Today's Technologies -‐ Tomorrow's Solutions
N-‐Viro International Corporation
Company Profile
Second Quarter
2009
N-Viro International Corporation Concern has never been greater for the environment
3450 West Central Ave. as all eyes are focused on efficient, sustainable
Suite 328 conservation. N-‐Viro is committed to providing
Toledo, Ohio 43606 energy and agriculture solutions from end to end via
an array of innovative patents.
419-535-6374
Website: www.nviro.com
E-mail: tkasmoch@nviro.com
Company Profile
At N-‐Viro International our mission is to renew waste products into valuable
end products that have the capability to reduce global CO2 emissions and
provide cost effective fertilizers to regain balance to nutrient depleted
farmlands. In doing so, N-‐Viro meets the demands of a growing energy in-‐
tense world and replenishes overworked agricultural soils for increased
harvests. The Company develops, manufactures, and markets flexible proc-‐
esses that treat and recycle wastewater residuals. The corporation is the
first to offer cost effective, safe and reliable solutions for treatment and
reuse of wastewater byproducts.
N-‐Viro furnishes worldwide solutions for waste by-‐products via
the company owned synergetic technologies. The three patented technolo-‐
gies exploit natural resources without destroying the ecological balance in
Company Profile Contents
order to make the planet safer for future generations. The people who will
benefit most are our children and our grandchildren. Corporate History ...................... 2
Financial Overview ..................... 2
Our goal is to satisfy the need for less expensive green options for the Operating Efficiency ................... 3
Future Objectives ....................... 3
lishes alliances and partnerships to cater to municipalities, energy produc-‐
Technology ................................. 4
ers and the agricultural market.
Characteristics of N-‐Viro Fuel® ... 4
Benefits of N-‐Viro Fuel® ............ 4
Energy Market ............................ 5
but also to a fundamental change in the approach to servicing the cus-‐
tomer. N-‐ Corporate Outlook ...................... 5
meets an immediate need, to establishing a continuing partnership with its Second Quarter 2009 Consolidated
Statement of Operations ........... 6
customers in the effort to meet the needs of today, as well as to prepare for
Second Quarter 2009 Consolidated
the needs of the future. Balance Sheets ........................... 7
Second Quarter 2009 Consolidated
This partnership provides for ongoing support which starts at the beginning Statement of Cash Flows ........... 8
to ensure a viable and cost effective solution through the project develop-‐ N-‐Viro Fuel® Capital Costs ........ 9
.
ment, process optimization and product distribution service and support.
Corporate History
N-‐Viro International was legally established as a corporation in environmentally responsible product brand-‐ N-‐Viro Soil ®
Delaware and became a public company October, 1993. The
Secondly, the changing energy policy climate lends support to
Company generated 16 million in funds during the Initial Public
the use of biosolids as fuel to support a low carbon economy.
Offering (IPO). After the IPO, concentration on the agricultural
Energy legislation and statewide renewable obligations solidify
market generated impressive success with over two dozen
the increasing demand for energy balance, long term sustain-‐
independent licensees. Since 2006, management has switched
able co-‐combustion and the generation of income through
focus to expand its offerings to include the development and
energy recovery.
operation of company owned facilities. The original stabiliza-‐
tion patents from 1993 are still vital technologies today. Turn-‐ N-‐Viro International Corporation owns three significant pat-‐
ing waste into energy is currently the most popular and socially ented technologies to treat, recycle and turn wastewater sludge
accepted option for elimination of biosolids. The future is full of and other bio-‐organic wastes into renewable fuel. The purpose
opportunity for N-‐Viro International, armed with superior tech-‐ of this broader focus is to capitalize on N-‐
nology to solve the global need for clean energy alternatives provide full solutions to a larger market segment.
and nutrient rich soil amendments.
N-‐
First, our objective is to stop discarding valuable, renewable technology in a niche market intended for multiple users.
biosolids into crowded landfills. N-‐Viro Fuel® is the real and
sustainable economic solution to the long term sludge disposal The customer base has grown from strictly municipal treatment
problem. N-‐ to energy providers, contract operations and company owned
regional facilities.
to generate electricity without the production of sulfur dioxide, nitrous oxide, mercury and other emissions
Financial Overview
1,236,563
In 2008, company revenues shot up to $5.0 million, 2005 2,947,861
a 22.4% increase over the $4.1 million reported in 4,184,424
2007 . Much of the revenue growth resulted from
the Company purchase and expansion of the N-‐ 1,219,237
Viro Florida facility that was previously a partner-‐ 2006 2,401,105
ship. The added sales volume and price increase as 3,620,342
well as an increase in distribution of N-‐Viro Soil
705,390
and the alkaline admixtures used in the stabiliza-‐
2007 3,379,741
tion process both contributed to the boost in
4,085,131
revenues. Revenues for N-‐Viro have been fluctuat-‐
ing over the four-‐year period from 2005 to 2008. 741,484
Operating expenses have not increased proportion-‐ 2008 4,260,290
ately with the revenue increases, resulting in in-‐ 5,001,774
creased profitability for the company. Operating
expenses decreased by 13%. Included in operating Gross Profit Cost of Goods Sold Net Sales
expenses in 2007 was a non-‐cash impairment
charge for the write-‐off of patents and other intangibles of $331,000.
housand compared with $705
thousand, a 5% increase over the previous year. Gross profit margins were 15% compared with 17% for the prior year; the decline in gross profit margin re-‐
sulted from the increase in facility management fee operations, which have a lower gross profit margin than the other types of revenues. The facility manage-‐
ment operations represented 93% of revenues in 2008 compared to 76% in 2007. Operating expenses for the third and fourth quarters of 2008 were affected by
significant increases in fuel costs, which resulted in higher transportation costs. Second quarter 2009 financial results furt
improvements (See Second Quarter Financials, pages 6-‐8).
2
Operating Efficiency
Asset Management
12.00
Operating expenses decreased to $1.9 million compared with $2.2 million the 10.00
previous year, a 13% improvement. Asset Management as measured by accounts
8.00
Percentage
receivable is stable and is well below the industry average, even though N-‐Viro
has increased the turnover of accounts receivable, it is also paying accounts pay-‐ 6.00
able slower. 4.00
N-‐Viro invests heavily in fixed assets to increase capacity, while keeping inventory 2.00
levels low, a growth strategy that has increased sales 22.40% compared to the 0.00
industry average of 14%. The slight fluctuation in both turnover ratios has been 2005 2006 2007 2008
caused by the increase in sales coupled with an increase in fixed assets. Accounts Receivable
6.97 5.42 9.26 10.12
Turnover
The asset turnover ratios have improved which means the level of sales growth is Accounts Payable
3.54 2.29 3.20 4.07
more than the increase in assets. The total asset turnover has steadily increased Turnover
since 2007 traceable to improved management of receivables. The fixed asset Fixed Asset Turnover 10.95 3.89 3.14 2.81
turnover decreased in 2008 as the result of capital investments made in 2007 Total Asset Turnover 1.62 1.23 1.67 1.86
provided generous returns. Overall N-‐Viro has improved its operating efficiency
over the four year period. The demand for balance between receivable and pay-‐
ables is especially important in recessionary times as cash flow and working capi-‐
tal are essential for survival. It is clear that management does not conduct opera-‐
tions to maximize performance measures but rather on creating value. Open
dialogue with suppliers, customers and constituents creates value and allows the
BIOSOLIDS SAFE
company to improve efficiency. To achieve maximum competitiveness the com-‐ SAYS EXPERT PANEL
pany has co-‐located, enhanced communication efforts and customized product
offering in order to add value and increase revenues. The Expert Panel created by the
Virginia General Assembly has
viewed as a resource rather than a
Future Objectives Virginia Biosolids Council
January, 2009
Capability
Reduce CO2 emissions at coal-‐fired electric plants by 15% with the co-‐generation of coal and N-‐Viro Fuel® as demonstrated by the test burn data at Michigan State
University. Three of the four power plants in negotiations will use N-‐Viro Fuel® within the next 12 months and will receive carbon credits to add to the benefits of
using N-‐Viro Fuel®.
Performance-‐‑Fully Integrated (DBO)
N-‐Viro will completely design and construct a state of art facility within the project timeframe. Afterward, N-‐Viro will operate and manage the process including han-‐
dling the biosolids from end to end. The process begins with 250 tons of biosolids and 25 tons of admixtures to deliver 120 tons of N-‐Viro Fuel® daily to meet the
needs of coal fired power plants in the surrounding area. The fully integrated approach relieves the municipality from managing the biosolids disposal and contrib-‐
utes to the goal of each state to cut down on greenhouse gas emissions and to utilize renewable energy resources such as biosolids.
A non-‐conventional contracting mechanism, Design-‐Build-‐Operate (DBO) structure successfully combines the benefits of private sector business efficiency while mini-‐
mizing the cost of involvement for publically owned entities.
Proprietary Equipment Designs
N-‐Viro will design and manufacture equipment that is made of solid, advanced and cost-‐effective materials for equip-‐
ment fabrication for each facility. This equates to genuine economic savings for N-‐Viro and the end client. Through
vertical integration the Company can manufacture equipment to be site specific and project appropriate.
3
Intellectual Property
Intellectual Property (IP) is at the
heart of the business and is N-‐
asset. N-‐Viro currently holds 14
U.S. patents for a number of pas-‐
Technology
teurization and stabilization tech-‐
nologies, including the N-‐Viro Fuel®
process. The N-‐Viro Soil ® process remains a pioneering process for the treatment and recycling of municipal
wastewater solids and other bio-‐organic wastes, utilizing alkaline byproducts. To date, the N-‐Viro Soil ®
In addition, the Company main-‐ process has been used at treatment facilities in the US, the UK, Israel, Australia and Canada. All N-‐Viro
tains international patent protec-‐ -‐Viro Process mixes wastewater
tion in several countries. The com-‐ sludge or manure with an alkaline admixture. The amount of admixture differs for each parallel process.
mercial relevance of the many
patent assets secures N-‐ BioDry®, N-‐ -‐Viro Soil ® and is integral in the
source of competitive advantage. production of N-‐Viro Fuel®. The N-‐Viro Fuel® system uses a modification of the BioDry® process to pro-‐
duce N-‐Viro Fuel®. The N-‐Viro Fuel® process can recycle a portion of the fly ash that is generated and
Through patenting and selective thus reduce ash disposal costs.
licensing of IP, the Company has
exclusive rights to its key technolo-‐ N-‐Viro Fuel® is manufactured from renewable organic wastes that are usually land applied, placed in
gies in relevant markets. landfills, or incinerated. In the case of land application, greater that 95% of the carbon in the organic
waste is converted to carbon dioxide by biological decomposition in the soil. Landfilled waste organics
N-‐Viro has worked cooperatively in undergo biological decomposition and carbon is converted to carbon dioxide and methane. Few landfills
research with numerous universi-‐
recover this biogas for energy generation. Sludge incinerators burn wet sludge cake with natural gas and
ties historically, including Ohio
State, Michigan State, North Caro-‐ are net energy consumers. N-‐Viro Fuel® will be converted to carbon dioxide when burned, but with en-‐
lina, Florida, and Toledo. Recently, ergy generation as compared to the alternatives described above. Likewise, N-‐Viro Fuel® generates net
N-‐Viro has again entered into a carbon credits through the avoided burning of coal.
research effort with the University
of Toledo (UT). From securing
government grants through identi-‐
fying sustainable solutions, N-‐ Characteristics of N-‐Viro Fuel
how a research body and a real
world business make the best N-‐Viro Fuel® has characteristics that are similar to that of coal. The main differences are compara-‐
team. ble fuel value, higher ash (20-‐40 %), and lower S (~ 1 %). Heavy metal values are similar although
organic wastes are somewhat higher in metallic elements like copper and zinc, and coals are
higher in metals like arsenic and selenium.
However, energy technologies are
only useful insofar as they are N-‐Viro Fuel® is a dry, granular material with density comparable to coal. Particle size distribution
adopted and deployed by private varies with moisture content; material less than 70 % solids is uniformly granular, while material
industry. The need still exists for much above 75-‐80 % solids is more powdery. This provides the opportunity to vary the consis-‐
the government to work closely tency of the fuel to meet the handling requirements of the power plant.
with the private sector and envi-‐
ronmental regulators to develop It is also important to emphasize that N-‐Viro Fuel® is completely disinfected and permitted by
and demonstrate technologies that state and federal law to be used for a wide range of beneficial uses.
can be profitable. The important
benefit of creating real assets, such
as production facilities and intel-‐ Benefits of N-‐Viro Fuel
lectual property is the return on
Organic wastes like sewage sludge and animal manure contain a significant amount of ammonia.
stakeholders. In the N-‐Viro Fuel® process, ammonia is generated from the organic wastes under alkaline condi-‐
tions. The ammonia is entrained in the exhaust gases, and there is the potential, for facilities
located next to the power plant, to conduct gaseous ammonia to the boiler to offset ammonia
that is injected into the boiler for NOx reduction.
There is significant potential synergy between the N-‐Viro Fuel® process and coal fired power
plants. If the power plant uses limestone injection for SOx removal, the resulting fly ash can be
used as an alkaline additive in the N-‐Viro Fuel® process. The power plant can also provide a
source of energy to fuel the dryer. The N-‐Viro Fuel® process consumes ash from the power plant,
and provides ammonia for NOx removal, and renewable biomass fuel.
4
Energy Market
Renewable Energy Consumption for
Electricity Generation by Energy Sector , 2002-‐2006
Coal is the single largest primary energy input to electricity generation and al-‐
most 40% of electricity is produced from coal worldwide (IEA World Energy
Outlook, 2006). The proportion of power generated from coal is also currently
coal could more than double between 2004 and 2030.
The annual U.S. sludge management market totals approximately $7-‐8 billion
and the volume of sewage sludge is expected to rise 3-‐5% annually in the U.S. as
a result of stricter wastewater treatment requirements. There are many envi-‐
ronmental issues arising from the use of coal in power production, and of par-‐
ticular concern is the emission of the greenhouse gas CO2. Given the impor-‐
tance of coal-‐based energy to the global economy and the need to reduce emis-‐
sions, nations throughout the world are cooperating in accelerating the develop-‐
ment of clean coal technologies (CCTs). The EIAs official U.S. energy statistics
publication, Annual Energy Outlook reports that electricity from biomass will
account for a large component of the growth in renewable energy generation.
As part of this global interest in controlling greenhouse gases, N-‐Viro Fuel when
mixed with coal combustion products can reduce emissions (NOx, SOx, fine
Source: Energy Information Administration
particulates, Hg and CO2) while utilizing abundant and inexpensive coal re-‐
Annual Energy Outlook, 2007
sources for electric power generation.
Biomass is the most used non-‐fossil fuel in the world. In the United States, more than 10 gigawatts of biomass electrical genera-‐
tion capacity (about 1.4% of national usage) has been installed since the Public Utilities Regulatory Act was passed in 1978. In
more than one-‐half of all the states, generation from renewable resources including energy-‐rich wastewater residuals will in-‐
crease due to the requirements for minimum renewable generation shares.
Corporate Outlook
Renewable generation will grow from 8.5 percent in 2007 to 14.1
The recently discovered distinction of N-‐ percent in 2030. The one thing that remains constant in the coal
created an entirely new market for the Company. This one asset industry; coal will continue to be the cheapest and most abundant
has changed the company outlook and direction. Instead of licens-‐ form of energy available in the U.S. for many years to come.
ing technology, N-‐Viro plans to use a non-‐conventional contract
mechanism in the Design-‐Build-‐Operate structure, further aligning More precisely, N-‐Viro Fuel® and its beneficial calorific content will
the Company toward vertical integration and long term sustainable lower the CO2 emissions in coal plants and that technology will
revenues throughout the firm. propel the company to be one of the most preferred solutions for
reduction of greenhouse gas emissions.
The additional patents concentrate efforts on the agricultural mar-‐
kets where N-‐Viro Soil is classified as an exceptional quality Class A Currently, there are about 600 coal fired plants in the United States
(Class AA) product. Globally Class A products in search of alternatives to complete reliance on fossil fuels. The
are the safest and most accepted beneficial use coal industry has huge market potential for the firm primarily be-‐
market for biosolids and has proven to be a low cause N-‐Viro Fuel® has a net calorific value of 6,000-‐8,000 Btu/lb and
risk market. Agriculture is also a large, well-‐ is completely compatible with coal. In addition, N-‐Viro Fuel® has
established market, which is located conven-‐ demonstrated a net positive energy balance when burned with coal.
iently near most regional communities. As well, The net calorific value of a fuel is the total heat produced by burning
N-‐Viro Soil has been extensively tested and has it, minus the heat needed to evaporate the water present to create
proven itself as an effective material to blend for landfill daily cover the N-‐Viro Fuel®. The company expects N-‐Viro Fuel® to be the best
and final capping. solution that offers the greatest rate of return to all stakeholders.
There is significant potential to use biosolids and other organic
wastes beneficially for energy recovery as changing legislation direc-‐
tives require the use of renewable energy resources as part of each
states Renewable Energy Portfolio Standard (RPS). Therefore,
changing regulations within each state are acting as catalysts driving
the wastewater biosolids market. Such regulations are driving N-‐
Viro International to market biosolids disposal options other than 5
land application.
N-Viro International Corporation + Subsidiaries
Consolidated Statements of Operations Summary (10-K/Q format)
Six Months Ended June 30, 2009
2Q YTD
2009 2008 2009 2008
Revenues $ 1,392,042 $ 1,156,544 $ 2,742,655 $ 2,320,590
Cost of revenues 1,054,152 1,034,279
2,013,682 1,967,626
75.7% 89.4% 73.4% 84.8%
Gross profit 337,890 122,265 728,974 352,964
24.3% 10.6% 26.6% 15.2%
Operating expense:
SG+A 379,222 553,009 736,316 948,402
Loss (gain) on disposal of assets
(3,000) 0 (3,000) 0
Litigation settlement
0 0 0 0
376,222 553,009 733,316 948,402
Operating income (loss) (38,332) (430,744) (4,343) (595,438)
Nonoperating income (expense):
Interest + dividend income 314 809 794 1,830
Interest expense
(12,953) (17,180) (27,278) (30,625)
Gain on bad debt recovery/ a/p write
-off
14,482 0 14,482 84,158
Loss on impairment
0 0 0 0
1,843 (16,370) (12,003) 55,362
Income (loss) before income tax expense (36,489) (447,114) (16,345) (540,076)
Federal and state income tax expense - - - -
Net income (loss) $ (36,489) $ (447,114) $ (16,345) $ (540,076)
-2.6% -38.7% -0.6% -23.3%
Weighted average common shares outstanding (fully
diluted) 4,521,421 4,297,125 4,520,091 4,211,720
EPS, fully diluted ($0.008) ($0.104) ($0.004) ($0.128)
6
N-Viro International Corporation + Subsidiaries
Consolidated Balance Sheet (10-K/Q format)
at June 30, 2009
June 30, 2009 December 31, 2008
ASSETS (unaudited) (unaudited)
Current assets
Cash and cash equivalents
Unrestricted $ 26,232
$ 14,869
Restricted 139,606
138,812
Receivables:
Trade, net of allowance of $35,000 in 2009 and $50,000 in
2008 656,974 494,141
Prepaid expenses and other current assets 131,473 64,331
Inventory - stated at market (lower than cost) -
-
Total current assets 954,284 712,153
Property and Equipment 1,571,489 1,781,290
Investment in Mahoning Valley N-Viro 125 125
Intangible Assets, net 162,708 181,832
Other Assets 48,991 7,370
TOTAL ASSETS $ 2,737,597 $ 2,682,771
LIABILITIES & STOCKHOLDERS' EQUITY
Current liabilities
Current maturities of long-term debt $ 426,290
360,501
Line of credit 245,000 398,000
Accounts payable - trade 1,154,714 1,047,365
Accrued expenses + deferred revenue 190,143 193,425
Total current liabilities 2,016,146 1,999,290
Long-Term Debt, less current maturities - banks etc 954,830 1,135,364
Long-Term Debt - convertible debentures 160,000 -
Stockholders' equity
Series A Preferred stock, $.01 par value;; auth 2,000,000 shrs -
-
Common stock, $.01 par value;; authorized 15,000,000
shares;; issued 4,473,157 in 2009 and 4,468,025 in 2008 44,732 44,680
Additional paid-in capital 17,897,540 17,822,743
Retained earnings (deficit) (17,650,762) (17,634,417)
291,510 233,007
Less treasury stock, at cost, 123,500 shares 684,890 684,890
Total Stockholders Equity (393,380) (451,883)
TOTAL LIABILITIES & STOCKHOLDERS' EQUITY $ 2,737,597
$ 2,682,771
7
N-Viro International Corporation + Subsidiaries
Consolidated Statements of Cash Flows (10-K/Q format)
YTD Periods Ended June 30, 2009
2009 2008
Cash Flows Provided (Used in) Operating Activities:
Net Income (loss) (16,345) (540,076)
Deprec & amortization 236,171 212,313
Loan amortization 0 0
Loss (Gain) on Disposal 0 0
Provision for bad debt allowance 9,893 0
Issuance of stock for fees & services 871 118,632
Issuance of stock options + warrants for
fees & services 68,333 157,905
Decrease (increase) in A/R - trade (172,726) (201,551)
Decrease (increase) in Prepaid & other
assets (82,595) (59,069)
Decrease (increase) in Inventory 0 0
Increase (decrease) in A/P & accrued
liabilities 104,067 459,743
Net Cash Provided (Used) By Operating
Activities 147,669 147,897
Cash Flows From Investing Activities:
Increase (decrease) to rest. cash and cash
equivs. (793) (1,829)
Increase in Investments 0 0
Collections on notes receivable 0 0
Advances from (to) related parties - net 0 0
Expenditures for intangibles and other
assets 0 0
Sale/disposals of property and equipment 0 0
Purchases of property and equipment (7,245) (911,171)
Net Cash Provided (Used) By Investing
Activities (8,039) (913,000)
Cash Flows From Financing Activities
Net borrowings (payments) on line of
credit (153,000) (14,000)
Borrowings under long-term obligations 119,811 521,519
Principal payments on long-term obliga-
tions (234,556) (117,471)
Convertible debentures issued 133,833 0
Private placement expenditures 0 0
Stock options exercised 0 170,932
Warrants exercised 5,644 223,552
Net Cash Provided (Used) By Financing
Activities (128,267) 784,532
Net Increase (Decrease) In Cash 11,363 19,429
Cash At Beginning Of Period 14,869 62,321
Cash At End Of Period 26,232 81,749
8
N-Viro Fuel® Capital Costs
N-‐Viro International offers a permanent reuse treatment with dual routes for
biosolids disposal. N-‐Viro Fuel® coupled with BioDry® provides two independent
end removal alternatives. Based on research, reported by U.S. EPA (2006), the
Capital Cost for thermal drying of biosolids for a 24,000 wet tons facility would
be in the region of $18.5 -‐ $25 million.
The capital cost for an N-‐Viro Fuel® facility are considerably less due to the sim-‐
plistic yet rugged design of the process. The Company can capitalize a processing
facility capable of annually treating 200,000 wet tons of biosolids for approxi-‐
mately $8 million. The positive net present value of cash flows yields a gross -‐
operating revenue of 25%.
The Design-‐Build-‐Operate (DBO) structure yields more capital cost benefits.
Initially, there is a single point of contact for the contractor offering greater
potential to shorten project duration. The infusion of contractor knowledge
results in faster delivery and reduction of claims stemming from errors /
omissions in design. A close working relationship between designer and contrac-‐
tor lead to more economical designs, no time is lost on the purchase of compo-‐
nents before final design comple-‐
tion. Finally, since the project is
awarded on the basis of lower
lifecycle costs, it gives an incentive to
the DBO op-‐ erator to bring in op-‐
erational efficiencies and reduce
overall costs.
Summary
With over 18 years of experience in the biosolids industry N-‐Viro is an expert in biosolids
management. The patented process that reduces pathogen and vector attraction and
further stabilizes the end product scientifically provides value to an otherwise discarded
byproduct.
N-‐Viro is one of the few patented processes to create a useful channel for waste. Until
the development of the patented N-‐Viro Fuel® process, wastewater treatment plants had
only three options for use or disposal-‐i.e., landfill, agriculture or incineration.
Overall, N-‐Viro International has the experience, reputation and technology to provide
optimal solutions for wastewater management. In January 2009 N-‐Viro Fuel® received
endorsement from the U.S. EPA as an alternative biomass-‐derived fuel. The EPA determi-‐
nation coupled with record product distribution as well as service quality are key indica-‐
tors of N-‐
The Toledo Blade reported in a January, 2009 article that N-‐Viro International was the 3 4 5 0 W e s t C e n t r a l A v e n u e
only company in Toledo that had continued to show returns even in the economic down-‐ S u i t e # 3 2 8
T o l e d o , O h i o 4 3 6 0 6
are seven key indicators of a firms success and N-‐Viro has created value in their product P h o n e : 4 1 9 - 5 3 5 - 6 3 7 4
quality, innovation, financial results, leadership, governance, workplace satisfaction and
citizenship. The equation is simple; an increase in reputation produces an equal increase
W e b s i t e : w w w . n v i r o . c o m
in market share. Management has restored corporate standing and has demonstrated
authentic care for all associated stakeholders.
9
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