ArkGroup Public Sector Intranet presentation


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My last minute presentation at ArkGroup in SYDNEY, 8-10 OCTOBER 2008

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  • Last minute prep. Combined a couple of shows
  • ArkGroup Public Sector Intranet presentation

    1. 1. Engage your organisation Involving management, staff and IT in your intranet (re)development project James Breeze, Chief Experience Officer
    2. 2. Why engage your organisation? <ul><li>Executive: </li></ul><ul><ul><li>Strategic direction, funding, ownership </li></ul></ul><ul><li>Management: </li></ul><ul><ul><li>Content owners, provide resources, lead cultural change </li></ul></ul><ul><li>IT: </li></ul><ul><ul><li>Providers of platform, technical support, projects methodology, ‘gatekeepers’ </li></ul></ul><ul><li>Staff : </li></ul><ul><ul><li>User needs </li></ul></ul>
    3. 3. Gathering Requirements
    4. 4. Basis for requirements <ul><li>Context: your business, strategy, goals, ‘next big thing’, technical environment </li></ul><ul><li>Content: content types, volume, functionality </li></ul><ul><li>Users: user types, how and when they access content </li></ul>
    5. 5. Techniques for gathering requirements <ul><li>Current usage and search data </li></ul><ul><li>Focus groups </li></ul><ul><li>Ethnographic research </li></ul><ul><li>Surveys </li></ul>
    6. 6.
    7. 7.
    8. 8. Qualitative analysis <ul><li>Themes </li></ul><ul><li>Suggestions </li></ul><ul><li>Language </li></ul><ul><li>Concerns </li></ul><ul><li>Requests </li></ul><ul><li>Percentages </li></ul>
    9. 9.
    10. 10.
    11. 11. Communicating your needs
    12. 12. Communicating your needs <ul><li>Requirements report </li></ul><ul><li>Information architecture (IA) </li></ul><ul><li>Wireframes </li></ul>
    13. 13. Techniques for developing IA <ul><li>Brainstorm (within project team) </li></ul><ul><li>Workshop (with key stakeholders) </li></ul><ul><li>Card sorting </li></ul><ul><ul><li>open </li></ul></ul><ul><ul><li>closed </li></ul></ul>
    14. 14.
    15. 15.
    16. 16. Tools for documenting IA <ul><li>MS Word or Excel </li></ul><ul><li>MS Visio </li></ul><ul><li>Mindmap </li></ul>
    17. 17.
    18. 18.
    19. 19. Wireframe design <ul><li>IA and navigation design skeleton </li></ul><ul><li>Low tech, easily edited </li></ul><ul><li>Demonstrates navigation and page layout </li></ul><ul><li>Wireframe for key page types </li></ul>
    20. 20. What to consider for wireframing <ul><li>Constraints – technical, CMS, accessibility </li></ul><ul><li>Different page requirements </li></ul><ul><li>Navigation depth and design </li></ul>
    21. 21. Techniques for wireframing <ul><li>Collaboration - Brainstorm with key resources – technical, design, IA </li></ul><ul><li>Document with MS PowerPoint, MS Visio, Omnigraffle or other diagramming software </li></ul>
    22. 22. Sample wireframe
    23. 23. Validating your design
    24. 24. Validating your design <ul><li>Prototyping </li></ul><ul><ul><li>Paper prototyping </li></ul></ul><ul><ul><li>HTML prototyping </li></ul></ul><ul><li>Usability testing </li></ul><ul><ul><li>Guerilla testing </li></ul></ul><ul><ul><li>Formal testing </li></ul></ul>
    25. 25.
    26. 26. Typical usability test <ul><li>Brief explanation of project and process </li></ul><ul><li>First impressions: user browses around the site and gives verbal impression </li></ul><ul><li>Scenarios: user completes set tasks on the site </li></ul><ul><li>Evaluation: user completes open and closed questions evaluating the site </li></ul>
    27. 27. Summary of organisational involvement <ul><li>Intranet governance </li></ul><ul><li>Requirements - organisational strategy, technical platform, content, users </li></ul><ul><li>Information architecture – brainstorming, cardsorting </li></ul><ul><li>Wireframing - brainstorming </li></ul><ul><li>Development – usability testing </li></ul>
    28. 28. Contact <ul><li>O: Level 3, 50 York St Sydney NSW 2000 </li></ul><ul><li>P: 1300 858 015 </li></ul><ul><li>E: [email_address] </li></ul><ul><li>W: </li></ul><ul><li>B: </li></ul>©2008 Objective Digital Pty Ltd
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