How Fast Do They Want It?


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When they want everything yesterday, how do you deliver? Learn about purchase on demand services and other ways to deliver information fast to your patrons.
Sheryl L. Knab, Executive Director, WNYLRC
Cyril Oberlander, SUNY Geneseo

Published in: Education
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How Fast Do They Want It?

  1. 1. How Fast Do They Want It? November 4, 2010 NYLA, Saratoga Springs Western New York Library Resources Council Buffalo, NY
  2. 2.  Called the Resource Sharing and Delivery Task Group (Great Thinkers)  Created to explore the issues of regional resource sharing  Charged to examine delivery, Interlibrary Loan, and other resource sharing initiatives  Adhere to the “just in time, not just in case” position recommended by the Regional Advisory Committee in 2005 when developing any new regional initiatives
  3. 3.  Fact: No regional delivery system  Fact: Members use a mix of paid delivery systems within systems, UPS, Fed Ex, USPS  Fact: Breakdown in “service” happens between system types and academics Conclusion: Too large of an issue for WNYLRC and too little dollars to support it effectively at a regional level.
  4. 4.  ILL Rebate Program ◦ Intent: Provide incentives for net-lenders to continue to lend in region  Fact: Too little dollars do little to support lending costs for net-lenders  Fact: Mistaken identities – we assumed members were net-lenders when in fact they were not  Fact: Subsidy supported net-borrowers as well as net-lenders Conclusion: Program wasn’t supporting net-lending, had little impact on regional resource sharing
  5. 5.  Acknowledged the need to broaden the regional collection  Attempt to limit the need for net-lenders to borrow outside the region ◦ On average, the cost of an ILL borrowing transaction is anywhere between $16 - $19 ◦ Reduce net-lenders reliance on ILL ◦ Allow net-lenders to build their collections  Realized that there were successful case studies of PODs in the literature for single institutions but not collaboratives – new ground
  6. 6. Pilot premise  Test the feasibility of the purchase-on- demand model using in a consortial setting  Measure the impact on regional resource sharing by gathering statistics on items purchased and their usage history if available  Determine the scalability of the program to include other funding sources  Identify its usefulness as a coordinated collection development tool
  7. 7. Proposed outcomes  Puts materials in the hands of the patrons quicker and in some cases cheaper  Empowers patrons to participate in the development of a library’s collection  Allows items purchased be lent to the patrons under purchasing library’s policies rather than on a lending library’s policies through ILL
  8. 8. Proposed Outcomes  Allows large and small academic as well as public libraries to participate equally  Ensures a first copy of a title be purchased and available for lending in the region  Allows libraries to participate without adhering to stringent bureaucratic layers  Emphasis on “ownership” of titles, not “rental” of title  Increased odds that title will be circulated again
  9. 9. The POD Plan  WNYLRC put $20,000 on a credit line at  Account managed by WNYLRC staff  Seven libraries participated ◦ Buffalo & Erie County Public Library ◦ Buffalo State College ◦ Canisius College ◦ Erie Community College ◦ Niagara University ◦ Daemen College ◦ University at Buffalo
  10. 10. Purchasing Criteria  Purchases were made through using WNYLRC’s Corporate account  No purchases of textbooks, electronic resources, or journals.  Purchase of foreign language materials is at the discretion of the purchasing library.  Items must be made available for loan to other WNYLRC members and available to InfoPass users  There is a $50 limit per item before delivery charges (changed to $100 in January)
  11. 11. Purchasing Criteria  Each library limited to five items per week  Participants will primarily use standard shipping (many used the Amazon Prime service)  Libraries must search for an item within the region and determine its availability.  Books purchased through the program become the property of the ordering library  Books purchased through the program are delivered by Amazon either directly to the requesting library or directly to the patron depending upon a library’s policies, procedures, and preferences.
  12. 12. Additional patron services were tested:  Allowing reference librarians to purchase materials for patrons (Canisius College, Niagara University) at point of contact  Direct delivery to patron from vendor (Buffalo State College)
  13. 13. Evaluation methods  Run statistics on circulation rates (items purchased are tagged in Marc record)  Evaluate loss rates (if any)  Review impact on regional resource sharing  Review delivery services  Explore scalability to CCDA  Evaluate ordering process and local policy issues  Write article
  14. 14. Results  Project Timeframe: October 5, 2009 to May 15, 2010  $17,415 spent  455 (426) titles purchased  Shipping expenses amounted to $742 (over $25 is free shipping)  Average cost per title: $40.17 (under $50 imposed limit the average cost was $26)  Subject areas: all over – large amount of political science, small amount of fiction, some art. No identifiable trends.
  15. 15.  High repeat circulation rates of many items  No loss of items mailed directly to patron  Difficult to determine impact on regional resource sharing since statistics on ILLs to other members for these titles is hard to determine  Amazon’s statistics do not match participating libraries
  16. 16.  Too little information to know if direct delivery to patron is a good model  Similar model for e-books being explored now for academic libraries receiving CCDA (16 in our region)  Amazon policies towards tax-exempt entities archaic, questionable statistics at times, line of credit worked well but hard to negotiate  Still hoping to write that article
  17. 17. Subjects Totals Museums & Collections--A 1 Phil., Psychology & Rel.--B 61 History, Archeology, Biog--C 8 World History--D 22 U.S. History--E 8 History of Americas--F 10 Fiction 16 Geography, Anthro, Recreation--G 31 Social Sciences, Econ, Finance--H 98 Political Science--J 15 Law--K 2 Education--L 16 Music--M 8 Fine Arts--N 22 Language & Literature--P 51 Science--Q 24 Medicine--R 28 Agriculture--S 3 Tech,Hand Crafts, Home Econ--T 34 Military Science--U 2 Bibliography, Library Science--Z 2 Total 462
  18. 18. Total Items Purchased Library # Titles Purchased According to Amazon # Circs Overall Single Title With Highest Circulation # of Circulations # Titles Circulating More Than Once % Titles Circulated More than Once to # purchased Buffalo & Erie County Public Library 145 624 Sanctified and Chicken Fried the Portable Lansdale, Joe Lansdale 20 117 80.00% Buffalo State College 9 10 American Dreaming, Global Realities: Rethinking U.S. Immigration History. 2 1 11.00% Canisus College 133 161 Mary, Mother of the Redeemer : a mariology textbook / Juan Luis Bastero 5 12 9.00% Daemen College 8 12 Justice: What’s the Right Thing to Do? By Michael J. Sandel 3 3 37.50% Erie Community College 18 13 Bike Lust: Harleys, Women, and American Society by Barbara Jones 7 39.00% Niagara University 13 18 Tie: Mothers Who Kill (DVD), The Susan Smith Story (DVD), The Andrea Yates Story (DVD) 3 5 38.00% University at Buffalo 129 404 Third person : authoring and exploring vast narratives / edited by Pat Harrigan and Noah Wardrip-Fru 15 100 78.00% Totals 455 1242 245 54.00%
  19. 19.  WNYLRC ILL Services ◦ Intent: Provide ILL services for those without OCLC Resource Sharing subscriptions  Fact: WNYLRC has no collection  Fact: WNYLRC is another layer  Fact: WNYLRC added days to the process  Fact: OCLC Resource Sharing subscriptions became more affordable for small institutions Conclusion: Determine alternative for small institutions
  20. 20.  University at Buffalo lends six to one  Has no peer institution to take any of the load  Questioned its ability to continue to lend for free Solution: Allow UB to play a major role in regional ILL - WNYLRC/UB ILLiad Pilot
  21. 21.  Participants are primarily net-borrowers without unique collections or willingness to lend  Participants pay a fee to participate  UB provides ILLiad logins  Participants receive priority status
  22. 22.  7 libraries participated ◦ MOOG ◦ Unifrax ◦ Praxair Inc. ◦ Orleans/Niagara BOCES ◦ Trocaire College ◦ WNY VA Hospital  Paid $100 to participate, no referral charge
  23. 23.  595 items requested  435 items filled  334 of those filled by UB  75% total filled both by UB and OCLC  Most of those not filled were cancelled by requesting library due to lending charges
  24. 24.  Five out of seven respondents rated the program “very successful”  All seven felt that enough information had been given to fully participate  Six found navigating the system “very easy”  Five wanted to see the program continued  ALL seven resigned
  25. 25. New Member Sign-up Request Volume Participation Fee Referral Fee for requests submitted into OCLC/Docline Lending Library Charge (No charge if filled from UB or WNYLRC members’ collections) Initial Fee $200.00 $6.00/request (filled or unfilled) Lender’s fee Renewing Member Fees based on previous 12 months ILL requests 0-10 $0.00 $6.00/request (filled or unfilled) Lender’s fee 11-50 $50.00 $6.00/request (filled or unfilled) Lender’s fee 51-150 $100.00 $6.00/request (filled or unfilled) Lender’s fee 151-300 $200.00 $6.00/request (filled or unfilled) Lender’s fee 301-450 $300.00 $6.00/request (filled or unfilled) Lender’s fee 451+ $400.00 $6.00/request (filled or unfilled) Lender’s fee
  26. 26. Sheryl Knab Executive Director Western New York Library Resources Council 4455 Genesee Street Buffalo, NY 14225 716-633-0705 ext. 121