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New Approaches to Dealing with Malpractice and Maladministration - Cskills Awards

New Approaches to Dealing with Malpractice and Maladministration - Cskills Awards
9th May 2014
Presentation by
Christopher Simpson
Quality Assurance Manager/ RO

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New approaches to dealing with malpractice and maladministration - cskills presentation Presentation Transcript

  • 1. New Approaches to Dealing with Malpractice and Maladministration 9th May 2014 Presentation by Christopher Simpson Quality Assurance Manager/ RO This presentation is confidential and should not be copied, shared or downloaded
  • 2. What happened at Cskills Awards? • Letter of Concern from Ofqual • Attendance of Malpractice Investigation by Ofqual • Invitation to Ofqual Offices in Coventry • Direction
  • 3. © CITB Causes
  • 4. © CITB Cause and Affect Service vs Quality
  • 5. © CITB Cause and Affect
  • 6. Effects
  • 7. © CITB Customer Service Vs Quality Assurance Customer Service Vs Quality  Staff Confidence  Managing Perceptions  Chasing 10s  Working with the Centre  Reduction of Visible Actions for no compliance  Team hide behind the cloak of ‘Providing Good Customer Service’ ‘set your stall out early in the relationship and set your organisations expectations to eliminate misunderstandings’
  • 8. © CITB Competence Cycle • Believe that Cskills Awards was competent • Did not take an opportunity to Inform Ofqual what we were doing • Direction Received • Implementation of Change • Continuous Change and improvement
  • 9. What We Did
  • 10. © CITB What needed our focus • Governance Structure • Review of Staffing Structure • Full and Systemic Review of Malpractice and Maladministration • Centre Agreement and Associated Documentation Updated • Training for Staff, Contractors and Customers
  • 11. © CITB What’s Next
  • 12. Thank you