the  process,  funcHonally   and  cross-­‐funcHonally  
  • 14. What  are  the  keys  to  successful   flowcharHng  •  It  is  vital  that  you  start  by  depicHng  the   process  the  way  it  really  works  •  You  need  to  chart  the  process  as  it  is  
  • 15. The  Success  •  Start  with  the  BIG  Picture   – It  is  best  to  draw  the  macro  level  first,  then   increased  levels  of  detail  •  Observe  the  current  process  (in  actual   operaHon)  •  Record  the  process  steps  you  observed  •  Arrange  the  sequence  of  steps  •  Draw  the  flowchart  
  • 16. QuesHon!  •  The  Key  Success?  
  • 17. Flowchart  Types  •  Three  main  types   – Linear;  is  a  diagram  that  displays  the  sequence  of   work  steps  that  make  up  a  process  (can  help   idenHfy  rework  and  redundant  unnecessary  steps)   – Deployment  Flowchart   •  Shows  the  actual  process  flow  and  idenHfies  the  people   or  groups  involved  at  each  step   •  Chart  shows  where  the  people  or  groups  fit  into  the   process  sequence,  and  how  they  relate  to  one  another   throughout  the  process  
  • 18. Flowchart  Types  •  The  last  one:   – Opportunity  Flowchart   •  VariaHons  of  the  basic  linear  type   – Value  added  steps;     – Cost  added  only;    
  • 19. Linear  Example  
  • 20. Deployment  Example  
  • 21. How  to  Construct  a  Linear  •  Define  the  process  to  be  flowcharted  •  Assemble  the  right  people  (actually  involved   in  the  process)  •  Establish  process  boundaries  (starHng  and   ending  points)  •  List  the  steps,  acHviHes,  and  decisions  to  be   charted  
  • 22. How  to  Construct  a  Linear  •  Put  the  steps  in  chronological  sequence   (might  form  the  last  to  the  first)  •  Assign  flowchart  symbols  such  as  boxes,   diamonds  •  Review  and  Htle  the  flowchart  
  • 23. ConstrucHng  a  Linear  Flowchart  
  • 24. How  do  we  construct  a  Deployment   Flowchart?  •  Follow  the  basic  steps  for  construcHng  a   Linear  Flowchart,  but  modify  them  as  follows:   – List  the  major  steps  of  the  process  verHcally  on   the  le_  side  of  a  sheet  of  paper   – List  the  responsible  process  workers  across  the   top,  each  in  a  separate  column   – Place  each  step  in  the  appropriate  column  under   the  responsible  process  worker’s  name   – Connect  the  steps  in  the  order  in  which  they   relate  to  each  other   NOTE:   EveryhorizontallineinaDeploymentFlowchar9 den9fiesacustomer-­‐supplier  rela9onship.  
  • 25. Here  it  is..  
  • 26. Example  I  
  • 27. Example  II  
  • 28. Class  PracHce!!