ArkGroup Public Sector  Intranet presentation
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ArkGroup Public Sector Intranet presentation

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My last minute presentation at ArkGroup in SYDNEY, 8-10 OCTOBER 2008

My last minute presentation at ArkGroup in SYDNEY, 8-10 OCTOBER 2008

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  • Last minute prep. Combined a couple of shows

ArkGroup Public Sector Intranet presentation Presentation Transcript

  • 1. Engage your organisation Involving management, staff and IT in your intranet (re)development project James Breeze, Chief Experience Officer www.objectivedigital.com
  • 2. Why engage your organisation?
    • Executive:
      • Strategic direction, funding, ownership
    • Management:
      • Content owners, provide resources, lead cultural change
    • IT:
      • Providers of platform, technical support, projects methodology, ‘gatekeepers’
    • Staff :
      • User needs
    www.objectivedigital.com
  • 3. Gathering Requirements www.objectivedigital.com
  • 4. Basis for requirements
    • Context: your business, strategy, goals, ‘next big thing’, technical environment
    • Content: content types, volume, functionality
    • Users: user types, how and when they access content
    www.objectivedigital.com
  • 5. Techniques for gathering requirements
    • Current usage and search data
    • Focus groups
    • Ethnographic research
    • Surveys
    www.objectivedigital.com
  • 6. www.objectivedigital.com
  • 7. www.objectivedigital.com
  • 8. Qualitative analysis
    • Themes
    • Suggestions
    • Language
    • Concerns
    • Requests
    • Percentages
    www.objectivedigital.com
  • 9. wordle.net www.objectivedigital.com
  • 10. www.objectivedigital.com
  • 11. Communicating your needs www.objectivedigital.com
  • 12. Communicating your needs
    • Requirements report
    • Information architecture (IA)
    • Wireframes
    www.objectivedigital.com
  • 13. Techniques for developing IA
    • Brainstorm (within project team)
    • Workshop (with key stakeholders)
    • Card sorting
      • open
      • closed
    www.objectivedigital.com
  • 14. www.objectivedigital.com
  • 15. www.objectivedigital.com
  • 16. Tools for documenting IA
    • MS Word or Excel
    • MS Visio
    • Mindmap
    www.objectivedigital.com
  • 17. www.objectivedigital.com
  • 18. www.objectivedigital.com
  • 19. Wireframe design
    • IA and navigation design skeleton
    • Low tech, easily edited
    • Demonstrates navigation and page layout
    • Wireframe for key page types
    www.objectivedigital.com
  • 20. What to consider for wireframing
    • Constraints – technical, CMS, accessibility
    • Different page requirements
    • Navigation depth and design
    www.objectivedigital.com
  • 21. Techniques for wireframing
    • Collaboration - Brainstorm with key resources – technical, design, IA
    • Document with MS PowerPoint, MS Visio, Omnigraffle or other diagramming software
    www.objectivedigital.com
  • 22. Sample wireframe www.objectivedigital.com
  • 23. Validating your design www.objectivedigital.com
  • 24. Validating your design
    • Prototyping
      • Paper prototyping
      • HTML prototyping
    • Usability testing
      • Guerilla testing
      • Formal testing
    www.objectivedigital.com
  • 25. www.objectivedigital.com
  • 26. Typical usability test
    • Brief explanation of project and process
    • First impressions: user browses around the site and gives verbal impression
    • Scenarios: user completes set tasks on the site
    • Evaluation: user completes open and closed questions evaluating the site
  • 27. Summary of organisational involvement
    • Intranet governance
    • Requirements - organisational strategy, technical platform, content, users
    • Information architecture – brainstorming, cardsorting
    • Wireframing - brainstorming
    • Development – usability testing
  • 28. Contact
    • O: Level 3, 50 York St Sydney NSW 2000
    • P: 1300 858 015
    • E: [email_address]
    • W: www.objectivedigital.com
    • B: www.usableworld.com.au
    ©2008 Objective Digital Pty Ltd www.objectivedigital.com