EFQM Excellence Model by Operational Excellence Consulting

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The EFQM Excellence Model is the most prestigious award conferred on European organisations in recognition of their attainment of world-class standards of business excellence.

This presentation provides an overview of the key aspects of the EFQM framework. As a driver of continuous improvement in your organisation, it will help you to promote and educate management and staff on the benefits of aligning the organisation to the EFQM framework as well as gain their critical support for the initiative.

CONTENTS:

1. Overview of the EFQM Award
2. EFQM Criteria for Business Excellence
3. Award Criteria Guidance Points
4. Scoring Guidelines
5. EFQM Assessment
6. Preparing for Site Visit
7. EFQM Award Recipients
8. (Your organisation's performance and alignment plan)
Appendix

To download this complete presentation, please go to: http://www.oeconsulting.com.sg

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EFQM Excellence Model by Operational Excellence Consulting

  1. 1. EFQM Excellence Model A Model for Business Excellence © Operational Excellence Consulting. All rights reserved.
  2. 2. Objectives NOTE: As this is a PREVIEW, only selected slides are shown. To download the complete presentation, please visit: http://www.oeconsulting.com.sg By the end of this briefing, you will be able to: • Understand the EFQM framework as a model for business excellence • Explain the EFQM Criteria for Business Excellence • Define the EFQM Criteria Point Values and Scoring Guidelines • Describe the EFQM assessment and site visit process © Operational Excellence Consulting. All rights reserved. 2
  3. 3. Contents 1. Overview of the EFQM Award 2. EFQM Criteria for Business Excellence 3. Award Criteria Guidance Points 4. Scoring Guidelines 5. EFQM Assessment 6. Preparing for Site Visit 7. EFQM Award Recipients 8. (Your organisation’s performance and alignment plan) Appendix © Operational Excellence Consulting. All rights reserved. 3
  4. 4. Overview of EFQM Award About EFQM • EFQM is a global non-for-profit membership foundation based in Brussels, Belgium • Has over 500 members covering more than 55 countries and 50 industries • Provide a platform for learning and improvement • Custodian of the EFQM Excellence Model • First EFQM Award was given out in 1992 Note: EFQM = European Foundation for Quality Management © Operational Excellence Consulting. All rights reserved. 4
  5. 5. Overview of EFQM Award What is the Purpose of the EFQM Excellence Award? • Identify organisations that will serve as role models for other organisations • Help organisations assess their improvement efforts • Help to strengthen Europe’s competitiveness © Operational Excellence Consulting. All rights reserved. 5
  6. 6. Overview of EFQM Award Benefits of Applying for EFQM Recognition • Create enthusiasm for improvement • Instill a culture of excellence • Receive a blue print of your results • Independent assessment • Improve your competitiveness • International visibility and recognition © Operational Excellence Consulting. All rights reserved. 6
  7. 7. Overview of EFQM Award Key Characteristics of the EFQM Model • Focus on results • Tools used to obtain results are non-prescriptive and adaptive • The criteria support company-wide alignment of goals (results) and processes (enablers) • Supports goal-based assessment © Operational Excellence Consulting. All rights reserved. 7
  8. 8. Overview of EFQM Award Fundamental Concepts Source: EFQM © Operational Excellence Consulting. All rights reserved. 8
  9. 9. Overview of EFQM Award Journey to Business Excellence World Class ISO 9000 A C P D © Operational Excellence Consulting. All rights reserved. 9
  10. 10. Overview of EFQM Award From Good to Great… “Greatness is not a function of circumstance. Greatness is largely a matter of conscious choice, and discipline.” — Jim Collins, author of Good to Great: Why Some Companies Make the Leap. . . and Others Don’t © Operational Excellence Consulting. All rights reserved. 10
  11. 11. EFQM Criteria for Business Excellence EFQM Excellence Model (9 Boxes) Results Enablers People Results People Leadership Strategy Processes, Products & Services Partnerships & Resources Customer Results Business Results Society Results Learning, Creativity & Innovation The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves. © Operational Excellence Consulting. All rights reserved. 11
  12. 12. EFQM Criteria for Business Excellence RADAR Logic Required RESULTS ASSESS & REFINE Approaches & Deployment Plan and develop APPROACHES DEPLOY Approaches Note: RADAR = Results, Approaches, Deploy, Assess & Refine © Operational Excellence Consulting. All rights reserved. Source: EFQM 12
  13. 13. EFQM Criteria for Business Excellence RADAR Logic • R - To what extent are results used to set targets for process performance? • A - To what extent is a clear approach (procedures for example) defined and understood? • D - To what extent is the approach deployed (i.e. does everyone follow the approach or is deployment patchy)? • A - To what extent is the process assessed (i.e. measurement that asks the question “is it working the way it should”)? • R - To what extent is the process reviewed? (i.e. a review of whether the overall approach is still relevant and suitable)? © Operational Excellence Consulting. All rights reserved. 13
  14. 14. EFQM Criteria for Business Excellence Assessing the Enablers Source: EFQM © Operational Excellence Consulting. All rights reserved. 14
  15. 15. EFQM Criteria for Business Excellence Assessing the Results Source: EFQM © Operational Excellence Consulting. All rights reserved. 15
  16. 16. Award Criteria Guidance Points Guidance Points Distribution Results Enablers People Results People 90 90 Leadership Processes, Products & Services Strategy 80 200 Partnerships & Resources 100 Business Results Customer Results Society Results 90 140 60 150 Learning, Creativity & Innovation © Operational Excellence Consulting. All rights reserved. 16
  17. 17. Scoring Guidelines Scoring Guidelines - Approach Scores 0% 25% 50% 75% 100% No evidence or anecdotal Some evidence Evidence Clear evidence Comprehensive evidence No evidence or anecdotal Some evidence Evidence Clear evidence Comprehensive evidence 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Attributes Sound: • Approach has a clear rationale • There are well-defined and developed processes • Approach focuses on stakeholder needs Integrated: • Approach supports policy and strategy • Approach is linked to other approaches as appropriate © Operational Excellence Consulting. All rights reserved. 17
  18. 18. Scoring Guidelines Scoring Guidelines – Deployment Scores 0% 25% 50% 75% 100% No evidence or anecdotal Implemented in about 1/4 of relevant areas Implemented in about 1/2 of relevant areas Implemented in about 3/4 of relevant areas Implemented in all relevant areas No evidence or anecdotal Some evidence Evidence Clear evidence Comprehensive evidence 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Attributes Implemented: • Approach is implemented Systematic: • Approach is deployed in a structured way © Operational Excellence Consulting. All rights reserved. 18
  19. 19. Scoring Guidelines Scoring Guidelines - Results Scores 0% 25% 50% 75% 100% No results or anecdotal Positive trends and/or satisfactory performance on some results Positive trends and/or sustained good performance on many results over the last 3 years Strongly positive trends and/or sustained excellent performance on most results over at least 3 years Strongly positive trends and/or sustained excellent performance in all areas over at least 5 years No evidence or anecdotal Favourable and appropriate in some areas Favourable and appropriate in many areas Favourable and appropriate in most areas Excellent and appropriate in most areas 0% - 10% 15% - 35% 40% - 60% 65% - 85% 90% - 100% Attributes Trends: • Trends are positive and/or there is sustained good performance Targets: • Targets are achieved • Targets are appropriate © Operational Excellence Consulting. All rights reserved. 19
  20. 20. EFQM Assessment The Assessment Cycle Plan the Assessment Monitor Progress Train the Participants Engage Management Team Develop Action Plans Conduct the Assessment Agree Priorities © Operational Excellence Consulting. All rights reserved. 20
  21. 21. EFQM Assessment Types of Assessment • Self-assessment • Committed to Excellence Assessment • Recognised for Excellence Assessment • EFQM Award Assessment © Operational Excellence Consulting. All rights reserved. 21
  22. 22. Preparing for Site Visit Objective of the Site Visit • Verify and Clarify  Appropriateness and effectiveness of the Approach  Extent of Deployment  Integration of Approach into the business plan  Breadth and depth of Results  Cycles of improvement  Additional Results achieved during the interim period  Clarification of report © Operational Excellence Consulting. All rights reserved. 22
  23. 23. EFQM Award Recipients The EFQM Award Recipients… © Operational Excellence Consulting. All rights reserved. 23
  24. 24. Getting Started in the EFQM Excellence Journey Source: EFQM © Operational Excellence Consulting. All rights reserved. 24
  25. 25. END OF PREVIEW To download this complete training presentation, please visit us at: www.oeconsulting.com.sg © Operational Excellence Consulting. All rights reserved.

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