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Total Quality Process (TQP) by Operational Excellence Consulting
 

Total Quality Process (TQP) by Operational Excellence Consulting

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Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide ...

Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.

Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.

NO. OF SLIDES = 83

LEARNING OBJECTIVES

1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement

CONTENTS

Goals of TQP
Understanding the Principles of Quality
The TQP Framework
Four Key Activities
Making a Commitment
Planning for TQP
- Form a TQP Implementation Team
- Create Quality Awareness
- Educate Everyone
- Prepare for Goal Setting
Putting Systems into Motion
- Set up Work Process Measurements
- Measure Quality (Cost of Quality)
- Form Quality Action Teams for Solving Problems
- Recognize Participation
Keeping it Going
- Ensure Activities are Ongoing
- Review and Recognize Quality Management Team?s Success
Management's Role in TQP
Strategies for Success

To download this complete presentation, please visit: http://www.oeconsulting.com.sg

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    Total Quality Process (TQP) by Operational Excellence Consulting Total Quality Process (TQP) by Operational Excellence Consulting Presentation Transcript

    • Total Quality Process (TQP) © Operational Excellence Consulting. All rights reserved.
    • Objectives NOTE: As this is a PREVIEW, only selected slides are shown. To download the complete presentation, please visit: http://www.oeconsulting.com.sg By the end of this program, you would be able to: • Explain the Principles of Quality • Define the Four Key Activities for managing quality • Explain the need for a culture change, starting at the top • Demonstrate a personal commitment to total quality • Describe how to create quality awareness and educate employees on quality management and improvement • Describe how to put the systems for TQP into motion, including measuring quality • Identify ways to sustain TQP activities • Understand a manager’s role in quality improvement © Operational Excellence Consulting. All rights reserved. 2
    • Outline • Introduction to TQP • utting Systems into Motion P • Goals of TQP  Set up Work Process Measurements • Understanding the Principles of Quality  Measure Quality • Four Key Activities  Form Quality Action Teams for Solving Problems  Recognize Participation •  aking a Commitment M • Keeping Quality Going  Ensure Activities are Ongoing • lanning for TQP P  Form a TQP Implementation Team  Review and Recognize Team’s Success  Create Quality Awareness • Management’s Role in TQP​  Educate Everyone • TQP Toolkit  Prepare for Goal Setting • Strategies for Success © Operational Excellence Consulting. All rights reserved. 3
    • Purpose of TQP Program • To learn to improve productivity by improving quality © Operational Excellence Consulting. All rights reserved. 4
    • Goals of Productivity • High-quality products and services • Bigger market share • Higher standard of living © Operational Excellence Consulting. All rights reserved. 5
    • Understanding the Principles of Quality • Vision • Benefits of quality improvement • Five Quality Principles © Operational Excellence Consulting. All rights reserved. 6
    • Vision Today’s Culture Tomorrow’s Culture © Operational Excellence Consulting. All rights reserved. 7
    • Eliminating Waste “Eliminating what is not wanted or needed is profitable in itself.” ~ Philip Crosby © Operational Excellence Consulting. All rights reserved. 8
    • Benefits of Quality Management • Higher productivity • Increased customer satisfaction • Increased profitability • Increased market share • Increased employee involvement • Lower costs © Operational Excellence Consulting. All rights reserved. 9
    • Action Today’s Culture • Implementing the Five Quality Principles facilitate the achievement of defect-free products and services • Having a vision without action is merely a dream Tomorrow’s Culture © Operational Excellence Consulting. All rights reserved. 10
    • The success of a Quality transformation starts from process changes Culture Attitude The way we think Behavior The way we act Work Systems & Processes The changes we make © Operational Excellence Consulting. All rights reserved. 11
    • A Mindset Change “The problems that exist in the world cannot be solved by the level of thinking that created them.” - Albert Einstein © Operational Excellence Consulting. All rights reserved. 12
    • Five Quality Principles The five quality principles form the basis for managing and improving quality in a company: 1. All work is a process 2. Quality means meeting requirements 3. We focus on processes by measuring 4. Our quality standard is 100% right 5. The system for quality is prevention Source: Adapted from the Four Quality Absolutes by Philip Crosby © Operational Excellence Consulting. All rights reserved. 13
    • TQP Implementation • 4 key activities • Role of management © Operational Excellence Consulting. All rights reserved. 14
    • 4 Key Activities 1. Make a commitment 2. Plan for Quality management 3. Put Quality systems in motion 4. Keep Quality going © Operational Excellence Consulting. All rights reserved. 15
    • Make a Commitment 1. Make a Commitment • Begin the culture change starting at the top • Three stages of culture change, starting at the top:  Conviction  Commitment  Conversion © Operational Excellence Consulting. All rights reserved. 16
    • Plan for Quality Management 2. Plan for Quality Management 2.1 Form a Quality Management Team 2.2 Create awareness 2.3 Educate everyone 2.4 Prepare for goal setting © Operational Excellence Consulting. All rights reserved. 17
    • Put Systems in Motion 3. Put Quality Systems in Motion 3.1 Set up work process measurements 3.2 Measure quality 3.3 Form quality action teams for solving problems 3.4 Recognize participation © Operational Excellence Consulting. All rights reserved. 18
    • Put Systems in Motion What is COQ? • Cost of Quality (COQ) is the total cost of ensuring product and service quality • Total COQ is the sum total of the Cost of NonConformance (CONC) and the Cost of Conformance (COC) CONC COC © Operational Excellence Consulting. All rights reserved. COQ 19
    • Keep Quality Going 4. Keep Quality Going • Ensure activities are ongoing so as to sustain the Quality implementation process • Review and recognize Quality Management Team success © Operational Excellence Consulting. All rights reserved. 20
    • Keep Quality Going Management’s Role in Quality Implementation • Plan the improvement process • Communicate the need to change • Demonstrate personal commitment to process improvement  Go to the Gemba  Visual Management  Daily Management  Management Review and Audits © Operational Excellence Consulting. All rights reserved. 21
    • TQP Toolkit • Hoshin Kanri • PDCA problem solving process • Basic quality improvement tools • Many Lean methods and tools can also be applied © Operational Excellence Consulting. All rights reserved. 22
    • 3 Cornerstones of Quality Improvement Success Problem Solving Project Management Change Management © Operational Excellence Consulting. All rights reserved. 23
    • Kotter’s Change Management Model 8. Institutionalize New Approaches 7. Consolidate Improvements & Produce More Change 1. Establish a Sense of Urgency Change Sustainability Need for Change 2. Form a Powerful Guiding Coalition Committed Leadership 6. Plan for and Create Short Term Wins Change Behavior Change Direction 5. Empower Others to Act on the Vision 3. Create a Vision 4. Communicate the Vision Source: John Kotter © Operational Excellence Consulting. All rights reserved. 24
    • Managing Change - Team Developmental Stages for Small Groups Forming • Team members meet each other • Team members learn about the task • All team members learn what their roles will be Storming Norming Performing • Team members learn how to work together • Team starts to work and act together • Team members work hard toward goal • Team members learn about other member’s abilities • Roles evolve into helping the team succeed • Members are flexible and help each other • Leader focuses the team • Team members are more likely to express opinions • Leader’s role is blurred – everyone is focused Source: Adapted from Bruce W. Tuckman © Operational Excellence Consulting. All rights reserved. 25
    • END OF PREVIEW To download this complete presentation, please visit: www.oeconsulting.com.sg © Operational Excellence Consulting. All rights reserved.