How Fast Do They Want It?

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When they want everything yesterday, how do you deliver? Learn about purchase on demand services and other ways to deliver information fast to your patrons.
Speakers:
Sheryl L. Knab, Executive Director, WNYLRC
Cyril Oberlander, SUNY Geneseo

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How Fast Do They Want It?

  1. 1. How Fast Do They Want It? November 4, 2010 NYLA, Saratoga Springs Western New York Library Resources Council Buffalo, NY
  2. 2.  Called the Resource Sharing and Delivery Task Group (Great Thinkers)  Created to explore the issues of regional resource sharing  Charged to examine delivery, Interlibrary Loan, and other resource sharing initiatives  Adhere to the “just in time, not just in case” position recommended by the Regional Advisory Committee in 2005 when developing any new regional initiatives
  3. 3.  Fact: No regional delivery system  Fact: Members use a mix of paid delivery systems within systems, UPS, Fed Ex, USPS  Fact: Breakdown in “service” happens between system types and academics Conclusion: Too large of an issue for WNYLRC and too little dollars to support it effectively at a regional level.
  4. 4.  ILL Rebate Program ◦ Intent: Provide incentives for net-lenders to continue to lend in region  Fact: Too little dollars do little to support lending costs for net-lenders  Fact: Mistaken identities – we assumed members were net-lenders when in fact they were not  Fact: Subsidy supported net-borrowers as well as net-lenders Conclusion: Program wasn’t supporting net-lending, had little impact on regional resource sharing
  5. 5.  Acknowledged the need to broaden the regional collection  Attempt to limit the need for net-lenders to borrow outside the region ◦ On average, the cost of an ILL borrowing transaction is anywhere between $16 - $19 ◦ Reduce net-lenders reliance on ILL ◦ Allow net-lenders to build their collections  Realized that there were successful case studies of PODs in the literature for single institutions but not collaboratives – new ground
  6. 6. Pilot premise  Test the feasibility of the purchase-on- demand model using Amazon.com in a consortial setting  Measure the impact on regional resource sharing by gathering statistics on items purchased and their usage history if available  Determine the scalability of the program to include other funding sources  Identify its usefulness as a coordinated collection development tool
  7. 7. Proposed outcomes  Puts materials in the hands of the patrons quicker and in some cases cheaper  Empowers patrons to participate in the development of a library’s collection  Allows items purchased be lent to the patrons under purchasing library’s policies rather than on a lending library’s policies through ILL
  8. 8. Proposed Outcomes  Allows large and small academic as well as public libraries to participate equally  Ensures a first copy of a title be purchased and available for lending in the region  Allows libraries to participate without adhering to stringent bureaucratic layers  Emphasis on “ownership” of titles, not “rental” of title  Increased odds that title will be circulated again
  9. 9. The POD Plan  WNYLRC put $20,000 on a credit line at Amazon.com  Account managed by WNYLRC staff  Seven libraries participated ◦ Buffalo & Erie County Public Library ◦ Buffalo State College ◦ Canisius College ◦ Erie Community College ◦ Niagara University ◦ Daemen College ◦ University at Buffalo
  10. 10. Purchasing Criteria  Purchases were made through Amazon.com using WNYLRC’s Corporate account  No purchases of textbooks, electronic resources, or journals.  Purchase of foreign language materials is at the discretion of the purchasing library.  Items must be made available for loan to other WNYLRC members and available to InfoPass users  There is a $50 limit per item before delivery charges (changed to $100 in January)
  11. 11. Purchasing Criteria  Each library limited to five items per week  Participants will primarily use standard shipping (many used the Amazon Prime service)  Libraries must search for an item within the region and determine its availability.  Books purchased through the program become the property of the ordering library  Books purchased through the program are delivered by Amazon either directly to the requesting library or directly to the patron depending upon a library’s policies, procedures, and preferences.
  12. 12. Additional patron services were tested:  Allowing reference librarians to purchase materials for patrons (Canisius College, Niagara University) at point of contact  Direct delivery to patron from vendor (Buffalo State College)
  13. 13. Evaluation methods  Run statistics on circulation rates (items purchased are tagged in Marc record)  Evaluate loss rates (if any)  Review impact on regional resource sharing  Review delivery services  Explore scalability to CCDA  Evaluate ordering process and local policy issues  Write article
  14. 14. Results  Project Timeframe: October 5, 2009 to May 15, 2010  $17,415 spent  455 (426) titles purchased  Shipping expenses amounted to $742 (over $25 is free shipping)  Average cost per title: $40.17 (under $50 imposed limit the average cost was $26)  Subject areas: all over – large amount of political science, small amount of fiction, some art. No identifiable trends.
  15. 15.  High repeat circulation rates of many items  No loss of items mailed directly to patron  Difficult to determine impact on regional resource sharing since statistics on ILLs to other members for these titles is hard to determine  Amazon’s statistics do not match participating libraries
  16. 16.  Too little information to know if direct delivery to patron is a good model  Similar model for e-books being explored now for academic libraries receiving CCDA (16 in our region)  Amazon policies towards tax-exempt entities archaic, questionable statistics at times, line of credit worked well but hard to negotiate  Still hoping to write that article
  17. 17. Subjects Totals Museums & Collections--A 1 Phil., Psychology & Rel.--B 61 History, Archeology, Biog--C 8 World History--D 22 U.S. History--E 8 History of Americas--F 10 Fiction 16 Geography, Anthro, Recreation--G 31 Social Sciences, Econ, Finance--H 98 Political Science--J 15 Law--K 2 Education--L 16 Music--M 8 Fine Arts--N 22 Language & Literature--P 51 Science--Q 24 Medicine--R 28 Agriculture--S 3 Tech,Hand Crafts, Home Econ--T 34 Military Science--U 2 Bibliography, Library Science--Z 2 Total 462
  18. 18. Total Items Purchased Library # Titles Purchased According to Amazon # Circs Overall Single Title With Highest Circulation # of Circulations # Titles Circulating More Than Once % Titles Circulated More than Once to # purchased Buffalo & Erie County Public Library 145 624 Sanctified and Chicken Fried the Portable Lansdale, Joe Lansdale 20 117 80.00% Buffalo State College 9 10 American Dreaming, Global Realities: Rethinking U.S. Immigration History. 2 1 11.00% Canisus College 133 161 Mary, Mother of the Redeemer : a mariology textbook / Juan Luis Bastero 5 12 9.00% Daemen College 8 12 Justice: What’s the Right Thing to Do? By Michael J. Sandel 3 3 37.50% Erie Community College 18 13 Bike Lust: Harleys, Women, and American Society by Barbara Jones 7 39.00% Niagara University 13 18 Tie: Mothers Who Kill (DVD), The Susan Smith Story (DVD), The Andrea Yates Story (DVD) 3 5 38.00% University at Buffalo 129 404 Third person : authoring and exploring vast narratives / edited by Pat Harrigan and Noah Wardrip-Fru 15 100 78.00% Totals 455 1242 245 54.00%
  19. 19.  WNYLRC ILL Services ◦ Intent: Provide ILL services for those without OCLC Resource Sharing subscriptions  Fact: WNYLRC has no collection  Fact: WNYLRC is another layer  Fact: WNYLRC added days to the process  Fact: OCLC Resource Sharing subscriptions became more affordable for small institutions Conclusion: Determine alternative for small institutions
  20. 20.  University at Buffalo lends six to one  Has no peer institution to take any of the load  Questioned its ability to continue to lend for free Solution: Allow UB to play a major role in regional ILL - WNYLRC/UB ILLiad Pilot
  21. 21.  Participants are primarily net-borrowers without unique collections or willingness to lend  Participants pay a fee to participate  UB provides ILLiad logins  Participants receive priority status
  22. 22.  7 libraries participated ◦ MOOG ◦ Unifrax ◦ Praxair Inc. ◦ Orleans/Niagara BOCES ◦ Trocaire College ◦ WNY VA Hospital  Paid $100 to participate, no referral charge
  23. 23.  595 items requested  435 items filled  334 of those filled by UB  75% total filled both by UB and OCLC  Most of those not filled were cancelled by requesting library due to lending charges
  24. 24.  Five out of seven respondents rated the program “very successful”  All seven felt that enough information had been given to fully participate  Six found navigating the system “very easy”  Five wanted to see the program continued  ALL seven resigned
  25. 25. New Member Sign-up Request Volume Participation Fee Referral Fee for requests submitted into OCLC/Docline Lending Library Charge (No charge if filled from UB or WNYLRC members’ collections) Initial Fee $200.00 $6.00/request (filled or unfilled) Lender’s fee Renewing Member Fees based on previous 12 months ILL requests 0-10 $0.00 $6.00/request (filled or unfilled) Lender’s fee 11-50 $50.00 $6.00/request (filled or unfilled) Lender’s fee 51-150 $100.00 $6.00/request (filled or unfilled) Lender’s fee 151-300 $200.00 $6.00/request (filled or unfilled) Lender’s fee 301-450 $300.00 $6.00/request (filled or unfilled) Lender’s fee 451+ $400.00 $6.00/request (filled or unfilled) Lender’s fee
  26. 26. Sheryl Knab Executive Director Western New York Library Resources Council 4455 Genesee Street Buffalo, NY 14225 sknab@wnylrc.org 716-633-0705 ext. 121

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