1. A Konica Minolta CompanyIt’s Time to Print… Smarter Managed Print Services
2. A Konica Minolta Company Mission Statement We provide customer focused “Total Care” document output &management solutions, adding value through our people, partners, process, knowledge, and culture.
3. A Konica Minolta Company Total Care PromiseFor Copy, Fax and MFP’s, OfficeWare backs up every machine we offerwith our Total Care™ Promise - the strongest written customersatisfaction guarantee in the industry. The OfficeWare Total Care™ Promise includes the following provisions: • Absolute Satisfaction Guarantee • Network Compatibility Guarantee • 98% Uptime Performance Guarantee • Guaranteed Availability of Service •Technology Refresh Guarantee
4. A Konica Minolta Company Who Are We?OfficeWare has provided its customers integrated document solutions since 1957.Today, OfficeWare offers comprehensive ‘Managed Print Services’ to address thechanging dynamics of today’s connected office environment. In addition to beingan authorized dealer of Konica Minolta and Hewlett Packard products, OfficeWareprovides network integration expertise as a Microsoft certified partner.The company has been recognized with multiple industry awards including the“Dealer of the Year” from the Business Technology Association. A 98% uptimeperformance guarantee and a 95% customer referral rating reflect the company’scommitment to be a trusted business partner, improve customer’s productivity andreduce operational expenses.
5. A Konica Minolta Company LocationsHeadquartered in Louisville, KY OfficeWare serves Louisville, KY customers from five offices including (Operations Headquarters) 11401 Bluegrass Parkway Louisville, Lexington and Bowling Green, KY; Louisville, KY 40299 Evansville, IN and Marion, IL. Lexington, KY 1720 Fortune Ct., Suite 180 Lexington, KY 40509 Bowling Green, KY 1711 Destiny Lane, Suite 122 Bowling Green, KY 42104 Evansville, IN 4004 East Morgan Ave. Evansville, IN 47715 Marion, IL 103 Airway Dr., Suite 3 Marion, IL 62959 Cincinnati, OH (Administrative Headquarters) 8050 Hosbrook Road, Ste. 220 Cincinnati, OH 45236
6. A Konica Minolta Company Managed Print Services We believe that Managed Print Services is unique to each organization’s situation, not easily defined with a one size fits all description. Our process includes an extensive workflow analysis with your team to determine the best way to optimize your document output devices as it relates to your business processes. We continually manage your changing office needs to implement on-going improvements to achieve your desired business objectives.A Managed Print Services approach … • Lowers Operational Costs• Optimizes Existing Assets with Leading Technologies • Improves End User Satisfaction and Productivity • Frees up IT Personnel to be Strategic • Consolidates Payments to a Single Enterprise Invoice • Maximizes Budget Control
7. A Konica Minolta CompanyOfficeWare’s Managed Print Services Program Has All the Pieces of the Puzzle.
8. A Konica Minolta Company It’s not the World Class Manufacturers andSoftware Solutions Providers we represent, it’sthe unique way that we deliver their products.