Deliver a Successful ECM Project
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Deliver a Successful ECM Project

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Why enterprise content management projects fail… and what you can do about it

Why enterprise content management projects fail… and what you can do about it

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    Deliver a Successful ECM Project Deliver a Successful ECM Project Presentation Transcript

    • [webinar] Deliver a Successful ECM Project Why enterprise content management projects fail… and what you can do about it Thursday, April 26, 2012 #ECMSuccess With #ECMSuccess 1Tuesday, May 1, 2012
    • Agenda • Too Many Content Management Projects Fail or Underperform -> Roland Benedetti • Reality Check from a Field Expert -> Laurence Hart • Nuxeo’s Perspective: The Impact of Technology  Choice on ECM Project Success -> Brendan Coveney • Summary, with recommendations -> Brendan Coveney • Q&A #ECMSuccess 2Tuesday, May 1, 2012
    • About Nuxeo • Enterprise Content Management Software Platform for document management, collaboration, digital asset management, case management and business content management • Designed by developers for developers to build & deploy solutions that users love • State-of-the-art software engineering, highly flexible, fully modular, versatile and scalable • Open development model and open source, part of the platform contributed to the Eclipse Foundation • Providing organizations with unequaled value and quick time to market thanks to the open platform approach #ECMSuccess 3Tuesday, May 1, 2012
    • Nuxeo Marketplace YOUR CONTENT-CENTRIC APPLICATION Online marketplace for plugins, Training Services + Professional Services solutions and templates for the Platform Develop, Build, Extend, Configure, Package Social Collaboration Nuxeo Studio Collaborate, access and share with your teams Online Customization and Configuration and communities in a social manner Toolset Digital Asset Management Manage, publish collections of digital assets Nuxeo IDE (pictures, videos) and related services IDE integrating with Studio to extend the Platform Case Management Manage document-based business processes (ex: claims and invoices processing) Tech Support Different Service Level Agreements Document Management scaled for project criticality Manage structured and unstructured content and document repositories Maintenance Content Application Platform Hot Fixes and Service Packs, A packaged development framework for building automated maintenance tools content-centric applications Nuxeo Connect Subscription Nuxeo Platform Services for Dev & Ops 100% Open Source Content Management PlatformTuesday, May 1, 2012
    • In 2012, Too Many IT Projects Still Fail or Underperform! nd fai ling a ep roject il 23, 200 9- how s mor setts , A pr eport s wa n, Mass achu h Gr oup r ars s sho result delivered Bosto Standis oje cts. his ye h are 9," "T ding whic n of The New l pr 200 essfu ry cee ma umma ts suc son, chair s than the c AOS S f all projec ss suc n ith les t, "CH m Joh r le re lease d tes, nct o repor with 32% ns" says Ji t, and/or w mpletion o io u d ge t o co t- a s jus cess r and fu over b prior h Group roject suc d features h are late, e cancelled tandis in p ire hic ar The S decrease , with requ allenged w ailed which d et h f marke , on budg 4% were c and 24% on t ime up, "4 ncti ons h Gro nd fu S tandis features a used." ed er requir d and nev re delive #ECMSuccess 5Tuesday, May 1, 2012
    • In 2012, Too Many Content Management Projects Still Fail or Underperform! If IT projects are failing globally, Content Management and Information Management projects must fail even more. There are simpler software projects than Content Management... • A large, diverse group of actors and users • A landscape of user expectations, requirements, and device capabilities in constant evolution • Sometimes very intangible (and evolving) goals #ECMSuccess 6Tuesday, May 1, 2012
    • In 2012, Too Many Content Management Projects Still Fail or Underperform! Some links as takeaways • http://www.drdobbs.com/architecture-and-design/232300110?pgno=2 (Scott W Ambler - Dr Dobb’s) • http://blogs.forrester.com/mike_gualtieri/11-10-12- agile_software_is_a_cop_out_heres_whats_next (Mike Gualtieri from Forrester on Agile Software methodology) • http://standishgroup.com/newsroom/chaos_manifesto_2011.php (The Standish Group Chaos report) • http://aiim.typepad.com/aiim_blog/2010/05/8-reasons-ecm-fail.html - 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It (Jeetu Patel on http://aiim.typepad.com) and many other posts from the “8 things” series like http://aiim.typepad.com/aiim_blog/2010/02/8-ways-to-kill-your-ecm- project.html #ECMSuccess 7Tuesday, May 1, 2012
    • Success, Failure.. What are we REALLY talking about? What does #failure mean, what does #success mean, and how do you measure the success of your project? The simple answer (the Standish Group): • On Time, On Budget, On Spec! The “not so simple” indicators of project success: • Outcome of the project / business value / project stake holder satisfaction • Developer Satisfaction • User Satisfaction and User Experience #ECMSuccess 8Tuesday, May 1, 2012
    • Success, Failure.. What are we REALLY talking about? #ECMSuccess 9Tuesday, May 1, 2012
    • Technology Matters? If project success means: • On Time • On Budget • On Customer Expectations .....then success factors focus on methodology, process, organization and project management. BUT ... #ECMSuccess 10Tuesday, May 1, 2012
    • Technology Matters! If project success means all of the above, but also: • Better business efficiency and time to market, • Better control of cost, • Higher customer satisfaction, then technology is a key success factor. #ECMSuccess 11Tuesday, May 1, 2012
    • #AIIM Why ECM Projects Fail Reality Check from the Field Laurence Hart Chief Information Officer AIIMTuesday, May 1, 2012
    • About AIIM AIIM is the global community of information professionals. We provide the education, research and certification that information professionals need to manage and share information assets in an era of mobile, social, cloud and big data.  Community  Education  Research  Advocacy 65,000 Members WorldwideTuesday, May 1, 2012
    • Are They Failing?Tuesday, May 1, 2012
    • Are They Failing?  66% of Information projects fail  My average is lower  Content Management Expert ParadoxTuesday, May 1, 2012
    • Are They Failing?  66% of Information projects fail  My average is lower  Content Management Expert Paradox  Rarely the technology  People  ProcessTuesday, May 1, 2012
    • Why Do They Fail?Tuesday, May 1, 2012
    • Why Do They Fail?  Lack of…  Planning  Communication  Innovation  ExperienceTuesday, May 1, 2012
    • Why Do They Fail?  Lack of…  Planning  Communication  Innovation  Experience  Technical issues  Design  ImplementationTuesday, May 1, 2012
    • Why Do They Fail?  Lack of…  Planning  Communication  Innovation  Experience  Technical issues  Design  Implementation  Excessive scopeTuesday, May 1, 2012
    • Technology’s Role in SuccessTuesday, May 1, 2012
    • Technology’s Role in Success  Systems can solve Everything but not AnythingTuesday, May 1, 2012
    • Technology’s Role in Success  Systems can solve Everything but not Anything  Every system has perfect use caseTuesday, May 1, 2012
    • Technology’s Role in Success  Systems can solve Everything but not Anything  Every system has perfect use case  Fit matters  Technical foundation  Cloud, hybrid, on premise  Commitment  Community  PlatformTuesday, May 1, 2012
    • Technology vs. RequirementsTuesday, May 1, 2012
    • Technology vs. Requirements  Aligning is keyTuesday, May 1, 2012
    • Technology vs. Requirements  Aligning is key  Prioritize requirements  Must haves  Sliding scaleTuesday, May 1, 2012
    • Technology vs. Requirements  Aligning is key  Prioritize requirements  Must haves  Sliding scale  Right staff  Technical skills  Business understandingTuesday, May 1, 2012
    • Advice Before StartingTuesday, May 1, 2012
    • Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experienceTuesday, May 1, 2012
    • Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experience  Plan and reviseTuesday, May 1, 2012
    • Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experience  Plan and revise  Start small, finish bigTuesday, May 1, 2012
    • Remember  Fit the technology to the business needs  Plan and manage to the plan  Communicate constantly  Experience mattersTuesday, May 1, 2012
    • Technology Providers And ECM Project Success #ECMSuccess 34Tuesday, May 1, 2012
    • The Many Faces Of Content Management There is NO Enterprise Content Management Project that looks exactly like another one! http://marketing.blogs.nuxeo.com/2012/04/faces- content-management.html Corollary: There is no recipe that works for all projects in every situation. #ECMSuccess 35Tuesday, May 1, 2012
    • ... What is SUCCESS? What is FAILURE? My Take! #ECMSuccess 36Tuesday, May 1, 2012
    • User Experience? End User Project succes has a lot to do with user experience, but user experience in our case means: ECM • end user experience • developer experience • sys admin experience Development Operations #ECMSuccess 37Tuesday, May 1, 2012
    • Developing Content-centric Applications Vs. Using A Content Management Solution • Flexibility { What it takes to enable the • Scalability successful • Support for Standards development of content centric • Open Source code applications - • APIs A good • Tools developer experience • Apps • Community! #ECMSuccess 38Tuesday, May 1, 2012
    • Business Efficency? #ECMSuccess 39Tuesday, May 1, 2012
    • And That’s Also Why We Make Platforms... Time to Business effectiveness in using Market building, maintaining and using Frameworks applications enterprise AgilityLower TCO Platforms Frameworks Components Mono- lithic Business Solution Complexity #ECMSuccess 40Tuesday, May 1, 2012
    • A (real) Platform Can Help Your Project Success • Continuous Integration • Testing & QA • Proof of concept / Prototyping • Adapting to project changes • Integrations #ECMSuccess 41Tuesday, May 1, 2012
    • 6 Tips To Make Your ECM Project Succesful! Be agile Be iterative Be flexible Empower your developers Maintain control Ask for expert guidance and help And it’s all as much about technology as process! #ECMSuccess 42Tuesday, May 1, 2012
    • QUESTIONS? With #ECMSuccess 43Tuesday, May 1, 2012