New Technology Trends and Effects on Business
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New Technology Trends and Effects on Business

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PPT used for BBT (Business Break Through) University lecture moderated by Prof. Osamu Nakamura, Keio University.

PPT used for BBT (Business Break Through) University lecture moderated by Prof. Osamu Nakamura, Keio University.

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  • Who We AreAvanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve their business, increasing agility, employee productivity and customer loyalty.
  • This slide functions as a one-minute introduction to Avanade. As a company, we have been on a path of continuous growth since our door opened for business on April 4, 2000. Despite the challenge of starting and growing a business in the IT industry following the aftermath of the dotcom bust, Avanade has successfully grown into multi-national company with 16,000 professionals. In FY11, we had US$1.3 billion revenue (compared to US$953 million in FY10), a growth of 32% from the prior year. On average, Avanade has grown at a rate of more than 20% year over year. Starting from zero, Avanade has grown into a global company with:More than 60 locations in more than 20 countries:ArgentinaAustraliaBelgiumBrazilCanadaChinaDenmarkFinlandFranceGermanyIndiaItalyJapanMalaysiaMoroccoNetherlandsNorwayPhilippinesSingaporeSlovakiaSouth AfricaSpainSwedenSwitzerlandUKUSMore than 800 active customers globally, with customer satisfaction ratings ranging from 95% to 98%Of those, 95% would recommend Avanade to a colleague Our services are designed to address the needs of large organizations in all industries and are enhanced by our close connections to our founding companies, Accenture and Microsoft. Our rapid growth is testimony to the foresight of Accenture and Microsoft in creating a company for a market need that wasn’t being addressed… (next slide)
  • Purpose: Show Avanade’s view of the top technology investment areas that can positively impact businesses today and prepare them for tomorrow. Suggested flow: Out of the many IT choices available to balance business priorities, Avanade sees four key technology trends with the potential to have the largest positive impact on organizations’ capacity to successfully balance today’s issues, while enabling innovative approaches to prepare you for tomorrow’s growth. Cloud servicesBig dataNatural user experiences, andConsumerization of ITSee the Appendix for more slides on each of these trends, or view the full Technology Trends Outlook presentation at: https://go.avanade.com/intranet/ark/DocDetail.aspx?GUID=a7d48797-93c5-44bb-9233-d4833b144903
  • Cloud services represent a fundamental shift in how IT services are provisioned and consumed. For IT and business leaders, it means a shift away from IT as a capital expenditure, into a model where it becomes an operational cost. This yields several important benefits:Increased business elasticityEasier to exit or enter marketsAbility to respond faster to changing market conditionsIncreased connection, collaborationBetter connection to customers, partners, suppliers and other stakeholdersCost savingsReduced need for local infrastructure and operational managementFree budget for strategic initiativesEnable organizations to send non-core competencies to the cloud; focus spend on competitive differentiationIn short, cloud computing enables specialization. By tapping technologies available as a service instead of owning and managing all IT systems, companies can invest more of their time and resources in focusing on what truly differentiates them in the marketplace.
  • Purpose: Illustrate how Avanade is responding to the cloud services trend, helping customers balance business priorities, as well as our alignment with current and future Microsoft produce offerings. Suggested flow:Avanade’s approach to cloud services offers agile, cost-effective IT environments that enable customers to more quickly pursue new business opportunities, at lower cost:Our services include:Avanade Online Services, an end-to-end SaaS platform optimized for the delivery of Microsoft business solutions. AOS offers a flexible approach to application delivery that lowers risk, reduces cost, and speeds time to value. Avanade Services for Microsoft BPOS Microsoft BPOS is a set of enterprise-class software delivered as subscription services hosted by Microsoft and sold through partners. Avanade’s initial set of services focus on the business productivity capabilities that includes Exchange Online, Office SharePoint Online, Office Live Meeting, Office Communications Online, Exchange Hosted Services and Microsoft Dynamics CRM Online.  And are aligned with Microsoft’s current, and upcoming products:Business Productivity Online Suite is a specialized messaging and collaboration solution that offers streamlined communications, simplified management of maintenance tasks, and business-class security and reliability. Windows Azure is a cloud services operating system that serves as the development, service hosting and service management environment for the Windows Azure Platform. Windows Azure provides developers with on-demand compute and storage to host, scale, and manage Web applications on the Internet through Microsoft data centers. Windows Azure is an open platform that will support both Microsoft and non-Microsoft languages and environments.
  • Purpose: Show Avanade’s view of the top technology investment areas that can positively impact businesses today and prepare them for tomorrow. Suggested flow: Out of the many IT choices available to balance business priorities, Avanade sees four key technology trends with the potential to have the largest positive impact on organizations’ capacity to successfully balance today’s issues, while enabling innovative approaches to prepare you for tomorrow’s growth. Cloud servicesBig dataNatural user experiences, andConsumerization of ITSee the Appendix for more slides on each of these trends, or view the full Technology Trends Outlook presentation at: https://go.avanade.com/intranet/ark/DocDetail.aspx?GUID=a7d48797-93c5-44bb-9233-d4833b144903
  • Big amounts of data are generated every day through a variety of sources:The most familiar method is people creating data—in their jobs and outside of them (think social technologies, much of it consumer generated)Devices also generate vast amounts of data, for example, such as captured by sensor or tracking technologiesAs our storage capacity increases (larger storage can be obtained for cheaper prices), so does the amount of dataSimilarly, as network bandwidth increases, so does our capacity to consume more information
  • In August 2010, Avanade commissioned a survey of 543 C-level executives and IT decision-makers in 17 countries.Key findings show us that the data deluge is real. In fact, the majority of respondents report being overwhelmed by the amount of data in the workplace. Many employees feel constantly distracted by multiple streams of information – this is especially true of C-level executives. Despite feeling overwhelmed, executives have an insatiable desire for more data. 61 percent of all executives say they still want faster access to data. Further, one in three reports they desire even more sources of data in order to do their job better.Companies appear to be addicted. The majority of respondents believe information will fundamentally change their business. And yet today, only a minority views their company data as a strategic differentiator. Most, instead, see it as a consequence of doing business. To see the full survey, see https://go.avanade.com/intranet/ark/docdetail.aspx?guid=89d1301b-9158-460a-a2bd-8372d09bb8a8.
  • Purpose: Illustrate how Avanade is responding to big data trend, helping customers balance business priorities, as well as our alignment with current and future Microsoft produce offerings. Suggested flow:Avanade services help you act on insight faster and bring the right products and services to market at the right time. We help you establish agile information that enable employees, partners and customers to connect with each other and the information they need to increase productivity and reduce costs. Have a comprehensive view of customers, suppliers, market trends, financial performance, sales effectiveness and more Gain confidence in the accuracy of information integrated from multiple sourcesProtect valuable information without inhibiting access and the flow of collaborationMake better use of vital institutional knowledge and expertiseAccess the right information, whenever you need itNote to presenter: When mentioning Hadoop, consider providing an example to illustrate what the technology does. See LinkedIn and Twitter case studies at: http://wiki.apache.org/hadoop/PoweredBy.
  • Purpose: Show Avanade’s view of the top technology investment areas that can positively impact businesses today and prepare them for tomorrow. Suggested flow: Out of the many IT choices available to balance business priorities, Avanade sees four key technology trends with the potential to have the largest positive impact on organizations’ capacity to successfully balance today’s issues, while enabling innovative approaches to prepare you for tomorrow’s growth. Cloud servicesBig dataNatural user experiences, andConsumerization of ITSee the Appendix for more slides on each of these trends, or view the full Technology Trends Outlook presentation at: https://go.avanade.com/intranet/ark/DocDetail.aspx?GUID=a7d48797-93c5-44bb-9233-d4833b144903
  • Suggested flow:Consider this: On December 9, 2008, the mouse celebrated its 40th birthday. Even older, the QWERTY keyboard was invented in 1874. Yet more than 100 years later, we are still using this same design, which was aimed at preventing typewriter keys from jamming together by slowing down our typing. While all other areas have advanced tremendously over the past decades, human interfaces have lagged behind. Now, new user interfaces and experiences present the opportunity to improve the last mile between our brains and all this computing power. Avanade sees this as a trend toward natural user experiences. Using rich-client and rich-internet applications, natural user experiences increase collaboration, customer engagement and sales. They do so through enhanced, intuitive and interactive interfaces. These technologies can include:Internet technologiesMobile technologiesTouch computingDigital pensE-ink
  • Natural user experiences can transform the way that we interact with digital information, collaborate with each other and serve customers. For business leaders, they present a way to innovate with a view to enhance competitiveness and be better positioned for tomorrow. Naturaluser experiences help increase productivity, customers loyalty and sales by:Increasing productivity through more intuitive and collaborative ways of workingCreating immersive computing experiences that enable faster, more intuitive interactions with dataOpening the doors to new business modelsWhen:By innovating on natural user experiences, your organization can gain a competitive edge that can better position you to take advantage of market changes, such as recovery following the current economic downturn. Natural user experiences can help you achieve:More efficient sales communications, by increasing customer engagement through interactive tools that create a collaborative sales experienceLower costs, by empowering customers to bypass sales or customer service through self-service experiencesIncrease sales, by strengthening customer loyalty and creating a competitive advantage with interactive, easy-to-use experiences that attract new customers and maintain existing.
  • http://www.microsoft.com/office/vision/
  • Purpose: Illustrate how Avanade is responding to the natural user experiences trend, helping customers balance business priorities, as well as our alignment with current and future Microsoft produce offerings. Suggested flow:By taking advantage of the latest Microsoft technology standards and capabilities, Avanade helps organizations deliver a new level of experience and satisfaction for their customers. We optimize IT environments with a view to the future, by enabling customers to evolve and adopt new game-changing technologies.Deliver a new level of experience for your customersSupport the adoption of emerging technologies to increase customer engagementCreate higher engagement, interaction and collaboration for customers, partners, and other stakeholders
  • Purpose: Show Avanade’s view of the top technology investment areas that can positively impact businesses today and prepare them for tomorrow. Suggested flow: Out of the many IT choices available to balance business priorities, Avanade sees four key technology trends with the potential to have the largest positive impact on organizations’ capacity to successfully balance today’s issues, while enabling innovative approaches to prepare you for tomorrow’s growth. Cloud servicesBig dataNatural user experiences, andConsumerization of ITSee the Appendix for more slides on each of these trends, or view the full Technology Trends Outlook presentation at: https://go.avanade.com/intranet/ark/DocDetail.aspx?GUID=a7d48797-93c5-44bb-9233-d4833b144903
  • The “consumerization of IT” has been happening now for several years. And while the growth of this trend presents consumers, and their respective enterprises, with a variety of technology choices, the primary challenge is a business one: Enterprises need to know what problem they are trying to solve, by adopting or supporting devices and social technologies used by their employees. Business have the opportunity to not only affect the productivity of their workforce, but to enable better outreach to their own customers as well. Beyond the desktop - Mobility spans several mega-trends in technology: the rise of the smartphone as a primary gateway to the Internet, the emergence of post-PC computing devices,. These megatrends are creating a multi-platform landscape in the enterprise unlike anything previously deployed by IT.Rise of the “app”- a new battlefield for technology vendors selling mobile software and services in bite-sized appsMultiple platforms – Lacking dominant players in consumer technology, organizations are faced with supporting multiple platforms and increasing their IT complexity.Social networking services are shifting from disruptive technologies to business-critical communications and collaboration tools.In fact, Gartner predicts 20% of business users will use social networks as their primary means of business communications by 2014. They are becoming Social Productivity tools.
  • The enterprise workplace environment is being reshaped as the boundaries between corporate and personal lives blur through the collision of overlapping forces.The adoption of consumer technologyThe rise of consumer services and social networkingUbiquitous connectivity, combined with new working habits (“always on”)For IT, blurred boundaries drives a greater need for collaboration between business units and IT, as well as flexible/responsive IT policies. Also, the entry of personal devices and applications into corporate environments creates risks and opportunities for organizations.
  • Information worker demandsComputing is evolving in a way that promises significant benefits for business executives and employees while at the same time posing both opportunities and challenges for IT executives.In the past, remote working might have been confined to roles such as field engineers, delivery drivers or sales people. Now, many other roles have the opportunity to work remotely, whether from home, commuting or other location. Remote working has been enabled by the growth in communications technologies and made easier by new forms of portable computing devices. Many of these devices have become standard consumer products. There has been a burgeoning rise in public social networking sites and public cloud applications. Consumers now have great understanding and experience of the value of IT in a personal context. Those consumers, during the working day as company employees, are now asking “Why can’t business computing work like this?” The personal consumer device experience is causing business executives and employees alike to push their IT departments to rethink the way IT services are delivered. They want to know why their personal devices can’t be used for business purposes too and why they have to carry a heavy bag load of company issued kit to stay in touch with colleagues and business partners when their smart phone could do most of the job while out travelling. 
  • Purpose: Illustrate how Avanade is responding to the consumerization of IT trend, helping customers balance business priorities, as well as our alignment with current and future Microsoft produce offerings. Suggested flow:By taking advantage of the latest Microsoft technology standards and capabilities, Avanade helps organizations deliver a new level of experience and satisfaction for their customers. And in a world of business without borders, our services break down departmental and geographic boundaries, making it easy for you to connect and collaborate with employees, partners and others.Enable your people to work more efficiently and focus on higher value work, from any location or device, through an immersive computing experience that streamlines processes and simplifies tasks.
  • The Virtual Care demo was developed by the Avanade and Accenture Solutions Showcase at Microsoft. It utilizes Windows 7 touch technology, LiveExpert video chat engine, Microsoft Kinect, and Microsoft HealthVault to create a complete health diagnosis package. The experience the patient is immersed into is one of simplicity and convenience. Where before, a patient would have to make an appointment to see a doctor, a patient can now go into a clinic and, with the help of a nurse, be instantly connected with a doctor from anywhere on the globe. Simultaneously, the doctor experiences new levels of productivity and precision. This system allows doctors to meet with more patients every day, and specialists to see specific patients no matter where they are. And just as though the doctor were there in person, various pieces of equipment (ex. Microsoft Kinect) can be remotely controlled by the doctor to collect data, run analysis, and communicate instructions. Our goal was to use the Kinect, an innovative tool from Microsoft initially developed for gaming, to create something of value to the Healthcare market. With the ability to track body motion in three dimensions, Kinect serves as an excellent analysis and instructive tool for a variety of common medical conditions.
  • Purpose: Show an example of the many technology trends that can be used to support strategic business choices. This is an example only—the way the technology can be aligned to choices of survival, growth or innovation can vary by company, depending on specific needs.The visual depicts the multiple choices, and paths, that organizations can take to achieve their business goals. Suggested flow: The technology choices that organizations make can help place them on a path to control costs and grow, and innovate for the future. As the technology landscape changes—and new options become available, choosing the right mix, means stepping on the path to success. As we consider the topics in this presentation, which journey would YOU take? Which technological path would drive the most competitive advantage for your organization? Avanade has proven experience working with these technologies and in helping our customers address their business goals through IT solutions.

New Technology Trends and Effects on Business New Technology Trends and Effects on Business Presentation Transcript

  • テクノロジートレンドとビジネス アバナード株式会社 Business Development Director 山中理惠 October 2012 © Copyright 2012 Avanade Inc. All Rights Reserved. The Avanade name and logo are registered trademarks in the US and other countries.
  • Avanadeは マイクロソフトテクノロジーに特化した ビジネステクノロジーソリューションおよびマネージドサー ビスを提供Founded by & © Copyright 2012 Avanade Inc. All Rights Reserved.
  • エンタプライズの直面する課題• 国内市場の成熟• グローバル・エコノミー の影響• グローバリゼーションの • オフショア/オンショア 進展 • クラウドコンピューティング• IT投資の最適化とガバナ • グローバルERP/CRM • ソーシャルコンピューティング ンス • ボイス • モバイル 普遍的なテクノロジで成果を出す仕 © Copyright 2012 Avanade Inc. All Rights Reserved. 組み
  • 今後のIT投資の中心となるテクノロジ領域 ユーザー クラウド BIG DATA コンシューマIT エクスペリエン ス © Copyright 2011 Avanade Inc. All Rights Reserved. 4
  • ビジネス インパクトクラウドサービスのもたらす価値 • ビジネスモデルシフト • 弾力性 • 支出の削減 • タイムツーマーケット • 戦略投資への集中 © Copyright 2011 Avanade Inc. All Rights Reserved. 5
  • クラウドコンピューティングは成熟化した か? 2016年 クラウドコン 2011年 ピューティン 662億 3,412億円 グ IT統合 円セキュリティ 1/5が IT部門 Source:IDC Japan 2012 May 74%の企業が を クラウドを導入 頼らずにクラウ 済 ド利用  複雑なモデル • 配備モデル 60% • サービスモデル  導入時・導入後の課題の明確購買ポリシーを策定して 化と解決策の提示いる企業 © Copyright 2011 Avanade Inc. All Rights Reserved. 6
  • クラウドサービスへのアプローチアジャイルかつコストエフェクティブ Avanade Services Avanade Messaging Cloud Application Private CloudOnline Services Cloud Service Manager Microsoft Technologies © Copyright 2011 Avanade Inc. All Rights Reserved. 7
  • CRM SaaS 利用による顧客マネジメントの推進巨大グローバル化学企業Microsoft Dynamics CRMを利用したAvanade Online Services をAvanade とAccentureにより提供顧客機会をあらゆる視点から把握 © Copyright 2011 Avanade Inc. All Rights Reserved. 8
  • 今後のIT投資の中心となるテクノロジ領域 ユーザー クラウド BIG DATA コンシューマIT エクスペリエン ス © Copyright 2011 Avanade Inc. All Rights Reserved. 9
  • ビッグデータ膨大なデータは何をもたらすか? © Copyright 2011 Avanade Inc. All Rights Reserved. 10
  • ビッグデータは現実 56 %のエクゼクティブは、自社 の管理するデータ量に辟易と している 急激なデータの増加の下 クリティカルな情報にアク セス する能力により新た なビジネスのチャンスが生 62 まれる %のCxOは不適切なデータによ りしばしば業務が中断される ことを経験Source: Avanade global research study, The Business Impactof Big Data, November 2010. © Copyright 2011 Avanade Inc. All Rights Reserved.
  • グローバルアプライアンス企業省庁向けレポートシステム 家庭用アプライアンスの グローバルメーカー• 柔軟性の高い BIソリューションにより、 常 に変化する省庁や市場の要求を満たすレポー トを作成• 迅速なワークフローにより、効率を向上 © Copyright 2011 Avanade Inc. All Rights Reserved.
  • データマネジメントへのアプローチタイムリー、正確かつセキュアな情報 Avanade Services Avanade Business Expert Custom Application Online Services Intelligence Source Development Collaboration Data Center Optimization Enterprise and Virtualization SearchContent Management Information Architecture Microsoft Technologies © Copyright 2011 Avanade Inc. All Rights Reserved. 13
  • 今後のIT投資の中心となるテクノロジ領域 ユーザー クラウド BIG DATA コンシューマIT エクスペリエン ス © Copyright 2011 Avanade Inc. All Rights Reserved. 14
  • ユーザエクスペリエンスの進化 © Copyright 2011 Avanade Inc. All Rights Reserved. 15
  • ビジネスインパクトナチュラルユーザエクスペリエンス • より直観的 = より生産性向上 • 没入型体験 • 新たなビジネスモデル © Copyright 2011 Avanade Inc. All Rights Reserved. 16
  • 将来のオフィス – Microsoft vision © Copyright 2011 Avanade Inc. All Rights Reserved. 17
  • サーフェス テクノロジーによりカスタマーエクスペリエンスを強化• Microsoft Surfaceによる デジタル&タッチパネルでのユーザ 体験• 革新的技術によるユニークなカスタマーエクスペリエンス• 顧客の興味を引き、ロイヤルティを高める仕組み• テクノロジーに興味を持つ若い世代を獲得に効果 © Copyright 2011 Avanade Inc. All Rights Reserved.
  • ソリューションへの投資とサービス化インタラクティブかつナチュラルなユーザエクスペリエンス Avanade Services Custom Application Development Silverlight • Microsoft Surface • .Net Mobile Services Creative Services Digital Marketing Windows 8 Microsoft Technologies © Copyright 2011 Avanade Inc. All Rights Reserved. 19
  • 今後のIT投資の中心となるテクノロジ領域 ユーザー クラウド BIG DATA コンシューマIT エクスペリエン ス © Copyright 2011 Avanade Inc. All Rights Reserved. 20
  • コンシューマIT © Copyright 2011 Avanade Inc. All Rights Reserved. 21
  • コンシューマ技術がもたらす機会とチャレンジ デスクトップの次にくるもの ソーシャルと生産性“マルチプラットフォームサポートに回帰するマルチプラットフォーム “2013年までに 80% 組織が増加中。51% の組織が2つ以上のプラット “ガートナーによる フォームで開発を進め、7%が4以上のモバイルOS の業務に携わる人がタブレッ 2014年までに ビ と、ユビキタス コネクティビティ 上でアプリケーションを開発している。“ トを使うようになる” ジネスユーザーの20% – Gartner - Forrester Research が、ビジネスのコミュ “今日の世界では、 携帯電話の数が歯ブラシの“2014年までに 数を上回っている” の組織が、個人のデバイス 90% ニケーションの一義的 手段としてソーシャル - Gartner 上で企業アプリケーション をサポートするようになる ” – Gartner 51% ネットワークを利用す るようになる”. - PC World, January 2011 2つ以上のプラットフォー ムで開発中 © Copyright 2011 Avanade Inc. All Rights Reserved. 22
  • ビジネスインパクト曖昧な境界と新たなパラダイム “個人のものと会社のものの境界が曖昧になってきている。PCや電話、タブレッ トなどで、急速な変化が生じている。.” -- Gartner Research ユビキタス コンシューマサービスコンシューマ技術の適用 コネクティビ と ソーシャルネッ ティ トワーキング © Copyright 2011 Avanade Inc. All Rights Reserved. 23
  • 情報ワーカーのデマンド いつでも ワークフローアプリへ の モバイルアク セス どこでも どこへでも ロケーショ ン オフィス 顧客/パートナー ホテル 自宅 移動中 駅・空港 会社のデバイスより リーチの拡大 個人のデバイス アプリケーションの 幅 デバイス コネクティビティ PC PDA パートナー GPRS 3G タブレット ネットブック サプライヤ Wired Wi-Fi スマートフォンラップトップビジネスプロセスに対 コンシューマアプリ する 期待と機会 “重い” 企業アプリ ケーションの業務での に対する不満 社員 利用 パブリック ビジネスApps プロセスワーカー フィールドワーカー 自宅での勤務 モバイルワーカー アプリ&サービ & サービス 顧客/パートナー 情報ワーカーコラボレーショ Email & IM ス ン 業務アプリ 会議 働く場所を限定しな コラボレーション い とコミュニケー テクノロジーの選択 ションを容易に実 現 © Copyright 2011 Avanade Inc. All Rights Reserved. 24
  • オポチュニティとリスク • セキュリティとコンプライアンス • ステルスIT • ITサポートのニーズ増大 • コスト、複雑性の増大 リスク オポチュニティ • 従業員のコラボレーションと満足度の増 加 • 生産性の向上 • 市場ニーズへの迅速な対応 • 顧客ロイヤルティの獲得 © Copyright 2011 Avanade Inc. All Rights Reserved. 25
  • コンシューマITへのアプローチ Avanade Services Custom Application Development Silverlight • Microsoft Surface • .NetSocial Networking Mobile Services Cloud Collaboration Creative Services Desktop Services Microsoft Technologies © Copyright 2011 Avanade Inc. All Rights Reserved. 26
  • Kinectを利用したバーチャルケア健康状態に関する情報を一元管理し、医師はどこからでも患者にアクセス可能に Microsoft Technologiesメリット• コストの低減• インタラクティブ性かつ生産性向上• 顧客満足度の改善• 世界中どこからでもアクセス可能 © 2011 Accenture, Avanade, Microsoft. All Rights Reserved.showcase.avanade.com © Copyright 2011 Avanade Inc. All Rights Reserved. 27
  • ソーシャルにより社内コミュニケーションを改善グローバルテレコム企業のケース• ビジネスユニット間のコラボレーションを加 速し、部門間のサイロ化を防止• パブリックツール利用に比較し、セキュリ ティ強化• 各部門のコミットメントに基づき、情報共有 基盤として利用グローバルテレコミュニケーション企業 © Copyright 2011 Avanade Inc. All Rights Reserved.
  • テクノロジーの利用により差別化と競争優位を実現 © Copyright 2011 Avanade Inc. All Rights Reserved. 29 The Avanade name and logo are registered trademarks in the US and other countries.
  • What we do © Copyright 2011 Avanade Inc. All Rights Reserved.
  • 競争優位を強化し、明日の市場基盤を確立す る Search Virtualization Cloud computing Cloud Presence computing Software as-a-Service Smart-client Social applications Information computing management Mobile CRM Touch computingSearch computing © Copyright 2011 Avanade Inc. All Rights Reserved. 31
  • © Copyright 2012 Avanade Inc. All Rights Reserved.