Introduc)on to Opera&onal consul&ng can unlock proﬁts that are being concealed by meager opera&ng prac&ces and procedures and overlooked opportuni&es. Our consul&ng is focused on training, produc&vity, quality and maximum proﬁtability.
Phillip W. Duﬀ President and FounderPhillip W. Duﬀ has been involved in the debt collec&on industry for over 30 years beginning with a role with G.C. Services in the late 70’s as a debt collector. He was trained in Six Sigma while working for Bombardier Capital in Jacksonville, FL, and is successful helping organiza&ons improve their accounts receivables processes using the Six Sigma methodology. Mr. Duﬀ has consulted with Na&onal Creditors as well as countless collec&on agencies and na&onal and regional debt buyers. Mr. Duﬀ is a published author with several ebooks available at www.lulu.com. He is also an expert witness in cases involving the valua&on of debt porRolios. Mr. Duﬀ has also ini&ated programs proven to drive posi&ve revenue growth as an agency manager for major creditors and na&onal debt buyers as well as law ﬁrms. Mr. Duﬀ has also developed a unique process of ini&a&ng cultural change as a part of developing a revenue-‐driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date in the debt industry. His substan&al experience in the collec&on industry, Six Sigma core competency and extensive industry rela&onships can provide you and your team unmatched perspec&ve into your accounts receivable business. By crea&ng Lighthouse Consul&ng and Asset Management in 2003 Mr. Duﬀ combined his experience, insight, collec&on skills and extensive network of credit professionals to help collec&on partners maximize the value of their businesses.
Opera)onal Assessment For a business that is up and running in the collec)on space Lighthouse Consul)ng has an ini)al consulta)on that consists of the following; Opera&onal evalua&on of the business strategy Assessment of management skill levels Account ﬂow review Compliance audit Vendor audit Assessment of collector skill levels and eﬀec&veness PorRolio and client evalua&on Sugges&on for improvements Vendor sugges&ons 2 day onsite evalua&on Technology assessment and evalua&on Proﬁt review and sugges&ons This consulta)on will conclude with a wriCen document complete with the assessment of current opera)onal procedures along with sugges)ons for improvements by the staﬀ. It will also include vendor sugges)ons and further consul)ng services proposal if needed. The cost for the assessment is $5,500.00 plus travel expenses.
Opera)onal Consul)ng Lighthouse Consul)ng has consulted with many law ﬁrms, collec)on agencies and debt buyers over the years. Our focus is on opera)onal eﬀec)veness resul)ng in increased proﬁts. We have been able to reduce costs while increasing liquidity in law ﬁrms, agencies and debt buyer strategies. OMen these are long term agreements las)ng 6-‐12 months with mul)ple ini)a)ves to increase eﬃciency while genera)ng con)nued increasing revenues. This Consul)ng is meant to show increases in revenues propor)onally to the cost of the improvements. Cost of services can be revenue driven by sharing increases in revenue over )me which provides a success guarantee.
Mentor Program The Lighthouse Mentor program is designed to guide the new investor through the reef infested waters and to shore safely. There are many hurdles in entering this business and Lighthouse Consul&ng has developed the rela&onships and strategies that will allow the new investor to gain entry to this guarded industry. The program will help a new debt buyer or agency owner partner with the right vendors and clients, as well as set up strategies that are scalable and proﬁtable. Assistance in vendor selec&on and pricing nego&a&on as well as licensing, porRolio evalua&on and acquisi&on are included in the service. Mr. Duﬀ will be available to answer ques&ons as you build your business and he will make sure you get the right introduc&ons at the next upcoming conference. Mr. Duﬀ will allow you access to his 30 years of knowledge and contacts during the program period. Most programs are designed to last 9-‐12 months and will provide the business a vast amount of intellectual capital in that period. The purpose of the program is two fold. The ﬁrst to make sure the business is opera&ng safely, compliantly and the second is dealing with quality partners and secondly to teach the business to be self suﬃcient quickly. The cost of this service varies based on the monthly term and size of the organiza&on, but costs start at $9,800.00 for a 9 month package and small staﬀ.
Staﬀ Development Lighthouse Consul&ng has developed a collector training program that has no compe&&on. The program is designed to help the company trained collector be_er understand the industry and the skills needed to succeed. The program contains the following modules; Deﬁning a collector Types of collec&on accounts Credit Scoring Listening skills Ques&ons with speciﬁc answers Conﬁrm and verify Payment sources and methods Urgency Obtaining Full and Complete info Nego&a&on skills Using a second voice Lawsuit process The value of this program is doubled by the fact it is facilitated by Mr. Duﬀ who has a reputa&on for clear training prac&ces.
Compliance Program With the legisla&ve climate Lighthouse Consul&ng has determined the need for a Compliance Division. The program consists of two elements the ﬁrst is a compliance audit performed by Phillip Duﬀ the founder of Lighthouse Consul&ng and Ron S. Canter, Esq. www.roncanterllc.com a renowned industry lawyer and compliance expert. The review will comprise all elements of the agency or law ﬁrm such as talk oﬀs, messages, review of all le_ers and wri_en documents, policies and procedures and compliancy training for all levels of the business. The program will help you make sure your clients do not create a compliancy issue for you. Your collec&on system and strategies will be evaluated as well.
Debt Sales Lighthouse Consul&ng sells porRolios of bad debt and specializes in regional packages from resellers. We sell many packages to small debt buyers and many of them are lawyers who buy debt as an investment and place it with their ﬁrms for collec&ons. We sell packages from $10K to $10M in cost. We have rela&onships with most of the resellers in the industry and we can ﬁnd the package you are looking for. We have a large rela&onship base which allows us to have a reseller create a package that is speciﬁc to your needs. Call Mr. Duﬀ for a personalized debt package today.
References Here are a few le_ers of recommenda&on I have received in recent years. I was introduced to Phillip Duﬀ in 2001 when he was employed by Bombardier as an agency manager. He has displayed an ability to understand the collecEon and debt purchase industry adeptly over these years and has been a pleasure to work with. He has the ability to understand a collecEon process and see its value and suggest an improved version of the process that can be more producEve. I have conducted business with Phillip and believe he is a sound honest businessman. I would recommend him as a valuable addiEon to any collecEon team as a consultant or employee. Stuart Wolpoﬀ S.Wolpoﬀ@Independence-‐Receivables.com Wolpoﬀ and Abramson Phil has worked closely with the staﬀ and managers in our legal collecEons unit, evaluaEng our current process and procedures, idenEfying areas of opportunity and developing a training program to help us increase front-‐ end recoveries. Phil has demonstrated great knowledge as well as a pracEcal approach toward the issues we have faced. Ken Wilson, Esq. Managing partner KCWilson@lgw.com Lus&g, Glaser and Wilson Needham, Mass. Phillip Duﬀ and Lighthouse ConsulEng have provided us a viewpoint on call center processes from outside our organizaEon that has been extremely valuable. I felt that our own internal people, while very talented, need some input from someone outside the organizaEon with vast industry experience. Phillip ﬁlled that need. His input regarding our structure, collector budgets and how to build more enthusiasm, training, porNolio management and management feedback has been valuable to or company. Geoﬀ Miller Gmiller@ProRecoveryInc.com President Professional Recovery Consultants May 2009 “I met Phil Duﬀ six years ago through a mutual business acquaintance. Ive always found Phil to be professional in business and a knowledgeable and well respected industry professional. He has always been quick to oﬀer his assistance with projects and readily answered when called upon to share his experEse. His counsel and experEse has always provided beneﬁt to clients I have known.” Phil Slater Assistant VP Bank One
Contact Us Phone 904.687.1687 Fax 904.687.0149 Phillip W. Duﬀ Phil@Oakleyduﬀ.com www.LighthouseConsul&ngInc.com Visit these sites www.OakleyDuﬀ.com www.PorRolioFinder.net