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Introduction To Lcam 2010

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Introduction to the services of Lighthouse Consulting

Introduction to the services of Lighthouse Consulting


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  • 1. Introduc)on  to     Opera&onal  consul&ng  can  unlock  profits  that  are  being  concealed  by   meager  opera&ng  prac&ces  and  procedures  and  overlooked   opportuni&es.  Our  consul&ng  is  focused  on    training,  produc&vity,  quality  and    maximum  profitability.  
  • 2. Phillip  W.  Duff       President and Founder Phillip  W.  Duff  has  been  involved  in  the  debt  collec&on  industry  for  over  30   years  beginning  with  a  role  with  G.C.  Services  in  the  late  70’s  as  a  debt   collector.  He  was  trained  in  Six  Sigma  while  working  for  Bombardier  Capital   in  Jacksonville,  FL,  and  is  successful  helping  organiza&ons  improve  their   accounts  receivables  processes  using  the  Six  Sigma  methodology.  Mr.  Duff   has  consulted  with  Na&onal  Creditors  as  well  as  countless  collec&on   agencies  and  na&onal  and  regional  debt  buyers.   Mr.  Duff  is  a  published  author  with  several  ebooks  available  at   www.lulu.com.  He  is  also  an  expert  witness  in  cases  involving  the  valua&on   of  debt  porRolios.   Mr.  Duff  has  also  ini&ated  programs  proven  to  drive  posi&ve  revenue   growth  as  an  agency  manager  for  major  creditors  and  na&onal  debt  buyers   as  well  as  law  firms.   Mr.  Duff  has  also  developed  a  unique  process  of  ini&a&ng  cultural  change   as  a  part  of  developing  a  revenue-­‐driven  atmosphere  in  a  variety  of   formats.  This  unique  philosophy  and  technique  are  unseen  to  date  in  the   debt  industry.   His  substan&al  experience  in  the  collec&on  industry,  Six  Sigma  core   competency  and  extensive  industry  rela&onships  can  provide  you  and  your   team  unmatched  perspec&ve  into  your  accounts  receivable  business.   By  crea&ng  Lighthouse  Consul&ng  and  Asset  Management  in  2003  Mr.  Duff   combined  his  experience,  insight,  collec&on  skills  and  extensive  network  of   credit  professionals  to  help  collec&on  partners  maximize  the  value  of  their   businesses.  
  • 3. Lighthouse  Law    Leadership  Group This  is  an  exclusive  group  of  Law  firm  collec)on  professionals  who   employ  Mr..  Duff  as  a  mentor  through  an  interac)ve  connec)on   including  live  voice,  video  and  computer  interac)on.  This  group   has  a  monthly  cyber  mee)ng  with  Mr.  Duff  as  well  as  one  on  one   weekly  interac)ve  training  and  ques)on  modules.  Members  of  this   exclusive  group  will  have  weekly  access  to  the  30  years  of   knowledge  and  contacts  of  Mr.  Duff,  all  segments  will  be  facilitated   directly  by  Mr.  Duff.     Interac&ve  one  on  one  live  access  to  Mr.  Duff  weekly   Monthly  group  mee&ngs   Industry  insights  and  Vendor  reviews   Compliance  advice   Increase  your    profits   Drive  your  revenue  growth   Results    for  today's  problems   Networking  opportuni&es   We  know  you  have  ques)ons  and  I  can  answer  them.  This  program   can  can  you  develop  mul)ple  processes  with  the  assistance  of  a   highly  respected  consultant  at  a  highly  reduced  rate.   This  program  begins  at  just  $780.00  monthly  
  • 4. Opera)onal  Assessment   For  a  business  that  is  up  and  running  in  the  collec)on  space  Lighthouse   Consul)ng  has  an  ini)al  consulta)on  that  consists  of  the  following;      Opera&onal  evalua&on  of  the  business  strategy    Assessment  of  management  skill  levels    Account  flow  review    Compliance  audit    Vendor  audit    Assessment  of  collector  skill  levels  and  effec&veness    PorRolio  and  client  evalua&on    Sugges&on  for  improvements    Vendor  sugges&ons    2  day  onsite  evalua&on    Technology  assessment  and  evalua&on    Profit  review  and  sugges&ons   This  consulta)on  will  conclude  with  a  wriRen  document  complete  with   the  assessment  of  current  opera)onal  procedures  along  with   sugges)ons  for  improvements  by  the  staff.  It  will  also  include  vendor   sugges)ons  and  further  consul)ng  services  proposal  if  needed.  The   cost  for  the  assessment  is  $4,500.00  plus  travel  expenses.    
  • 5. Opera)onal  Consul)ng   Lighthouse  Consul)ng  has  consulted  with  many  law  firms,   collec)on  agencies  and  debt  buyers  over  the  years.  Our   focus  is  on  opera)onal  effec)veness  resul)ng  in  increased   profits.     We  have  been  able  to  reduce  costs  while  increasing  liquidity   in  law  firms,  agencies  and  debt  buyer  strategies.  OUen  these   are  long  term  agreements  las)ng  6-­‐12  months  with  mul)ple   ini)a)ves  to  increase  efficiency  while  genera)ng  con)nued   increasing  revenues.   This  Consul)ng  is  meant  to  show  increases  in  revenues   propor)onally  to  the  cost  of  the  improvements.    Cost  of   services  can  be  revenue  driven  by  sharing  increases  in   revenue  over  )me  which  provides  a  success  guarantee.    
  • 6. Mentor  Program     The  Lighthouse  Mentor  program  is  designed  to  guide  the  new  investor   through  the  reef  infested  waters  and  to  shore  safely.  There  are  many   hurdles  in  entering  this  business  and  Lighthouse  Consul&ng  has   developed  the  rela&onships  and  strategies  that  will  allow  the  new   investor  to  gain  entry  to  this  guarded  industry.     The  program  will  help  a  new  debt  buyer  or  agency  owner  partner  with   the  right  vendors  and  clients,  as  well  as  set  up  strategies  that  are  scalable   and  profitable.  Assistance  in  vendor  selec&on  and  pricing  nego&a&on  as   well  as  licensing,  porRolio  evalua&on  and  acquisi&on  are  included  in  the   service.  Mr.  Duff  will  be  available  to  answer  ques&ons  as  you  build  your   business  and  he  will  make  sure  you  get  the  right  introduc&ons  at  the  next   upcoming  conference.  Mr.  Duff  will  allow  you  access  to  his  30  years  of   knowledge  and  contacts  during  the  program  period.  Most  programs  are   designed  to  last  9-­‐12  months  and  will  provide  the  business  a  vast  amount   of  intellectual  capital  in  that  period.  The  purpose  of  the  program  is  two   fold.  The  first  to  make  sure  the  business  is  opera&ng  safely,  compliantly   and  the  second  is  dealing  with  quality  partners  and  secondly  to  teach  the   business  to  be  self  sufficient  quickly.     The  cost  of  this  service  varies  based  on  the  monthly  term  and  size  of  the   organiza&on,  but  costs  start  at  $9,800.00  for  a  9  month  package  and  small   staff.    
  • 7. Staff  Development   Lighthouse  Consul&ng  has  developed  a  collector  training  program  that   has  no  compe&&on.  The  program  is  designed  to  help  the  company  trained   collector  beber  understand  the  industry  and  the  skills  needed  to  succeed.     The  program  contains  the  following  modules;      Defining  a  collector    Types  of  collec&on  accounts    Credit  Scoring    Listening  skills    Ques&ons  with  specific  answers    Confirm  and  verify      Payment  sources  and  methods    Urgency    Obtaining  Full  and  Complete  info    Nego&a&on  skills    Using  a  second  voice    Lawsuit  process     The  value  of  this  program  is  doubled  by  the  fact  it  is  facilitated  by  Mr.   Duff  who  has  a  reputa&on  for  clear  training  prac&ces.    
  • 8. Compliance  Program     With  the  legisla&ve  climate  Lighthouse  Consul&ng  has   determined  the  need  for  a  Compliance  Division.  The  program   consists  of  two  elements  the  first  is  a  compliance  audit   performed  by  Phillip  Duff  the  founder  of  Lighthouse   Consul&ng  and  Ron  S.  Canter,  Esq.  www.roncanterllc.com    a  renowned  industry  lawyer  and  compliance  expert.  The   review  will  comprise  all  elements  of  the  agency  or  law  firm   such  as  talk  offs,  messages,  review  of  all  lebers  and  wriben   documents,  policies  and  procedures  and  compliancy  training   for  all  levels  of  the  business.  The  program  will  help  you  make   sure  your  clients  do  not  create  a  compliancy  issue  for  you.   Your  collec&on  system  and  strategies  will  be  evaluated  as   well.    
  • 9. Debt  Sales     Lighthouse  Consul&ng  sells  porRolios  of  bad  debt  and   specializes  in  regional  packages  from  resellers.  We  sell  many   packages  to  small  debt  buyers  and  many  of  them  are  lawyers   who  buy  debt  as  an  investment  and  place  it  with  their  firms   for  collec&ons.     We  sell  packages  from  $10K  to  $10M  in  cost.   We  have  rela&onships  with  most  of  the  resellers  in  the   industry  and  we  can  find  the  package  you  are  looking  for.     We  have  a  large  rela&onship  base  which  allows  us  to  have  a   reseller  create  a  package  that  is  specific  to  your  needs.  Call   Mr.  Duff  for  a  personalized  debt  package  today.    
  • 10. References     Here  are  a  few  lebers  of  recommenda&on  I  have  received  in  recent  years.     I  was  introduced  to  Phillip  Duff  in  2001  when  he  was  employed  by  Bombardier  as  an  agency  manager.  He  has   displayed  an  ability  to  understand  the  collecEon  and  debt  purchase  industry  adeptly  over  these  years  and  has   been  a  pleasure  to  work  with.       He  has  the  ability  to  understand  a  collecEon  process  and  see  its  value  and  suggest  an  improved  version  of  the   process  that  can  be  more  producEve.     I  have  conducted  business  with  Phillip  and  believe  he  is  a  sound  honest  businessman.  I  would  recommend  him   as  a  valuable  addiEon  to  any  collecEon  team  as  a  consultant  or  employee.     Stuart  Wolpoff   S.Wolpoff@Independence-­‐Receivables.com     Wolpoff  and  Abramson   Phil  has  worked  closely  with  the  staff  and  managers  in  our  legal  collecEons  unit,  evaluaEng  our  current  process   and  procedures,  idenEfying  areas  of  opportunity  and  developing  a  training  program  to  help  us  increase  front-­‐ end  recoveries.  Phil  has  demonstrated  great  knowledge  as  well  as  a  pracEcal  approach  toward  the  issues  we   have  faced.   Ken  Wilson,  Esq.   Managing  partner     KCWilson@lgw.com     Lus&g,  Glaser  and  Wilson   Needham,  Mass.   Phillip  Duff  and  Lighthouse  ConsulEng  have  provided  us  a  viewpoint  on  call  center  processes  from  outside  our   organizaEon  that  has  been  extremely  valuable.  I  felt  that  our  own  internal  people,  while  very  talented,  need   some  input  from  someone  outside  the  organizaEon  with  vast  industry  experience.  Phillip  filled  that  need.  His   input  regarding  our  structure,  collector  budgets  and  how  to  build  more  enthusiasm,  training,  porNolio   management  and  management  feedback  has  been  valuable  to  or  company.     Geoff  Miller   Gmiller@ProRecoveryInc.com     President   Professional  Recovery  Consultants   May  2009  “I  met  Phil  Duff  six  years  ago  through  a  mutual  business  acquaintance.  I've  always  found  Phil  to  be   professional  in  business  and  a  knowledgeable  and  well  respected  industry  professional.  He  has  always  been   quick  to  offer  his  assistance  with  projects  and  readily  answered  when  called  upon  to  share  his  experEse.  His   counsel  and  experEse  has  always  provided  benefit  to  clients  I  have  known.”   Phil  Slater     Assistant  VP   Bank  One  
  • 11. Contact  Us     Phone  904.687.1687   Fax  904.687.0149   Phillip  W.  Duff     Phil@Oakleyduff.com   www.LighthouseConsul&ngInc.com   Visit  these  sites     www.OakleyDuff.com   www.PorRolioFinder.net