Engage your organisation  Involving management, staff and IT in your intranet (re)development project  James Breeze, Chief...
Why engage your organisation? <ul><li>Executive:  </li></ul><ul><ul><li>Strategic direction, funding, ownership </li></ul>...
Gathering Requirements www.objectivedigital.com
Basis for requirements <ul><li>Context: your business, strategy, goals, ‘next big thing’, technical environment </li></ul>...
Techniques for gathering requirements <ul><li>Current usage and search data </li></ul><ul><li>Focus groups </li></ul><ul><...
www.objectivedigital.com
www.objectivedigital.com
Qualitative analysis <ul><li>Themes </li></ul><ul><li>Suggestions </li></ul><ul><li>Language </li></ul><ul><li>Concerns </...
wordle.net www.objectivedigital.com
www.objectivedigital.com
Communicating your needs www.objectivedigital.com
Communicating your needs <ul><li>Requirements report </li></ul><ul><li>Information architecture (IA) </li></ul><ul><li>Wir...
Techniques for developing IA <ul><li>Brainstorm (within project team) </li></ul><ul><li>Workshop (with key stakeholders) <...
www.objectivedigital.com
www.objectivedigital.com
Tools for documenting IA <ul><li>MS Word or Excel </li></ul><ul><li>MS Visio </li></ul><ul><li>Mindmap </li></ul>www.objec...
www.objectivedigital.com
www.objectivedigital.com
Wireframe design <ul><li>IA and navigation design skeleton </li></ul><ul><li>Low tech, easily edited </li></ul><ul><li>Dem...
What to consider for wireframing <ul><li>Constraints – technical, CMS, accessibility </li></ul><ul><li>Different page requ...
Techniques for wireframing <ul><li>Collaboration - Brainstorm with key resources – technical, design, IA </li></ul><ul><li...
Sample wireframe www.objectivedigital.com
Validating your design www.objectivedigital.com
Validating your design <ul><li>Prototyping </li></ul><ul><ul><li>Paper prototyping </li></ul></ul><ul><ul><li>HTML prototy...
www.objectivedigital.com
Typical usability test <ul><li>Brief explanation of project and process </li></ul><ul><li>First impressions: user browses ...
Summary of organisational involvement <ul><li>Intranet governance </li></ul><ul><li>Requirements - organisational strategy...
Contact <ul><li>O:  Level 3, 50 York St Sydney NSW 2000 </li></ul><ul><li>P:  1300 858 015 </li></ul><ul><li>E:  [email_ad...
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ArkGroup Public Sector Intranet presentation

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My last minute presentation at ArkGroup in SYDNEY, 8-10 OCTOBER 2008

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  • Last minute prep. Combined a couple of shows
  • ArkGroup Public Sector Intranet presentation

    1. 1. Engage your organisation Involving management, staff and IT in your intranet (re)development project James Breeze, Chief Experience Officer www.objectivedigital.com
    2. 2. Why engage your organisation? <ul><li>Executive: </li></ul><ul><ul><li>Strategic direction, funding, ownership </li></ul></ul><ul><li>Management: </li></ul><ul><ul><li>Content owners, provide resources, lead cultural change </li></ul></ul><ul><li>IT: </li></ul><ul><ul><li>Providers of platform, technical support, projects methodology, ‘gatekeepers’ </li></ul></ul><ul><li>Staff : </li></ul><ul><ul><li>User needs </li></ul></ul>www.objectivedigital.com
    3. 3. Gathering Requirements www.objectivedigital.com
    4. 4. Basis for requirements <ul><li>Context: your business, strategy, goals, ‘next big thing’, technical environment </li></ul><ul><li>Content: content types, volume, functionality </li></ul><ul><li>Users: user types, how and when they access content </li></ul>www.objectivedigital.com
    5. 5. Techniques for gathering requirements <ul><li>Current usage and search data </li></ul><ul><li>Focus groups </li></ul><ul><li>Ethnographic research </li></ul><ul><li>Surveys </li></ul>www.objectivedigital.com
    6. 6. www.objectivedigital.com
    7. 7. www.objectivedigital.com
    8. 8. Qualitative analysis <ul><li>Themes </li></ul><ul><li>Suggestions </li></ul><ul><li>Language </li></ul><ul><li>Concerns </li></ul><ul><li>Requests </li></ul><ul><li>Percentages </li></ul>www.objectivedigital.com
    9. 9. wordle.net www.objectivedigital.com
    10. 10. www.objectivedigital.com
    11. 11. Communicating your needs www.objectivedigital.com
    12. 12. Communicating your needs <ul><li>Requirements report </li></ul><ul><li>Information architecture (IA) </li></ul><ul><li>Wireframes </li></ul>www.objectivedigital.com
    13. 13. Techniques for developing IA <ul><li>Brainstorm (within project team) </li></ul><ul><li>Workshop (with key stakeholders) </li></ul><ul><li>Card sorting </li></ul><ul><ul><li>open </li></ul></ul><ul><ul><li>closed </li></ul></ul>www.objectivedigital.com
    14. 14. www.objectivedigital.com
    15. 15. www.objectivedigital.com
    16. 16. Tools for documenting IA <ul><li>MS Word or Excel </li></ul><ul><li>MS Visio </li></ul><ul><li>Mindmap </li></ul>www.objectivedigital.com
    17. 17. www.objectivedigital.com
    18. 18. www.objectivedigital.com
    19. 19. Wireframe design <ul><li>IA and navigation design skeleton </li></ul><ul><li>Low tech, easily edited </li></ul><ul><li>Demonstrates navigation and page layout </li></ul><ul><li>Wireframe for key page types </li></ul>www.objectivedigital.com
    20. 20. What to consider for wireframing <ul><li>Constraints – technical, CMS, accessibility </li></ul><ul><li>Different page requirements </li></ul><ul><li>Navigation depth and design </li></ul>www.objectivedigital.com
    21. 21. Techniques for wireframing <ul><li>Collaboration - Brainstorm with key resources – technical, design, IA </li></ul><ul><li>Document with MS PowerPoint, MS Visio, Omnigraffle or other diagramming software </li></ul>www.objectivedigital.com
    22. 22. Sample wireframe www.objectivedigital.com
    23. 23. Validating your design www.objectivedigital.com
    24. 24. Validating your design <ul><li>Prototyping </li></ul><ul><ul><li>Paper prototyping </li></ul></ul><ul><ul><li>HTML prototyping </li></ul></ul><ul><li>Usability testing </li></ul><ul><ul><li>Guerilla testing </li></ul></ul><ul><ul><li>Formal testing </li></ul></ul>www.objectivedigital.com
    25. 25. www.objectivedigital.com
    26. 26. Typical usability test <ul><li>Brief explanation of project and process </li></ul><ul><li>First impressions: user browses around the site and gives verbal impression </li></ul><ul><li>Scenarios: user completes set tasks on the site </li></ul><ul><li>Evaluation: user completes open and closed questions evaluating the site </li></ul>
    27. 27. Summary of organisational involvement <ul><li>Intranet governance </li></ul><ul><li>Requirements - organisational strategy, technical platform, content, users </li></ul><ul><li>Information architecture – brainstorming, cardsorting </li></ul><ul><li>Wireframing - brainstorming </li></ul><ul><li>Development – usability testing </li></ul>
    28. 28. Contact <ul><li>O: Level 3, 50 York St Sydney NSW 2000 </li></ul><ul><li>P: 1300 858 015 </li></ul><ul><li>E: [email_address] </li></ul><ul><li>W: www.objectivedigital.com </li></ul><ul><li>B: www.usableworld.com.au </li></ul>©2008 Objective Digital Pty Ltd www.objectivedigital.com

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