Digital policing: Transformation through technology
 

Digital policing: Transformation through technology

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At the 2013 Police Innovation days, O2 Managing Partner for Justice and Emergency Services, Steve Norris, presented his vision for the future of digital in policing.

At the 2013 Police Innovation days, O2 Managing Partner for Justice and Emergency Services, Steve Norris, presented his vision for the future of digital in policing.

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Digital policing: Transformation through technology Presentation Transcript

  • 1. Digital policing Transformation through technology Presented by: Steve Norris Managing Partner Criminal Justice and Emergency Services Practice
  • 2. Who are we? We’re part of the Telefónica family 316 million customers in September 2012 103 million customers in Europe 126,500 employees €62.356 billion total revenue in 2012 24 countries Leading provider of integrated mobile, fixed and ICT services Full network operations (21) Service reach (152)
  • 3. Today’s policing priorities Reduce costs by improving efficiency Increase public confidence Improve decision-making Increase front-line visibility Make communities safer
  • 4. Digital processes and workforce mobility Static Full mobility Analogue systems Fully digitally-enabled Back-office support staff Desk-bound with fixed lines Front-line officers Constrained by paper and station-based processes
  • 5. Integration to back-end systems eliminates re-keying Back-office operations Police wifi WAN Secure remote connectivity RFIDLAN Front-line access to station-based information Increased mobility of back-office support functions An Agile Approach More effective front- line officers
  • 6. Agile front line
  • 7. Agile front line Driven by 4G Smart devices • GPS and geolocation • Digital evidence capture • Social media Real-time video • Remote experts, eg translators • Streaming body/CCTV camera footage Connected car • M2M-enabled • Mobile wifi hubs Digital evidence • Instant upload of crime reports • Audio/video statements • Digital cataloguing – RFID tagging Multi-platform apps • Web-based • Augmented reality with PNC information • SOCO and forensics reporting •ANPR camera scan and instant search
  • 8. How does this help you?
  • 9. Reduce costs by improving efficiency Increase public confidence Increase front-line visibility Improve decision-making Priorities Presence Visibility of police officers. Alerting community to police movements via social media to reduce crime. Local integration with community via presence (pop-up policing – post office/supermarket/library). Make communities safer
  • 10. Reduce costs by improving efficiency Increase front-line visibility Make communities safer Improve decision-making Priorities Social media use A digital presence to complement the physical one. A means to quickly inform the public and receive information. Engage traditionally difficult to reach groups. Empower your officers Better-informed officers provide better service, which boosts public confidence. Digital cataloguing of cases means real-time online updates on progress. It’s about getting the right balance between police and consumer technology. Increase public confidence
  • 11. Reduce costs by improving efficiency Increase public confidence Make communities safer Improve decision-making Connected cars Wifi hubs for pop-up command centres and stations in the field Big data analytics Analyse footfall data to identify where and when to be visible Front line Paperwork completed digitally means: • Less time wasted travelling to station • Less time wasted on administrative tasks • More time fighting crime Priorities Increase front-line visibility
  • 12. Reduce costs by improving efficiency Increase public confidence Increase front-line visibility Make communities safer Front line All the information an officer needs wherever, whenever, on any device. For example: • Augmented reality app with database info display • Optimised routing for patrol vehicles Improve decision-making Priorities
  • 13. For example Using augmented reality applications to access PNC and other databases • Gives users a full understanding and visualisation of an area • 4G enables real-time access Burgled: 14/3/2012 Arson attack: 12/7/2012 Current owner: Mr A Hughes Insurance: Valid Tax: Paid Status: Normal Vandalism: 2 weeks ago Unresolved current owner: Unknown Insurance: Unknown Tax: Unknown Status: To be investigated St. Alban’s Street, SN4 XYZ Crimes in month: 1 Average income: £34k Last officer in area: R. Lister
  • 14. Reduce costs by improving efficiency Increase public confidence Increase front-line visibility Make communities safer Commanding officers Can easily track resource location and availability. What’s needed? Who’s closest? Where are our: • Standard officers • Specialist officers • Bi-/tri-linguists Front line All the information an officer needs wherever, whenever, on any device. For example: • Augmented reality app with database info display • Optimised routing for patrol vehicles Priorities Improve decision-making
  • 15. Increase public confidence Increase front-line visibility Make communities safer Improve decision-making Digitising analogue processes... Crime reports captured digitally with smart devices • Images, audio and video • Apps that upload straight to police systems • Digital trackers to tag physical evidence … to drive efficiency • No need to travel back to the station • No time wasted re-keying • Reduced chance of error in re-entry • More time spent productively Priorities Reduce costs by improving efficiency
  • 16. Improved efficiency = time saved = costs reduced
  • 17. Integration to back-end systems eliminates re-keying Back-office operations Police wifi WAN Secure remote connectivity RFIDLAN Front-line access to station-based information Increased mobility of back-office support functions An agile approach More effective front- line officers
  • 18. Agile back office
  • 19. Agile back office Access all the information you need to work anywhere, anytime. With technology for the job, not the person. Collaborative tools • Instant messenger with presence • Video conferencing and digital comms • Private cloud storage Smart devices • Managed tablets and other enterprise devices • Management dashboard applications Wifi • Station/HQ-wide wifi •Instant vehicle data upload • Not limited by fixed connectivity • Create break out and collaborative spaces Police wifi Collaborative tools Smart devices RFID Secure remote connectivity Liberate. Connect. Collaborate.
  • 20. How does this help you?
  • 21. Increase public confidence Increase front-line visibility Make communities safer Improve decision-making Improve efficiency • A better work/life balance • Increased productivity • Improved talent attraction and retention Priorities Improve efficiency • Kill the commute • Faster briefings by video conference • Conduct virtual meetings • Timely decisions that can be communicated anywhere Reduce costs • Remove the cost of fixed infrastructure • Less hardware and maintenance • Property rationalisation •Reduced travel costs Reduce costs by improving efficiency
  • 22. What we have learnt
  • 23. What we have learnt • We’ve got mobility at our heart • We’ve done it ourselves • We’ve got 2500 employees based in Slough = small/mid-size force £3.8mby using 500 fewer desks (it costs £7000 a year to provide a desk) £600,000in travel costs, 1272 days of travel time and 312 tonnes of CO2 Through agile working we’ve saved the following per year: 30%on paper £1min sick days and absenteeism We have also: • Become 64% more productive • Gone from three buildings to one • Improved talent retention
  • 24. What we have to offer
  • 25. What we have to offer Criminal Justice and Emergency Services Practice Focus sector – our team has over a decade’s experience serving the police market Accredited on 7 PSN lots: 1. Unified services 2. Mobile voice and data 3. LAN 4. Gateway 5. Conferencing 6. CCTV and physical security monitoring 7. Call/contact centre Full digital services from the back office to the front line. We have the capability and expertise to deliver.
  • 26. Technical expertise and best-in-class partners Service management SLA, support, billing Managed services Breadth and depth of capability and innovation M2M Insight & Engagement Cloud Development and platforms Comms & Collaboration Managed FMC, Unified Comms Managed Mobility Our core leading CSI Connectivity Managed LAN, wifi, DC Analytics, Driver behaviour
  • 27. We want to hear from you
  • 28. We want to hear from you We shared insight, knowledge and technology. And used this to develop three apps: SOCO and forensics reporting Augmented reality with location-based information ANPR scan and search A123 BCDA123 BCD Contact: steve.norris@telefonica.com @SteveJNorris What should be next? Visit: o2.co.uk/justice-emergency