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Yarra Valley Water Case Study

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Yarra Valley Water needed to provide a way for employees to access information centrally and quickly, as well as providing social networking opportunities. The organisation decided to create an …

Yarra Valley Water needed to provide a way for employees to access information centrally and quickly, as well as providing social networking opportunities. The organisation decided to create an intranet platform that would provide information on everything from company policies, news, events, operational information and applications.

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  • 1. Yarra Valley Water VICTORIA, AUSTRALIA WATER SERVICES 620 EMPLOYEES “SharePoint took away the pain of managing important policy and procedure documents and greatly improved governance around these documents.” About Yarra Valley Water islands of information weren’t searchable and therefore Yarra Valley Water is the largest of Melbourne’s three not useful. We needed to find a way to bring all of this water corporations, employing 620 people and information together and make it easy to use, providing water supply and sewerage services to people searchable and scalable.” and businesses in the northern and eastern suburbs of Melbourne. Head and shoulders above the rest Islands of information Potential solutions already in the organisation were Yarra Valley Water needed to provide a way for employees to access information centrally and quickly, carefully considered before the decision was made to build the new intranet on SharePoint 2013. as well as providing social networking opportunities. Leigh said, “We already had many versions of The organisation decided to create an intranet platform SharePoint in place so we could see how we could that would provide information on everything from achieve our goals. SharePoint 2013 was head and company policies, news, events, operational shoulders above the rest.” information and applications. It was envisioned that the intranet could become a collaboration and social hub that would enhance organisational knowledge. Yarra Valley Water chose SharePoint 2013 because of its flexible user interface, the integration of enterprise social functionality, and the fact that it tied in well with Leigh Berrell, CIO and GM of Business Technology the organisation’s existing Microsoft Office Services, Yarra Valley Water, said, “There were already environment. several unmanaged and unstructured information environments in the organisation but the resulting
  • 2. “OBS isn’t just a SharePoint code expert. They could talk about how to run an internet portal, best practices in facilitating searches and organising information and providing suggestions…” Leigh Berrell | CIO and GM of Business Technology Services | Yarra Valley Water A SharePoint expert After deciding to proceed with SharePoint, Yarra Valley It provides Water identified a need to partner with a SharePoint links so expert to implement the new intranet platform. The employees can organisation chose OBS after completing a market scan actually complete and request for proposal to find the best SharePoint tasks like expense practitioner for its needs. reports right from the Leigh said, “OBS strongly demonstrated their experience and have been SharePoint experts for a long time. They intranet, making them much more efficient. had good reference sites and presented well. We “There is also a community hub that brings like-minded needed them to bring their previous experience to bear workers together and lets them share knowledge with for our project, to provide recommendations and help each other on social and work-related topics.” us understand what we wanted to do, rather than simply executing what we asked for. The organisation is moving a number of business processes online using Nintex Workflow. This will “OBS isn’t just a SharePoint code expert. They could talk reduce manual processes and increase efficiencies. For about how to run an internet portal, best practices in example, incomplete forms will not be sent for facilitating searches and organising information and approvals until the original person completes them providing suggestions about things we could do.” correctly. Some parts of the process have also been An excellent outcome The project is still underway but the first phase is complete, providing Yarra Valley Water with a new corporate communications platform. The new intranet offers corporate news, announcements, safety eliminated altogether, freeing up employees to work on other tasks. Important documents are now more tightly-managed using SharePoint, increasing the organisation’s compliance and reducing workloads further. information, events calendar and even the canteen Leigh said, “SharePoint took away the pain of managing menu, all of which is easily searchable and accessible. important policy and procedure documents and greatly Leigh said, “We have built an employee hub that provides information for employees such as pay, annual improved governance around these documents. “We’ve saved many thousands of hours in labour each year.” leave, conditions, benefits, employment lifecycle, “We have an excellent outcome that works well, is facilities and how to use them, learning and developing, functional and will continue to serve us well into the health and safety, expense reimbursements, and an future.” internal job board all in one place.