SlideShare is now on Android. 15 million presentations at your fingertips.  Get the app

×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Total Quality Process (TQP) by Operational Excellence Consulting

by on Oct 06, 2013

  • 757 views

Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide ...

Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.

Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.

NO. OF SLIDES = 83

LEARNING OBJECTIVES

1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement

CONTENTS

Goals of TQP
Understanding the Principles of Quality
The TQP Framework
Four Key Activities
Making a Commitment
Planning for TQP
- Form a TQP Implementation Team
- Create Quality Awareness
- Educate Everyone
- Prepare for Goal Setting
Putting Systems into Motion
- Set up Work Process Measurements
- Measure Quality (Cost of Quality)
- Form Quality Action Teams for Solving Problems
- Recognize Participation
Keeping it Going
- Ensure Activities are Ongoing
- Review and Recognize Quality Management Team?s Success
Management's Role in TQP
Strategies for Success

To download this complete presentation, please visit: http://www.oeconsulting.com.sg

Statistics

Views

Total Views
757
Views on SlideShare
757
Embed Views
0

Actions

Likes
3
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

Total Quality Process (TQP) by Operational Excellence Consulting Total Quality Process (TQP) by Operational Excellence Consulting Presentation Transcript