Occio

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Occio

  1. 1. IT Dashboards Nov 11, 2010
  2. 2. Overview  Overview  What are IT Dashboards  Rationale  Approach  Technology  Sample Dashboards Copyright© TimeWarper, Inc. 2
  3. 3. Dashboards Copyright© TimeWarper, Inc. 3 Integrated Dashboards Helpdesk Mgmt. Problem, Ticket Mgmt. Change Mgmt. Project Mgmt. Asset Mgmt. Challenges  Current Solutions are fractured and costly  A different tool for helpdesk/ticket management  A separate tool/workflow for getting approvals/user feedback  A separate tool for project management  Multiple tools for configuration management  Integrating tools to provide a dashboard view is complex and expensive
  4. 4. Overview  Rationale  Facilitates Governance  Provides complete transparency  Provide efficient triaging and resource management  Integrates across multiple tool kits  Ease of Deployment, Ease of Use  A Pragmatic Approach Build IT Dashboards  Be (ITIL) compliant but not onerous  Customization through configuration modules  Use commonly available platforms (MicroStrategy, IBM Cognos, OBIEE, QlikView)  Be Modular – dashboards are distinct from workflows  Use BI concepts – example: managing project risk, costs Copyright© TimeWarper, Inc. 4 Why do we need Dashboards? Large enterprises rely on a plethora of tools to help manage their IT – different toolkits for helpdesk, change management, project management, asset management, procurement, vendor management and compliance. In addition to high costs, the challenges of integrating these toolkits and developing meaningful measures for managing IT is a challenge. IT Dashboards provides an integrated view.
  5. 5. Life of a CIO Hollywood Version Perfect Business Strategy CIO Develops Perfect IT Strategy IT Steering Committee Approves Budget CIO Implements the IT Strategy All Stakeholders are Symbiotic 5Copyright© TimeWarper, Inc. BalancedScoreCard
  6. 6. Life of a CIO The Real World Deferred projects Project Delivery Pipeline STRATEGIC PROJECT REQUESTS NEEDNOW (TACTICAL) PROJECT REQUESTS CHANGE REQUESTS UPGRADES SUPPORT HELPDESK PROBLEMS TECHNICAL REQUESTS IT Infrastructure Mission Critical Apps Support Apps The IT Challenges • Budget vs. Priority • Wants vs. Needs • Resources Versus Budget • Infrastructure or Applications • Now vs. Later • Business value vs. IT Costs 6Copyright© TimeWarper, Inc.
  7. 7. How is the CIO Coping with IT? Copyright© TimeWarper, Inc. 7 MANAGEMENTGOVERNANCE Project Managers Formal PMO CIO is also the PM TS PM CC&M TS PM CC&MID TS TS: Ticketing System CC&M: Configuration Control and Management ID: Integrated Dashboards PM: Project Management
  8. 8. Stages of Maturity Copyright© TimeWarper, Inc. 8 EVOLUTION OFACIO Focused on Effectiveness Business Process Expert Focused on Revenue Market Expert Focused on Efficiency Technical Expert Operational Strategic Entrepreneurial Learn the Business Learn the Market
  9. 9. Sample Dashboards (Not included but can share it with any one via a Goto Meeting) Copyright© TimeWarper, Inc. 9
  10. 10. Copyright© TimeWarper, Inc. 10

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