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Pd From Outreach To Community Engagement C5
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Pd From Outreach To Community Engagement C5


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  • Goodmorning, as you have all read during the registration for this workshop, I have titled are workshop from outreach to community engagement to reflect the development of the Newcomer Connection Program at North York Community House as we integrate service delivery and social change objectives into our everyday work and outreach within newcomer communities. community development strategy into our everyday work with newcomers. As the agency has shifted to providing social services within the context of social change
  • Two strings activity- tie strings both wrist then hold together- how do we separate from each otaher – whose getting frustrated talk and work together (work and action - ) program what s stopping you? What could you be doing differently? The secret is with the loops your string and your partners arem and the loop paair that get it slow there is a solution taking action leadership community organizing support resideents in a non-particsan way- Community Action or activism is a strong strategy for newcomers to engage in finding solutions to their life problems.
  • As we develop our capacity and leadership development training to reflect social justice values, our understanding of leadership in the community has chrystallized- this quotes reflects the real outcomes that we are seeing in our communities- a leadership process that engages residents, builds capacity and encourages networking for change. Diverse leadership is critical to the success of neighborhoods and communities.
  • In the early 2000’s NYCH connected with an organization called the building movement project interested in learning how to incorporate progressive social change values and practices into their work. Organization began in detroit, from a group who running a soup kitchen realized that providing soup although met the immediate needs of their clients did very little to address the root causes of their problems, partnering with Delta Family Resources in this catchment area Service recipients- participants- constituents
  • Programs and Catchment Area: Lawrence – Finch, Avenue to Weston South North York West
  • Objectives of program to reach out to isolated newcomer women and seniors at risk, and provide capacity building training for newcomer women- unexpected outcome that many women found employment in the social services/settlement sector Organization became in the Social Change Movement in the US with a goal to integrate community development with service delivery As the program began implementing the Community Development Strategy- the focus shifted from outreach to engagment and capacity building In addition to outreaching, peer leaders began using an asset based community development approach to assessing needs, identifying leaders and assets in the community
  • Based on the high numbers of individuals from diverse language groups that have been reached by the Peer Outreach Leaders demonstrates that
  • Deliver leadership capacity training Engage residents in community development activities Connect newcomers to community resources, services and rights information Ease transition from settlement to integration and alleviate social isolation Provide opportunities for volunteer and shadowing experience in the settlement services field Collaborate with agencies/programs to provide these opportunities Connect residents to broader movements that are calling for legislative change
  • High need populations in NYCH neighborhoods- isolated seniors, women, disabled Internationally Trained individuals from across the GTA Newcomer Residents Advocacy organizations Partnerships with other agencies; 1 st : culture link, Learning enrichment foundation, Bloor life skills and information session
  • Residents access information and community resources Immigrant women gain employment commensurate with their skills and experience in the settlement/social services sector Immigrant women become actively engaged in their communities Connect immigrants to broader movements calling for legislative and policy change Collaboration of local residents though learning and action Grassroots capacity for new comers to have more control over their quality of life Social Inclusion
  • Adapted for Seniors Self-Reliance Project and South Asian Violence Prevention project Descriptions steps
  • During this phase of the training, peer leaders go out in teams to buildings in pre-determined neighborhoods to conduct face-to-face outreach using their own language to reach out and connect community members to appropriate
  • Ivote, Multi-lingual Translation
  • Transcript

    • 1. From Outreach to Community Engagement: Making Connections and Building Capacity Through Peer Leadership
    • 2. Energizer
    • 3. “ Only when action takes place in a community or organization- when projects are started, worked on and completed, you can truly say leadership has occurred. Leadership is a process that helps get things done” Chuck Bokor, Community Leadership Specialist
    • 4. Introductions and Expectations
    • 5. Our Objectives for Today…
      • Learn about the Peer Outreach Leader Model as a tool for capacity building, community engagement, and social change
      • Apply concepts through Peer Leader Storytelling
      • Brainstorm opportunities and challenges in our communities/agencies/organizations
    • 6. Today’s Agenda 8:30-8:40 Welcome and Introductions 8:40-8:55 Icebreaker 8:55-9:15 Expectations and Objectives 9:15-9:40 Introduction to North York Community House and the Newcomer Connection Peer Leadership Program (DVD) 9:40-10:00 Program Model- A Tool for Capacity Building, Community Engagement and Social Change 10:00-10:30 Peer Leader Storytelling 10:30-10:40 Break 10:40-11:30 Group Discussions- Taking this Back to our Agencies
    • 7. North York Community House
      • Our Mission:
      • “To assist newcomers settle, integrate and become vibrant members of our community; to help residents improve their economic conditions and to help build strong neighborhoods”
    • 8. North York Community House (NYCH)
      • A multi-service agency established in 1991 with the support of the North York Inter-Agency and Community Council and St. Stephen’s community House
      • Programs delivered in over 50 different locations in Western North York and Rexdale
      • In 2008, NYCH delivered program’s and services to over 30,000 people
    • 9. Shaping Social Change: A Community Development Strategy
      • Focus on integrating community development with service delivery
      • North York Community House community development strategy goal to engage staff and participants as constituents in
      • social change
    • 10. North York Community House (NYCH)
      • Newcomer Support:
      • LINC Language Instruction for Newcomers to Canada ,
      • Settlement Services and S.E.P.T Settlement and Education Partnership in Toronto
      • Youth Mobile Settlement Workers
      • The Host Program
    • 11. Newcomer Connection Program The Newcomer Connection Program is a Leadership Capacity Development Program providing women the opportunity to learn new skills, gain experience and become involved in the community. Learning opportunities include training and practical experience in community outreach, leadership and community engagement, settlement and group facilitation within NYCH programs.
    • 12. Making Connections
      • First piloted in 2001
      • Funded by the United Way of Greater Toronto’s Newcomer Grant Program
      • Goal for newcomer women who were already settled could reach out to isolated Newcomer Women
      • Peer Leaders “Cultural Ambassadors” in the community
    • 13. Making Connections
      • High number of people from different language and cultural groups reached through the Peer Connection Program
      • Between 2002-2008 10,000 immigrant women were connected to community resources and services
      • Toronto community foundation recognized model as a “Vital Idea”
      • Winner of 2007 Great Grants award from the Ontario Trillium Foundation
    • 14. Making Connections
      • Designed and developed by Settlement Workers (SEPT and In-House) Women’s Program Staff, Program Participants and Consultations with Diverse Community Residents
      • Peer Leaders have been most important in the program development by sharing experience and knowledge of community and effective outreach strategies
    • 15. Newcomer Families at Risk
      • The Peer Outreach Leader approach is the most culturally-appropriate and effective way to connect to isolated, vulnerable, high risk individuals and families living in the community.
    • 16. Development of the Model
      • In the process of reaching out successfully to newcomers, the peer leaders benefited from the capacity training component of the program
      • Over 70% of peer leaders, who were often internationally trained in social work or education found employment in social services/settlement sector
      • They increased their confidence, enhanced their transferable skills and gain “Canadian Experience”
    • 17. Development of the Model
      • Three additional trainings have grown out of the peer leader training-
        • Facilitation
        • Settlement Support
        • Leadership and Community Engagement
    • 18. Program Action What do we do?
    • 19. Program Action Who do we reach?
    • 20. Program Action What are the outcomes and impacts?
    • 21. DVD
    • 22. The Peer Leadership Model and Community Development
      • Capacity Building
      • Acquisition of skills and knowledge
      • Mapping neighborhood assets
      • Linking to resources and networks
      • Individual and collective empowerment
      • Leadership and Learning- issue identification, critical thinking, visioning and action planning
      • Community Engagement
      • Listening to community members
      • Encouraging participation
      • Building social inclusion
      • Increasing awareness
      • Building Self-Reliance
      • Leadership and Action—Social Action
      • From immigrant “client” to constituents and change makers- within their communities and the broader society
      • Confident in their understanding of community development;
      • Apply learning's and address systemic issues/ advocacy
      • Increased control over quality of life
    • 23. Leadership Training and Capacity Building
      • Community Outreach
      • Group Facilitation
      • Settlement Support
      • Leadership and Community Engagement
    • 24. The Peer Leader Training Model
      • The training model is delivered in two phases:
      • 30hr training session that has been delivered in 3 modules over 6 days (2 days per module over 3 weeks).
      • The practicum component of the training is accumulated over approximately 30 -40 hours of outreach practice in the community.
    • 25. Eligibility Criteria
            • Ability to communicate in English and one of the languages spoken in the community catchment area
            • Commitment to improving quality of life in the community
            • Aware and sensitive to the needs and issues of newcomer women
            • Empathetic and aware of newcomer issues
            • Strong interpersonal and communication skills
    • 26. Eligibility Criteria Continued
            • Experience working or volunteering with people in the community is an asset ( Preference will be given to those who have not accessed post-secondary education/related employment in Canada )
            • Have familiarity with community resources and services for newcomers
            • Are able to commit, attend and participate in the full program duration
            • Preference may be given to members of the community; either living or participating in the community through programs or volunteering.
    • 27. Peer Leader: Phase One Training
      • The content training has been divided into 5 modules, with a sequence that allows for content to build on previous learning objectives. These modules have been delivered in 9 sessions by NYCH; however the delivery assembly can be adapted to the agency’s ability.
    • 28. Phase One Training
      • Module 1: The Peer Leader Model
      • Module 2: Outreach Strategies and Communicating Effectively
      • Module 3: Community Resources and Provision of Appropriate Information and Referrals
      • Module 4: Family Violence Awareness
      • Module 5: Outreach/Organization Planning and Peer Leader Team Building
    • 29. Phase Two Practicum
        • A Team Lead is a Pear Outreach Leader who has already completed the program previously and whom demonstrates:
          • Leadership qualities
          • Familiarity with the geographical areas being targeted
          • Familiarity with the cultural/language groups residing in the target area
    • 30. Phase Two Practicum
        • Team Leaders approach Apartment Buildings in the Neighborhood to secure permissions to enter the buildings and conduct door knocking or group information sessions
        • Participants go out in teams
    • 31. Group Facilitation Modules
      • Module One: Introduction to Group Facilitation
      • Module Two: Working in Groups: Facilitation Techniques and Group Process
      • Module Three: Group Development and Facilitative Leadership
      • Module Four : Steps to Conflict Resolution
      • Module Five : Organizing and Running a Group
    • 32. Phase Two Practicum
      • Facilitation adaptations/opportunities-
        • Mutual Aid/Self-Reliance Groups
        • Learning Circles/Conversation Circles
        • Culturally-Specific and Multi-Cultural Support Groups
        • Community Kitchen Leadership
    • 33. Settlement Support Training Modules
      • Module One : The Immigration Process
      • Module Two : Newcomer Needs and Barriers: Defining Settlement and Integration
      • Module Three : The Role of Settlement Workers and the Settlement Service Sector
      • Module Four : Charactaristics of Information and Referral
      • Module Five : Outreach and Communicating Effectively
      • Module Six : Advocacy and Community Development
    • 34. Phase Two Practicum
      • Shadowing opportunities:
        • Settlement workers in the SEPT (Settlement and Education Partnership in the Schools) program
        • Community-based agency settlement case workers
    • 35. Leadership and Community Engagement Training Modules
      • Module One: Reflections on Leadership and Community Engagement
      • Module Two: Leadership Self Assessment
      • Module Three: Shared Leadership
      • Module Four: Community Development: Assets Versus Needs
      • Module Five: Community Engagement Techniques
    • 36. Leadership and Community Engagement Training Modules
      • Module Six: Working In Group and Facilitating Effective Group Meetings
      • Module Seven: Critical Thinking tools for social issue analysis
      • Module Eight: Introduction to Advocacy and Action Planning
    • 37. Phase Two Practicum
      • Learning Circles, Conversation Circles, Advocacy Committees, Outreach
    • 38. Peer Leader Storytelling Hui Geng