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What’s 2014 got in store?
Our predictions for the year ahead

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O2’s 2014 technology predictions for Enterprise

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2014 – the year of workforce mobilisation, social enterprise and re-shaping the customer experience.

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O2’s 2014 technology predictions for Enterprise

  1. 1. ? What’s 2014 got in store? Our predictions for the year ahead he T of workforce mob ar ilit ye he social ente ng t rpr ti ea ise Cr y 60 86 % % increase in mobile data usage1 3-fold increase in mobile digital workforce by 20182 75 % higher customer ratings for organisations with happier employees5 37 million 25 % work hours per year could be saved with 4G3 of IT organisations are planning mobile applications4 possible increase in worker productivity thanks to social technology6 4/5 organisations plan to invest in social technology to foster collaboration and to listen to customers9 80 possible boost to the economy by 2016 thanks to mobile shopping10 85 83 % % are willing to spend more to ensure a superior customer experience11 go online before they go in store12 £12 billion od e could be lost to digital retailers by not meeting customers’ expectations13 llin g the customer e nc e eri exp Follow us: @o2businessuk visit: o2.co.uk/enterprise Source O2 UK; 2Gartner’s Top 10 Technology trends for 2014; 34G Britain; 4CEB Business Barometer January 2013; 5http://tweedweber.blogspot.co.uk/2013/09/happy-employees-happy-customers.html; The McKinsey Global Institute; 7http://www.linkedin.com/today/post/article/20130520135352-23014705-great-customer-experiences-come-from-great-employee-experiences; 8http://www. executivetravelmagazine.com/articles/why-happy-employees-determine-your-success; 9IBM; 104G Britain; 11http://www.speakersoffice.com/uploads/5%20Ways%20to%20Make%20Your%20Employees%20AND%20Customers%20Happy.pdf; 12IBM 2012 retail survey; 13O2 Research 1 6 of millennial employees said social activities make them feel loyal7 % of customer £4.5 billion Re m 79 % satisfaction and loyalty determined by the customer-employee relationship8

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