Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
Explain the meaning of Total Quality Management (TQM)
Identify key leaders in the field of quality and their philosophies
Identify characteristics of the TQM philosophy
Describe the key business excellence and quality models
Describe Total Quality leadership attitudes and behaviors
Identify tools and techniques for Total Quality
Define the steps for TQM implementation
Introduction to TQM
Employee Involvement & Empowerment
Business Excellence & Quality Management Models
Total Quality Leadership
Tools & Techniques for Total Quality
To download this complete presentation, please go to: http://www.oeconsulting.com.sg