B11 what is your cq

What’s Your CQ? Cultural Intelligence In a Multicultural Setting Melissa Pedersen Maria Brzeska

To understand the concept of
“ Cultural Intelligence” and how it is
developed and enhanced
To raise awareness of the need for cultural
understanding and improved intercultural
communication
Objectives

Facts About Recent Immigrants
Compared to prior 2000
May live in ethnic enclaves but not
clearly defined neighbourhoods
Participate in mainstream politics
Intermarry more often
Are more highly skilled and educated
Are entering a globally aware society more
willing to engage in cultural exchange
Source: Michael Adams, Unlikely Utopia, Penguin Canada, 2008

Canada’s Multicultural Society Multiple Cultures Intersecting Keeping their own Distinctions Forming the Fabric Organic Changing Society

We come not knowing what we don’t know!

We Don’t Know What We Don’t Know Activity 1: Share with your group 3 things you didn’t know about Canada when you came. If you are from Canada, share 3 things you didn’t know about another culture here or while travelling.

Covert and Overt
Shapes our perceptions, judgments and ideas about self and others
Often unconscious
Multi-layered
Carried in our language
Organic
Culture

Cultural Intelligence
Idea first related to global business relationships
Understanding how culture impacts behaviour is
key to global business success
Can be applied to understanding, predicting and
integrating behaviour in a multicultural environment
A set of attitudes, skills and levels of awareness
Lead to appropriate, respectful and relevant
interactions with others
Developing a mindfulness to observe and
interpret without judgment

Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective

Increasing CQ Starts with You Knowing YOU! Be aware of your own attitudes, biases and preconceptions Activity 2: Check Out Your Biases!

It Continues with Understanding the Acculturation Process - Beginning with Culture Shock

Culture Shock
Sudden immersion into an environment
Not certain about expectations
Results from a new, different way of life
Affects ability to live as independently
as in the native country
Can be overwhelming
Can last months to years
Knowing how to cope = difference between happiness and depression

Roots of Culture Shock
Confusion
Loss of support
Physical disorientation
Cognitive fatigue
Unfamiliar body language
Familiar behaviours
don’t work
Role change
Personal change

Activity 3: What is your name? Russian Alphabet Korean Alphabet

Euphoria Acceptance, Commitment Recovery, Adjustment Disappointment, Frustration, Anger Stages of Culture Shock

Possible Signs of Culture Shock Isolation Feeling homesick Fatigue Hostility, negativity, stereotyping Family difficulties Sadness, lonliness, anxiety Trouble concentrating Feeling left out, misunderstood Frustration High energy, mood swings Apathy Resistance

Activity 4: Voices of Culture Shock
Read your letter with your group and discuss:
Where do you think the
newcomer in your letter is
in the cycle of adaptation?
What do you think would
be the depth of their Culture
Shock and why?

Activity 5: Culture Shock Time Line
Follow the instructions for Activity 4 in your handouts.
Euphoria Anger, Disappointment, Frustration, Depression Acceptance, Integration

CQ: Developed through Communication Communicating is everyone’s responsibility Verbal Intercultural Communication Who What Why Where When How Behavioural Communication Body Language Actions Reactions Emotional Communication Big and small gestures Over-time reinforcement X

CQ and Body Language
Gestures may have different meanings in
different cultures
Different cultures may have different gestures
Personal space
Eye contact

Gestures Speak Louder than Words Every Culture has Body Language that belongs to that Culture. Look at Activity 6. Discuss the gestures and their meanings with your group.

How to Increase CQ
Break Assumptions
Empathize
Involve
Open your mind
Increase sensitivity
Be curious
Adapted from Neil Payne, Managing Director and Middle East Trainer, Kwintessential

Activity 7: Scenario
Read the scenario about Interconnection, Inc.
Discuss with your group where the situation falls on the CQ continuum
What would you do to move the situation further along toward Culture Relative?

Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective

The Elephant Allegory

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B11 what is your cq

by ocasiconference on Jul 29, 2011

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