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[Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL
 

[Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL

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Over the past year, Capgemini NL and Nuxeo have worked together on several interesting content management projects, and we’ll share our experience with you in this presentation. We’ll mainly talk ...

Over the past year, Capgemini NL and Nuxeo have worked together on several interesting content management projects, and we’ll share our experience with you in this presentation. We’ll mainly talk about our projects with NFI (Netherlands Forensics) and MVB, a German business magazine for the publishing and bookselling industry.

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    [Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL [Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL Presentation Transcript

    • Capgemini and Nuxeo One year later, great things have happened Patrick Buschman Managing Consultant Nuxeo World 2013
    • A succesful 2013 in facts  Growing funnel (and PoC’s) for Nuxeo  4 Projects     Netherlands Forensics Institute (NFI) MVB Marketing- und Verlagsservice des Buchhandels GmbH Welzorg (specialized in rehabilitation-tools) UWV  Capgemini Solution – Customer Interaction Platform  Trained 10 Capgemini consultants on Nuxeo in both projects and support  >5 (big) prospects currently!  Capgemini Netherlands translated Nuxeo to Dutch (available soon) Copyright © Capgemini 2013. All Rights Reserved 2
    • NFI  Our Challenge      Getting grip on complex information needs Provide a highly dynamic platform which can adapt to customer needs Digitize the total document flow for the company’s primary process Connect legacy-systems to Nuxeo to facilitate the transition-phase Improve availability of files for Public Audits  The result     Nuxeo has been implemented and used by the first two departments Schedule for the whole institute has been set: By the end of 2013 total roll-out Integrated with all laboratory-equipment for reporting on the investigation Budget is created for further (internal) development • Customers can requests investigations online via a Hippo-portal  Capgemini Case Study • http://www.nl.capgemini.com/bronnen/nieuw-digitaal-dossier-en-klantportaal-voor-nfi-english Copyright © Capgemini 2013. All Rights Reserved 3
    • MVB Marketing- und Verlagsservice des Buchhandels GmbH  Their product VLB (Verzeichnis Lieferbarer Bücher )  is known as the largest professional bibliographical search and up-to-date trade information on the books in print. Moreover VLB is the database for price reference of German books with fixed retail prices  Large customers like Apple and Amazon.de  Total export of pricing-information 4 times per day  3 million records with extensive metadata-sets each time Copyright © Capgemini 2013. All Rights Reserved 4
    • MVB Marketing- und Verlagsservice des Buchhandels GmbH  Our Challenge  Supporting the customer on their Nuxeo Project  Managing 21Terrabytes of assets: Ebooks and Audio-books  Connecting Nuxeo-Content to VLB: the database for price reference of German Ebooks and Audiobooks with fixed retail prices  Providing QA-Checks for to determine the quality and integrity of assets  The result       Ongoing project with a team of 2 developers Customisations for high speed importing of assets Importing 26 assets (+/- 2MB per asset) per second On-the-fly QA-Checks for Assets QA-Checks can be changed and rechecked by business needs 24x7 access to 21TB of assets Copyright © Capgemini 2013. All Rights Reserved 5
    • Copyright © Capgemini 2013. All Rights Reserved 6
    • CEO’s worldwide: Good customer experience gives 20 percent more revenue Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 7
    • Key Findings of Gartner Digital Marketing Research Source: Gartner U.S. Digital Marketing Spending Survey, 2013 Copyright © Capgemini 2013. All Rights Reserved 8
    • Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 9
    • But 37% is just starting to improve customer experience Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 10
    • What is holding them back Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 11
    • Customer Interaction Platform Mobiel Web Print RSS Winkel Chat SMS Channels Workflow Content Email Social Document Search CRM Copyright © Capgemini 2013. All Rights Reserved 12
    • Customer Interaction Platform Channels Workflow Search Platform functionality: Managing customer information and profiles Multi-channel publication Content Document CRM Flexible workflow State-of-the-art documentmanagement Lots of search-possibilities Strong security-features for usage in high-secure environments Copyright © Capgemini 2013. All Rights Reserved 13
    • Architecture Copyright © Capgemini 2013. All Rights Reserved 14
    • Architecture Copyright © Capgemini 2013. All Rights Reserved 15
    • UX and Design – Homepage 1. 2. 3. 4. Apply on-the-fly Login with DigiD Search Relevant information Copyright © Capgemini 2013. All Rights Reserved 16
    • UX and Design – Requestform 1. Wizard 2. Relevant information 3. Requestform Copyright © Capgemini 2013. All Rights Reserved 17
    • Customer Interaction Platform 5 benefits 1 No technological hurdles  content in order, focus on interaction 2 With proven methodes to your goals  small steps, more effect 3 Always consistent on each channel  Your brand enforces and gains value 4 Lower time to solve, often only 1 moment of contact  Turn customer problems into satisfaction 5 Serve more customers with less employees  More revenue, less costs Copyright © Capgemini 2013. All Rights Reserved 18
    • www.capgemini.com The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved.