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The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
The Nuts and Bolts of Emotional Intelligence
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The Nuts and Bolts of Emotional Intelligence

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  • 1. Osama M. Ashri, LEAD Team Member @ 2011 The Center for Leadership Development at UNCC
  • 2. Objectives • Exploring the Fundamentals of EI on a High-Level basis – Broaden your awareness of the role of emotional intelligence – Learn how you can improve your EQ • Becoming an Emotionally Intelligent 49er! – Act more wisely in emotional situations – Achieve more personal, academic and professional fulfillment
  • 3. What is in a name? – A State of feeling that conveys information – Handling situations – Learning – Reasoning validly about information • EI is about being intelligent about emotions • EI is an integral part of our overall intelligence
  • 4. Using Emotions Intelligently “Emotional Intelligence is your ability to understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships” Emotional Intelligence 2.0
  • 5. Using Emotions Intelligently “EQ is one’s self-knowledge, self-awareness, social sensitivity, empathy and ability to communicate successfully. It is a sense of timing and appropriateness, and having the courage to acknowledge weaknesses and express and respect differences.” – The 8th habit, Stephen R. Covey
  • 6. The Science of EI The physical pathway for EI starts in the brain Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience. But first they travel through the limbic system, the place where emotions are experienced. EI requires effective communication between the rational and emotional centers of the brain.
  • 7. “Smart” Redefined! It is not your IQ. It is not even a number. But Emotional Intelligence may be the best predictor of success in life, a redefinition of what it means to be smart! This Time Magazine cover story introduced millions to EI!
  • 8. Recognizing Emotions
  • 9. Recognizing Emotions
  • 10. Anger Management Presentation Change Tolerance Skills EI Could you think of one? Empathy Decision Making Social Skills Increasing your EI tends to have a positive impact on your life
  • 11. The Four Pieces in the Puzzle • There are four components of to EI – Self-awareness – Self-Management Personal Competence – Social-awareness – Relationship Management Social Competence • Each component is made up of different skills
  • 12. Self-Awareness The ability to accurately perceive your emotions in the moment and understand your tendencies across situations Recommended Strategies: • Take a personality type assessment (e.g., MBTI) • Keep a journal about your emotions • Visit your values • Seek feedback
  • 13. Self-Management The ability to use your awareness of your emotions to stay flexible and direct your behavior positively. Recommended Strategies: • Beware of the snowball effect of your (-) emotions • Be flexible in adapting to changing situations • Visualize yourself succeeding • See the upside in events • Positive Affirmation “e.g., I can control my emotions everyday"
  • 14. Social-Awareness The ability to pick up on emotions in other people and understand what is really going on with them Recommended Strategies: • Watch body language • Live in the moment • Practice the art of listening • Go people watching • Catch the mood in the room • Empathize!
  • 15. Relationship Management The ability to use your awareness of your emotions and those of others to manage interactions successfully Recommended Strategies: – Enhance your natural communication style – Acknowledge the other person’s feelings – Be open and be curious – Build trust – When you care, show it!
  • 16. Traits of Emotionally Intelligent People  Manage difficult situations successfully  Express themselves clearly  Gain respect from other people  Influential  Keep cool under pressure  Say the “right” thing to get the “right” results  Successful negotiators  Positive Thinkers  Motivational
  • 17. • Take a personality type assessment (e.g., MBTI) • Beware of the snowball effect of your (-) emotions • Keep a journal about your emotions • Be flexible in adapting to changing situations • Visit your values • Visualize yourself succeeding • Seek feedback • See the upside in events • Watch body language • Enhance your communication style • Live in the moment • Acknowledge the other person’s feelings • Practice the art of listening • Catch the mood in the room • Empathize! • Be open to curious • Build Trust • When you care, show it.
  • 18. Putting it all together • Emotional intelligence is key to relating well to others and achieving your goals. • Emotional intelligence is an awareness of your actions and feelings – and how they affect those around you. • It also means that you value others, listen to their wants and needs, and are able to empathize or identify with them on many different levels.
  • 19. References & Recommended Readings

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