Capgemini and Nuxeo
One year later, great things have happened

Patrick Buschman
Managing Consultant

Nuxeo World 2013
A succesful 2013 in facts
 Growing funnel (and PoC’s) for Nuxeo
 4 Projects





Netherlands Forensics Institute (NF...
NFI
 Our Challenge






Getting grip on complex information needs
Provide a highly dynamic platform which can adapt...
MVB Marketing- und Verlagsservice des
Buchhandels GmbH
 Their product VLB (Verzeichnis Lieferbarer Bücher )
 is known as...
MVB Marketing- und Verlagsservice des
Buchhandels GmbH
 Our Challenge
 Supporting the customer on their Nuxeo Project
 ...
Copyright © Capgemini 2013. All Rights Reserved

6
CEO’s worldwide:
Good customer experience gives

20 percent
more revenue

Copyright ©
Source: Global Insights on succeedin...
Key Findings of Gartner Digital Marketing Research

Source: Gartner U.S. Digital Marketing Spending Survey, 2013

Copyrigh...
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. Al...
But

37%
is just
starting to
improve customer
experience
Copyright ©
Source: Global Insights on succeeding in the Customer...
What is holding them back

Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, Febru...
Customer Interaction Platform
Mobiel

Web
Print

RSS

Winkel

Chat

SMS

Channels
Workflow

Content

Email

Social

Docume...
Customer Interaction Platform
Channels
Workflow

Search

Platform functionality:
Managing customer
information and profil...
Architecture

Copyright © Capgemini 2013. All Rights Reserved

14
Architecture

Copyright © Capgemini 2013. All Rights Reserved

15
UX and Design – Homepage
1.
2.
3.
4.

Apply on-the-fly
Login with DigiD
Search
Relevant information

Copyright © Capgemini...
UX and Design – Requestform
1. Wizard
2. Relevant information
3. Requestform

Copyright © Capgemini 2013. All Rights Reser...
Customer Interaction Platform
5 benefits
1

No technological hurdles
 content in order, focus on interaction

2

With pro...
www.capgemini.com

The information contained in this presentation is proprietary.
© 2013 Capgemini. All rights reserved.
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[Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL

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Over the past year, Capgemini NL and Nuxeo have worked together on several interesting content management projects, and we’ll share our experience with you in this presentation. We’ll mainly talk about our projects with NFI (Netherlands Forensics) and MVB, a German business magazine for the publishing and bookselling industry.

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[Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL

  1. 1. Capgemini and Nuxeo One year later, great things have happened Patrick Buschman Managing Consultant Nuxeo World 2013
  2. 2. A succesful 2013 in facts  Growing funnel (and PoC’s) for Nuxeo  4 Projects     Netherlands Forensics Institute (NFI) MVB Marketing- und Verlagsservice des Buchhandels GmbH Welzorg (specialized in rehabilitation-tools) UWV  Capgemini Solution – Customer Interaction Platform  Trained 10 Capgemini consultants on Nuxeo in both projects and support  >5 (big) prospects currently!  Capgemini Netherlands translated Nuxeo to Dutch (available soon) Copyright © Capgemini 2013. All Rights Reserved 2
  3. 3. NFI  Our Challenge      Getting grip on complex information needs Provide a highly dynamic platform which can adapt to customer needs Digitize the total document flow for the company’s primary process Connect legacy-systems to Nuxeo to facilitate the transition-phase Improve availability of files for Public Audits  The result     Nuxeo has been implemented and used by the first two departments Schedule for the whole institute has been set: By the end of 2013 total roll-out Integrated with all laboratory-equipment for reporting on the investigation Budget is created for further (internal) development • Customers can requests investigations online via a Hippo-portal  Capgemini Case Study • http://www.nl.capgemini.com/bronnen/nieuw-digitaal-dossier-en-klantportaal-voor-nfi-english Copyright © Capgemini 2013. All Rights Reserved 3
  4. 4. MVB Marketing- und Verlagsservice des Buchhandels GmbH  Their product VLB (Verzeichnis Lieferbarer Bücher )  is known as the largest professional bibliographical search and up-to-date trade information on the books in print. Moreover VLB is the database for price reference of German books with fixed retail prices  Large customers like Apple and Amazon.de  Total export of pricing-information 4 times per day  3 million records with extensive metadata-sets each time Copyright © Capgemini 2013. All Rights Reserved 4
  5. 5. MVB Marketing- und Verlagsservice des Buchhandels GmbH  Our Challenge  Supporting the customer on their Nuxeo Project  Managing 21Terrabytes of assets: Ebooks and Audio-books  Connecting Nuxeo-Content to VLB: the database for price reference of German Ebooks and Audiobooks with fixed retail prices  Providing QA-Checks for to determine the quality and integrity of assets  The result       Ongoing project with a team of 2 developers Customisations for high speed importing of assets Importing 26 assets (+/- 2MB per asset) per second On-the-fly QA-Checks for Assets QA-Checks can be changed and rechecked by business needs 24x7 access to 21TB of assets Copyright © Capgemini 2013. All Rights Reserved 5
  6. 6. Copyright © Capgemini 2013. All Rights Reserved 6
  7. 7. CEO’s worldwide: Good customer experience gives 20 percent more revenue Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 7
  8. 8. Key Findings of Gartner Digital Marketing Research Source: Gartner U.S. Digital Marketing Spending Survey, 2013 Copyright © Capgemini 2013. All Rights Reserved 8
  9. 9. Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 9
  10. 10. But 37% is just starting to improve customer experience Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 10
  11. 11. What is holding them back Copyright © Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved 11
  12. 12. Customer Interaction Platform Mobiel Web Print RSS Winkel Chat SMS Channels Workflow Content Email Social Document Search CRM Copyright © Capgemini 2013. All Rights Reserved 12
  13. 13. Customer Interaction Platform Channels Workflow Search Platform functionality: Managing customer information and profiles Multi-channel publication Content Document CRM Flexible workflow State-of-the-art documentmanagement Lots of search-possibilities Strong security-features for usage in high-secure environments Copyright © Capgemini 2013. All Rights Reserved 13
  14. 14. Architecture Copyright © Capgemini 2013. All Rights Reserved 14
  15. 15. Architecture Copyright © Capgemini 2013. All Rights Reserved 15
  16. 16. UX and Design – Homepage 1. 2. 3. 4. Apply on-the-fly Login with DigiD Search Relevant information Copyright © Capgemini 2013. All Rights Reserved 16
  17. 17. UX and Design – Requestform 1. Wizard 2. Relevant information 3. Requestform Copyright © Capgemini 2013. All Rights Reserved 17
  18. 18. Customer Interaction Platform 5 benefits 1 No technological hurdles  content in order, focus on interaction 2 With proven methodes to your goals  small steps, more effect 3 Always consistent on each channel  Your brand enforces and gains value 4 Lower time to solve, often only 1 moment of contact  Turn customer problems into satisfaction 5 Serve more customers with less employees  More revenue, less costs Copyright © Capgemini 2013. All Rights Reserved 18
  19. 19. www.capgemini.com The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved.
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