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How Fast Do They Want It?



When they want everything yesterday, how do you deliver? Learn about purchase on demand services and other ways to deliver information fast to your patrons....

When they want everything yesterday, how do you deliver? Learn about purchase on demand services and other ways to deliver information fast to your patrons.
Sheryl L. Knab, Executive Director, WNYLRC
Cyril Oberlander, SUNY Geneseo



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    How Fast Do They Want It? How Fast Do They Want It? Presentation Transcript

    • Just in Time: Resource Sharing in a Collaborative
      How Fast Do They Want It?
      November 4, 2010
      NYLA, Saratoga Springs
      Western New York Library Resources Council
      Buffalo, NY
    • Called the Resource Sharing and Delivery Task Group (Great Thinkers)
      Created to explore the issues of regional resource sharing
      Charged to examine delivery, Interlibrary Loan, and other resource sharing initiatives
      Adhere to the “just in time, not just in case” position recommended by the Regional Advisory Committee in 2005 when developing any new regional initiatives
      WNYLRC Task Group
    • Fact: No regional delivery system
      Fact: Members use a mix of paid delivery systems within systems, UPS, Fed Ex, USPS
      Fact: Breakdown in “service” happens between system types and academics
      Too large of an issue for WNYLRC and too little dollars to support it effectively at a regional level.
      Group Hypothesis: Delivery mechanisms too fractured
    • ILL Rebate Program
      Intent: Provide incentives for net-lenders to continue to lend in region
      Fact: Too little dollars do little to support lending costs for net-lenders
      Fact: Mistaken identities – we assumed members were net-lenders when in fact they were not
      Fact: Subsidy supported net-borrowers as well as net-lenders
      Program wasn’t supporting net-lending, had little impact on regional resource sharing
      Group Hypothesis: Existing WNYLRC Resource Sharing Activities Not Effective
    • Acknowledged the need to broaden the regional collection
      Attempt to limit the need for net-lenders to borrow outside the region
      On average, the cost of an ILL borrowing transaction is anywhere between $16 - $19
      Reduce net-lenders reliance on ILL
      Allow net-lenders to build their collections
      Realized that there were successful case studies of PODs in the literature for single institutions but not collaboratives – new ground
      Identifying the Issues
    • Pilot premise
      Test the feasibility of the purchase-on-demand model using Amazon.com in a consortial setting
      Measure the impact on regional resource sharing by gathering statistics on items purchased and their usage history if available
      Determine the scalability of the program to include other funding sources
      Identify its usefulness as a coordinated collection development tool
      WNYLRC Purchase on Demand (POD) Pilot
    • Proposed outcomes
      Puts materials in the hands of the patrons quicker and in some cases cheaper
      Empowers patrons to participate in the development of a library’s collection
      Allows items purchased be lent to the patrons under purchasing library’s policies rather than on a lending library’s policies through ILL
      WNYLRC Purchase on Demand (POD) Pilot
    • Proposed Outcomes
      Allows large and small academic as well as public libraries to participate equally
      Ensures a first copy of a title be purchased and available for lending in the region
      Allows libraries to participate without adhering to stringent bureaucratic layers
      Emphasis on “ownership” of titles, not “rental” of title
      Increased odds that title will be circulated again
      WNYLRC Purchase on Demand (POD) Pilot
    • The POD Plan
      WNYLRC put $20,000 on a credit line at Amazon.com
      Account managed by WNYLRC staff
      Seven libraries participated
      Buffalo & Erie County Public Library
      Buffalo State College
      Canisius College
      Erie Community College
      Niagara University
      Daemen College
      University at Buffalo
      WNYLRC Purchase on Demand (POD) Pilot
    • Purchasing Criteria
      Purchases were made through Amazon.com using WNYLRC’s Corporate account
      No purchases of textbooks, electronic resources, or journals.
      Purchase of foreign language materials is at the discretion of the purchasing library.
      Items must be made available for loan to other WNYLRC members and available to InfoPass users
      There is a $50 limit per item before delivery charges (changed to $100 in January)
      WNYLRC Purchase on Demand (POD) Pilot
    • Purchasing Criteria
      Each library limited to five items per week
      Participants will primarily use standard shipping (many used the Amazon Prime service)
      Libraries must search for an item within the region and determine its availability.
      Books purchased through the program become the property of the ordering library
      Books purchased through the program are delivered by Amazon either directly to the requesting library or directly to the patron depending upon a library’s policies, procedures, and preferences.
      WNYLRC Purchase on Demand (POD) Pilot
    • Additional patron services were tested:
      Allowing reference librarians to purchase materials for patrons (Canisius College, Niagara University) at point of contact
      Direct delivery to patron from vendor (Buffalo State College)
      WNYLRC Purchase on Demand (POD) Pilot
    • Evaluation methods
      Run statistics on circulation rates (items purchased are tagged in Marc record)
      Evaluate loss rates (if any)
      Review impact on regional resource sharing
      Review delivery services
      Explore scalability to CCDA
      Evaluate ordering process and local policy issues
      Write article
      Pilot WNYLRC Purchase on Demand (POD) Pilot
    • Results
      Project Timeframe: October 5, 2009 to May 15, 2010
      $17,415 spent
      455 (426) titles purchased
      Shipping expenses amounted to $742 (over $25 is free shipping)
      Average cost per title: $40.17 (under $50 imposed limit the average cost was $26)
      Subject areas: all over – large amount of political science, small amount of fiction, some art. No identifiable trends.
      Pilot WNYLRC Purchase on Demand (POD) Pilot
    • High repeat circulation rates of many items
      No loss of items mailed directly to patron
      Difficult to determine impact on regional resource sharing since statistics on ILLs to other members for these titles is hard to determine
      Amazon’s statistics do not match participating libraries
    • Too little information to know if direct delivery to patron is a good model
      Similar model for e-books being explored now for academic libraries receiving CCDA (16 in our region)
      Amazon policies towards tax-exempt entities archaic, questionable statistics at times, line of credit worked well but hard to negotiate
      Still hoping to write that article
    • General Subjects Purchased In
    • Circulation Statistics
    • WNYLRC ILL Services
      Intent: Provide ILL services for those without OCLC Resource Sharing subscriptions
      Fact: WNYLRC has no collection
      Fact: WNYLRC is another layer
      Fact: WNYLRC added days to the process
      Fact: OCLC Resource Sharing subscriptions became more affordable for small institutions
      Determine alternative for small institutions
      Hypothesis: Existing WNYLRC Resource Sharing Activities Not Effective
    • University at Buffalo lends six to one
      Has no peer institution to take any of the load
      Questioned its ability to continue to lend for free
      Solution: Allow UB to play a major role in regional ILL - WNYLRC/UB ILLiad Pilot
      Problem: One major academic research collection in region
    • Participants are primarily net-borrowers without unique collections or willingness to lend
      Participants pay a fee to participate
      UB provides ILLiad logins
      Participants receive priority status
      WNYLRC/UB ILLiad Pilot
    • 7 libraries participated
      Praxair Inc.
      Orleans/Niagara BOCES
      Trocaire College
      WNY VA Hospital
      Paid $100 to participate, no referral charge
      WNYLRC/UB ILLiad Pilot
    • 595 items requested
      435 items filled
      334 of those filled by UB
      75% total filled both by UB and OCLC
      Most of those not filled were cancelled by requesting library due to lending charges
      WNYLRC/UB ILLiad Pilot
    • Five out of seven respondents rated the program “very successful”
      All seven felt that enough information had been given to fully participate
      Six found navigating the system “very easy”
      Five wanted to see the program continued
      ALL seven resigned
      WNYLRC/UB ILLiad Pilot
    • Participant Fee 2010 – 2011 WNYLRC/UB ILLiad Program
    • Sheryl Knab
      Executive Director
      Western New York Library Resources Council
      4455 Genesee Street
      Buffalo, NY 14225
      716-633-0705 ext. 121