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The evolving role of the cio mkg occiort 021011


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  • 1. The Evolving Role of the CIO
    Keith Golden
    Orange County CIO Roundtable
    10 February 2011
  • 2. Overview
    Historical background
    CIO archetypes
    Three roads to (our) disintermediation
    Mobile/Democratization of Technology
    Business Process Ownership
    Cloud Technology
  • 3. What Does CIO Stand For?
    Chief Information Officer
    Chief Innovation Officer
    Chief Integration Officer
    Chief Internationalization Officer
    Chief Irritation Officer
    Career Is Over?
  • 4. Some of the changes we’ve seen
  • 5. IT Leadership Transformation
  • 6. CIO Role Defined
    “The manager of information systems in the 1980s has to be Superman—retaining his technology cape, but doffing the technical suit for a business suit and becoming one of the chief executives of the firm. The job of Chief Information Officer (CIO)—equal in rank to chief executive and chief financial officers—does not exist today, but the CIO will identify, collect, and manage information as a resource, set corporate information policy and affect all office and distributed systems.” -- William Synott, First National Bank of Boston, 1980
  • 7. Four Classic CIO Types
    Source: CIO Magazine
  • 8. Meanwhile…Back At The Office
    CIOs may be expected to be innovators, turnaround specialists, operational maximizers& business leaders each & every day
  • 9. IT, Business & Business Strategy
    Doff the technical suit for the business suit… (Synott,1980)
    Ironically, keeping the IT utility running is no longer considered a valuable job skill; it's an expectation. Delivery gets you in the game, Then it becomes what you can add on top of that. (Michael Gerrard, Gartner, 2007)
    Business leaders are looking to IT to drive value across the enterprise…however this will tax IT executives, with whom satisfaction is currently fairly low. (McKinsey & Company, 2010)
  • 10. Trouble
    If you can’t keep the existing applications & infrastructure running, you probably won’t have much time for strategic concerns…
    And if you don’t have much time for strategic concerns, you are probably already in trouble…
  • 11. Conventional Wisdom
    CIOs must:
    Align with the business & business strategy
    Develop leadership ability & people skills
    Break down silos
    Anticipate & drive change…“be the change”
    “Smart Source”/”Right Source” / Etc.
    Cultivate board-level influence
    Partner more
    Spend less
    Deliver, deliver, deliver
  • 12. Trend #1Mobile/Tech Democratization
    PCs are losing out to mobile phone/tablet platforms*
    Computing power
    Cloud/Data Ubiquity
    Community/Social Media
    Cannibalization (of functions from other products)
    Creatives(smartest young engineers are here)
    Competition (still wide open)
    • What does this mean for IT & CIOs?
    * Source: Bye-Bye PCs & Laptops, WSJ, Malone & Hayes, 1/7/2011
  • 13. Um, thanks…
  • 14. Trend #2Business Process
    Own the business process or be owned by it?
    The business runs on IT’s platform—IT may dictate business processes (at one extreme) or merely support them (at the other) but who really owns them in the enterprise?
    The functional areas themselves?
    The functional areas plus IT?
    CIO as Chief Process Officer*
    *From CIO to Chief Process Officer, F. Abbolhassan
  • 15. The Customer Is Asking For BP Optimization
    From How IT is Managing New Demands, McKinsey & Company Global Survey 2010
  • 16. Trend #3 Cloud Technology
    80% of McKinsey respondents are experimenting with Cloud tech; 63% are using it now
    IT users throughout the enterprise are becoming more sophisticated and new cloud apps can be relatively simple to set up initially
    IT vendors—cloud vendors particularly— are increasing selling directly to functional departments
    How important are we if someone else owns the business process and the boxes & wires?
  • 17. Closing Thought
    No dimension of business practice is more dynamic than information technology.
    -- Anonymous
  • 18. Discussion