• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Managing work groups and teams
 

Managing work groups and teams

on

  • 1,332 views

 

Statistics

Views

Total Views
1,332
Views on SlideShare
1,332
Embed Views
0

Actions

Likes
1
Downloads
27
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • PLAN OF ACTIONSuccess for our company is attributed to our leadership teams, our brand name recognition, and our global presence. Xerox will continue to live by our motto that “We only succeed as individuals when we succeed as a team”.

Managing work groups and teams Managing work groups and teams Presentation Transcript

  • Managing Work Groups and TeamsTeam 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪www.xerox.com
  • Table of Company at a Financials Groups and Group SWOT Analysis Plan of Action ReferencesContents Glance Teams Properties Table of Contents  Company at a glance  Groups and Teams  Group Properties  Managing Conflict  Company Financials  SWOT Analysis  Plan of Action Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups and Group SWOT Analysis Plan of Action References at a Glance Teams Properties At a glance  Founded 1906  Business size  136,000 employees  9,400 active partners  Location  Norwalk, Connecticut  Offices on 160 countries (Xerox.com, 2011)  Current status  121 Fortune 500 ("Fortune 500," 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Company Groups and GroupTable of Contents at a Glance Financials Teams Properties SWOT Analysis Plan of Action References Company Financials Jim Belizaire (800) 239-3763 JBelizaire@xerox.com Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Company Groups and GroupTable of Contents at a Glance Financials Teams Properties SWOT Analysis Plan of Action References Financials In Millions 2010 2009 2008 Total Revenues $ 21,633 $ 15,179 $ 17,608 Selling/General/Administrative expenses $ 4,594 $ 4,149 $ 4,534 Gross Profit $ 7,451 $ 6,025 $ 7,296 Operating Income $ 606 $ 485 $ 230 Total Costs and Expenses $ 20,818 $ 14,552 $ 17,687 Net Income $ 637 $ 516 $ 265 Net Income Growth Percentage 22.4% 94.7% -77.3% Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Company Groups and GroupTable of Contents at a Glance Financials Teams Properties SWOT Analysis Plan of Action References Net Income Percentage Growth Net Income Percentage Growth 100% 80% 60% 40% 20% Net Income 0% Percentage Growth -20% 2010 2009 2008 -40% -60% -80% -100% Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Groups and Teams Xerox Ida Yancey 954-765-8843 iyancey@xerox.com Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Groups and Teams  A “group” is defined as two or more people who interact regularly to accomplish a common purpose or goal. Formal Groups Informal Groups  A “team” is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable. Problem-Solving Virtual Teams (Griffin, 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Formal Groups Christa Carone Sophie Vandebroek Corp. Corp. Vice President Vice Chief Technology President, Chief Officer and Marketing Officer President, Xerox Innovation Group Responsible for global marketing Vandebroek has been Xerox’s strategy and initiatives that include Chief Technology Officer and the advertising, public relations, internal President of the Xerox Innovation communications, and head up Group since 2006. She is Xeroxs newly created Global responsible for overseeing Communications organization. Xerox’s research centers in She was named one of the best Europe, Asia, Canada and US as marketers of the year by BtoB well as the Palo Alto Research magazine in 2010 and 2011. Center (PARC Inc.). (Xerox.com, 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Informal Groups •Formed naturally, not by organization •Common interests and shared values of individuals. Employee Caucus Groups at Xerox: • National Black Employee Association: www.nbea.net • Hispanic Association for Professional Advancement: www.hapa.org • Asians Coming Together: www.asianscomingtogether.com • The Women’s Alliance: www.thewomensalliance.net (Xerox.com, 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Teams Problem Solving Teams Xerox was named to the Hall of Fame after achieving FIVE consecutive years of certification in the J.D. Power and Associates CTSS program (Xerox.com, 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Virtual Teams Xerox Research Centre of Canada - Xerox’s materials research center, enabling the flow of leading-edge imaging and consumable materials from Xerox Research Centre of research concepts to supplies India - The Xerox Research solutions. (Xerox.com, 2011) Centre India is Xerox’s latest global research location. Xerox Research Centre of Initiated in January 2009, the Europe - Xerox established its Xerox Research Centre Indias European research center in charter is to explore, develop France in the early 90’s – the and incubate innovative center coordinates document solutions and research, engineering and the services for our global Technology Showroom, a customer customers. (Xerox.com, 2011) showcase for Xerox research and a technology exchange forum. (Xerox.com, 2011) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Group Properties Interpersonal & Intergroup Conflict Edna Joy Taylor (800) 239-3763 Etaylor@xerox.com Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Group Properties - Roles Role(s) Norms The parts individuals play in Are acceptable standards of behavior within groups in helping the group a group that are shared by group members. (Griffin, 2011) reach its goals.(Griffin, 2011) Individuals knew what is expected to them Sharing and Helping Continuous Improvement Responsiveness to the need of customers Better Process Helping customers to “right size” their fleets Improve process Role Structure Conformity A set of defined roles and Adjusting one’s behavior to align with the interrelationships among norms of the group. (Griffin, 2011) those roles that the group Other XBS operations conformed their members define and accept. process to modeled the XBS Houston (Griffin, 2011) Division processes  Commitment to innovation & Creativity The level of understanding & Commitment to teamwork responsiveness to the need of Commitment to Customer satisfaction customers, and with the attention details that clearly make it a benchmark process for other Division. (Support-center manager – Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ Asher) www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References Group Properties - at a Glance and Teams Properties Cohesiveness Cohesiveness The degree to which group members are attracted to each other and are motivated to stay in the group. (Griffin, 2011)  Team building  Team spirit  Birthday celebration  Strong personal bonds  Weekly team meetings  Interacting  Empowerment & Team accountability (Grub, Xerox Management Operation) Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of Action References at a Glance and Teams Properties Interpersonal and Intergroup Conflict Conflict Is a disagreement among two or more individuals, or group, or organizations. (Griffin, 2011) Methods for managing conflict  To stimulate conflict for constructive ends  To control before it gets out of hand  Resolve  Xerox is proactive in establishing procedures for conflict, and because of the cohesiveness and trust among members – conflict is controlled. Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Plan of Action References at a Glance and Teams Properties Analysis SWOT Analysis & Plan of Action Karen Lue (800) 239-3763 Klue@xerox.com Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Plan of Action References at a Glance and Teams Properties Analysis 1 = MAJOR WEAKNESS 2 = MINOR WEAKNESS 3 = MINOR STRENGTH 4 = MAJOR STRENGTH Strengths (1-4) STRONG LEADERSHIP 0.2 4 0.8 RECOGNIZABLE BRAND NAME 0.15 4 0.6 GLOBAL PRESENCE 0.15 4 0.6 CUSTOMER SERVICE 0.15 4 0.6 DIVERSE PRODUCTS 0.15 4 0.6 Weaknesses FINANCIAL PERFORMANCE 0.05 2 0.1 DEPENDENCE OF THIRD PARTIES 0.05 2 0.1 ADVERTISEMENTS 0.05 1 0.05 ACQUISITIONS 0.05 2 0.1 Total: 1.00 3.55 Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Plan of Action References at a Glance and Teams Properties Analysis KEY >.6 Excellent >.15 Caution <.15 Action Needed 1 = POOR RESPONSE 2 AVERAGE RSPONSE 3 = ABOVE AVERAGE RESPONSE 4 = SUPERIOR RESPONSE Weighted Weight Rating Score OPPORTUNITIES (1 - 4) EXPANSION IN SMALL AND MIDSIZED BUSINESS MARKETS 0.15 4 0.60 ADVERTISING CAMPAIGNS 0.10 3 0.30 OFFICE EQUIPMENT SALES 0.15 4 0.60 STOCK PRICE 0.15 2 0.30 THREATS INTENSE COMPETITION 0.15 4 0.60 DECLINING DEPENDENCY ON PAPER 0.05 3 0.15 INTERNATIONAL BUSINESS RISKS 0.10 2 0.20 DOCUMENT TECHNOLOGICAL INNOVATIONS 0.15 3 0.45 Total: 1.00 3.2 External position with a value of 3.2 means that we are above average in response to external factors. Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Plan of Action References at a Glance and Teams Properties Cross Reference Matrix Results Analysis STRENGTHS WS WEAKNESSES WS IFE 1. Strong Leadership 1. Financial Performance 2. Recognizable Brand Name 2. Dependence on Third EFE 3. Global Presence Parties 4. Customer Service 3. Acquisitions 5. Diverse Products and 4. Employee Morale Services OPPORTUNITIES WS Expand in small & midsize businesses Generate equipment sales to new 1. Expansion in Small and with a concentration on the diverse businesses for increase in profits which Midsized Business Markets products & services by advertising will impact our financial performance & 2. Advertising Campaigns extensively. (O1, S5,O2) 1.05 Utilize in return increase stock (O3,W1,O4) 3. Office Equipment Sales our excellent customer service brand .91 Strategically plan & research name to increase equipment sales acquisitions for expansion so that it 4. Stock Price &therefore our stock price does not impact employee morale due (S4,S2,O3,04)2.10 to staff reductions. (W3,W4,O1) 0.75 THREATS WS Increase inventions for creating new Keep innovative technology at the 1. Intense Competition document technological innovations forefront of our plans and minimize our 2. International Business third party dependence. (T3, W2). 0.30 which will continue to produce Risks Focus on our policies and procedures efficient products which will help in 3. Document Technological the declining dependency on paper for global acquisitions which could Innovations and also help to alleviate the intense create international business risks for 4. Declining Dependency on competition. (T3, S5, t1). 1.40 our company. (W3, T2) .65 paper Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Table of Contents Company Financials Groups Group SWOT Analysis Plan of References at a Glance and Teams Properties Action PLAN OF ACTION  Success for our company is attributed to our teams, including our leadership teams, and work groups and teams. Also, our brand name recognition, and our global presence is strong. Xerox will continue to live by our motto that: “We only succeed as individuals when we succeed as a team”.  Therefore, these are the plans we see necessary to maintain and improve our strength in the global marketplace:  1. Continue to utilize our excellent customer and brand name to increase equipment sales which will eventually increase our stock price.  2. Expand in small and midsize businesses with heavy concentration on our diverse products and services with an extensive advertising program.  3. Focus on inventions for creating new document technological innovations which limit the dependency on paper and alleviate intense competition.  4. Strategically plan and research acquisitions for expansion so that it does not impact employee morale due to staff reductions.  5. Focus on our policies and procedures for global acquisitions so that our international business risks are limited. Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com
  • Company Groups GroupTable of Contents at a Glance Financials and Teams Properties SWOT Analysis Plan of Action References References  Quinn, Patti Quinn (2011). Xerox Recognizes Top Business Partners of the Year. Retrieved from http://news.xerox.com/pr/xerox/xerox-business  Fortune 500 our annual ranking of americas largest corporations. (2011, May 23). Retrieved from http://money.cnn.com/magazines/fortune/fortune500/2011/index.html  Gilbert, T. (1999). Great Teamwork Pays Off For Xerox. Journal for Quality & Participation, 22(4), 48. Retrieved  Xerox Corporation (1999-2011). Xerox: Ready for Real Business. Retrieved from http://www.realbusiness.com/  Xerox Corporation (2011). Xerox Executive Biographies. Retrieved from http://news.xerox.com/pr/xerox/bios.aspx?q=&s=orderasctitle&pg=4#ltIn dexCurrentPage2  Xerox Corporation (2011). Xerox Diversity. Retrieved from http://www.xeroxcareers.com/docs/Diversity_Brochure.pdf  Xerox Corporation (2011). Support Partnership. Retrieved from http://www.office.xerox.com/services/index.html Team 7 ▪ (800) 239-3763 ▪ info@xerox.com ▪ www.xerox.com