Engage your organisation
Involving management, staff and IT in your intranet
(re)development project



James Breeze, Chie...
Program

Why engage your organisation?                   9.30 – 11.00
Morning tea
                                        ...
Activity: Introductions

• Where are you in the process?
• What are your key issues?




                www.objectivedig...
Why engage your organisation?

• Executive:
   – Strategic direction, funding, ownership
• Management:
   – Content owners...
Intranet governance



                               Executive
                               ownership


               ...
Activity: Governance

• What governance structure best suits
  your organisation?




               www.objectivedigital...
Gathering Requirements




        www.objectivedigital.com   7
Basis for requirements


• Context: your business, strategy, goals,
  ‘next big thing’, technical environment
• Content: c...
Activity: Requirements


• What are the requirements for your
  intranet project?




                www.objectivedigita...
Techniques for gathering
requirements

•   Current web usage and search data
•   Stakeholder interviews
•   Focus groups
•...
Activity: Requirements

• Write a script for a stakeholder interview
  for your intranet project.
• Write a script for a ...
Communicating your needs




         www.objectivedigital.com   12
Communicating your needs


• Requirements report
• Information architecture (IA)
• Wireframes




                www.obje...
What to consider for IA


•   Primary navigation structure
•   Secondary navigation
•   Alternative access paths
•   Home ...
Techniques for developing IA


• Brainstorm (within project team)
• Workshop (with key stakeholders)
• Card sorting
  – op...
Tools for documenting IA


• MS Word or Excel
• MS Visio
• Mindmap (demonstration)




               www.objectivedigital...
Wireframe design


• IA and navigation design skeleton
• Low tech, easily edited
• Demonstrates navigation and page
  layo...
What to consider for wireframing


• Constraints – technical, CMS,
  accessibility
• Different page requirements
• Navigat...
Techniques for wireframing


• Brainstorm with key resources –
  technical, design, IA
• Document with MS PowerPoint, MS
 ...
Activity: Developing the following
intranet wireframe

• Navigation structure to four levels (9 at L1)
• Home page conten...
Validating your design




        www.objectivedigital.com   21
Validating your design

• Prototyping
  – Paper prototyping
  – HTML prototyping
• Usability testing
  – Guerilla testing
...
Typical usability test


• Brief explanation of project and process
• First impressions: user browses around
  the site an...
Activity: Scenarios

• Write 5 key scenarios to test your intranet
  development.




                  www.objectivedigi...
Summary of organisational
involvement

• Intranet governance
• Requirements - organisational strategy,
  technical platfor...
Contact

   O: Level 3, 50 York St Sydney NSW 2000

   P: 1300 858 015

   E: jbreeze@objectivedigital.com

   E: jlewis@o...
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Objective Digital Intranet Workshop

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Build a more usable intranet. User research and design.

Presentation by James Breeze and Joanna Lewis at Arkgroup conference in Sydney Nov 2007

Published in: Technology, Design
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Objective Digital Intranet Workshop

  1. 1. Engage your organisation Involving management, staff and IT in your intranet (re)development project James Breeze, Chief Experience Officer Joanna Lewis, Customer Experience Consultant www.objectivedigital.com 1
  2. 2. Program Why engage your organisation? 9.30 – 11.00 Morning tea 11.00 – 11.20 Gathering requirements 11.20 – 12.30 Lunch 12.30 – 1.30 Communicating your needs 1.30 – 3.00 Afternoon tea 3.00 – 3.20 Validating your design 3.20 – 4.00 www.objectivedigital.com 2
  3. 3. Activity: Introductions • Where are you in the process? • What are your key issues? www.objectivedigital.com 3
  4. 4. Why engage your organisation? • Executive: – Strategic direction, funding, ownership • Management: – Content owners, provide resources, lead cultural change • IT: – Providers of platform, technical support, projects methodology, ‘gatekeepers’ • Staff : – User needs www.objectivedigital.com 4
  5. 5. Intranet governance Executive ownership Strategic direction: engaging management, IT, key divisions Tactical engagement: web authors, publishers, staff representatives assist in user-research
  6. 6. Activity: Governance • What governance structure best suits your organisation? www.objectivedigital.com 6
  7. 7. Gathering Requirements www.objectivedigital.com 7
  8. 8. Basis for requirements • Context: your business, strategy, goals, ‘next big thing’, technical environment • Content: content types, volume, functionality • Users: user types, how and when they access content www.objectivedigital.com 8
  9. 9. Activity: Requirements • What are the requirements for your intranet project? www.objectivedigital.com 9
  10. 10. Techniques for gathering requirements • Current web usage and search data • Stakeholder interviews • Focus groups • Ethnographic research • Surveys www.objectivedigital.com 10
  11. 11. Activity: Requirements • Write a script for a stakeholder interview for your intranet project. • Write a script for a user focus group for your intranet project. www.objectivedigital.com 11
  12. 12. Communicating your needs www.objectivedigital.com 12
  13. 13. Communicating your needs • Requirements report • Information architecture (IA) • Wireframes www.objectivedigital.com 13
  14. 14. What to consider for IA • Primary navigation structure • Secondary navigation • Alternative access paths • Home page content • Utilities links www.objectivedigital.com 14
  15. 15. Techniques for developing IA • Brainstorm (within project team) • Workshop (with key stakeholders) • Card sorting – open – closed Tip: Use remote card sorting with optimalsort.com www.objectivedigital.com 15
  16. 16. Tools for documenting IA • MS Word or Excel • MS Visio • Mindmap (demonstration) www.objectivedigital.com 16
  17. 17. Wireframe design • IA and navigation design skeleton • Low tech, easily edited • Demonstrates navigation and page layout • Wireframe for key page types www.objectivedigital.com 17
  18. 18. What to consider for wireframing • Constraints – technical, CMS, accessibility • Different page requirements • Navigation depth and design www.objectivedigital.com 18
  19. 19. Techniques for wireframing • Brainstorm with key resources – technical, design, IA • Document with MS PowerPoint, MS Visio, Axure or other diagramming software www.objectivedigital.com 19
  20. 20. Activity: Developing the following intranet wireframe • Navigation structure to four levels (9 at L1) • Home page content: DG’s Blog, 4 news items, access to 5 key applications, 5 key forms, 1 large promotional pod • Utilities for search, staff directory, sitemap, intranet help, site feedback • Slow access in regional areas www.objectivedigital.com 20
  21. 21. Validating your design www.objectivedigital.com 21
  22. 22. Validating your design • Prototyping – Paper prototyping – HTML prototyping • Usability testing – Guerilla testing – Formal testing www.objectivedigital.com 22
  23. 23. Typical usability test • Brief explanation of project and process • First impressions: user browses around the site and gives verbal impression • Scenarios: user completes set tasks on the site • Evaluation: user completes open and closed questions evaluating the site
  24. 24. Activity: Scenarios • Write 5 key scenarios to test your intranet development. www.objectivedigital.com 24
  25. 25. Summary of organisational involvement • Intranet governance • Requirements - organisational strategy, technical platform, content, users • Information architecture – brainstorming, cardsorting • Wireframing - brainstorming • Development – usability testing
  26. 26. Contact O: Level 3, 50 York St Sydney NSW 2000 P: 1300 858 015 E: jbreeze@objectivedigital.com E: jlewis@objectivedigital.com W: www.objectivedigital.com B: www.usableworld.com.au ©2007 Objective Digital Pty Ltd www.objectivedigital.com 26
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