An introduction to RTIR

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An introduction to RTIR as presented to a number of Mexican universities just before the UNAM.mx Congreso de Seguridad en Cómputo

An introduction to RTIR as presented to a number of Mexican universities just before the UNAM.mx Congreso de Seguridad en Cómputo

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Transcript

  • 1. RT and RT for Incident Response
  • 2. Carlos Fuentes
  • 3. RedIRIS
  • 4. Jesse Vincent
  • 5. Best Practical
  • 6. I’m a software vendor
  • 7. This talk is dangerously close to a sales pitch
  • 8. I’m not a sales guy
  • 9. All the software we make is open source
  • 10. You can use it for free, forever
  • 11. We’d be happy if you use it for free
  • 12. (Yes, we do sell support, training,
  • 13. What is RT?
  • 14. Who uses RT?
  • 15. RT Features
  • 16. Tickets
  • 17. Queues
  • 18. Custom Fields
  • 19. Scrips
  • 20. Access Control
  • 21. RTFM
  • 22. Ticket Aging
  • 23. Ticket Locking
  • 24. Email Gateway
  • 25. PGP Support
  • 26. Charts and Reports
  • 27. Dashboards
  • 28. Feeds
  • 29. Themability
  • 30. Web API
  • 31. Perl API
  • 32. CLI Tool
  • 33. Customizability
  • 34. Internationalization
  • 35. RT Workflow
  • 36. What can you use RT for?
  • 37. Where to get RT • http://bestpractical.com/rt •
  • 38. What is RTIR?
  • 39. Who uses RTIR?
  • 40. RTIR Features
  • 41. RTIR Terms
  • 42. Incident Reports
  • 43. Incidents
  • 44. Investigations
  • 45. Blocks
  • 46. MakeClicky
  • 47. Lookup Tool
  • 48. RTIR Automated Rules • (scrips)
  • 49. Using RTIR and RT together
  • 50. RTIR Homepage
  • 51. Linking tickets
  • 52. The Duty Team
  • 53. RTIR Workflow
  • 54. RTIR History
  • 55. RTIR 1.0 • Sponsored by JANET-CERT • Built on RT 3.0 • $DATE?$
  • 56. RTIR 2 • Sponsored by TERENA RTIR WG • Initial vision by JANET-CERT • Design collaboration between TERENA and Best Practical • Built on RT 3.8
  • 57. RTIR 2.0 New Features • PGP Integration • Improved Customization • Ticket Locking • Improved Reporting • Ticket Aging • Improved Testing • Database Pruning • Improved Performance • RTFM Integration • Improved UI • IP Address Range Fields
  • 58. System Requirements • Unix/Linux/FreeBSD/MacOS X/Solaris/etc • MySQL, PostgreSQL or Oracle • mod_perl or FastCGI (Apache) •
  • 59. Getting RTIR • http://bestpractical.com/rtir
  • 60. RT & RTIR Community • http://wiki.bestpractical.com • rt-users-subscribe@lists.bestpractical.com • rt-devel-subscribe@lists.bestpractical.com • rt-es-subscribe@lists.bestpractical.com • rtir-subscribe@lists.bestpractical.com
  • 61. Muchas gracias! • Jesse Vincent • jesse@bestpractical.com • +1 617 812 0745 • http://bestpractical.com/rtir