Deliver a Successful ECM Project

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Why enterprise content management projects fail… and what you can do about it

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Deliver a Successful ECM Project

  1. 1. [webinar] Deliver a Successful ECM Project Why enterprise content management projects fail… and what you can do about it Thursday, April 26, 2012 #ECMSuccess With #ECMSuccess 1Tuesday, May 1, 2012
  2. 2. Agenda • Too Many Content Management Projects Fail or Underperform -> Roland Benedetti • Reality Check from a Field Expert -> Laurence Hart • Nuxeo’s Perspective: The Impact of Technology  Choice on ECM Project Success -> Brendan Coveney • Summary, with recommendations -> Brendan Coveney • Q&A #ECMSuccess 2Tuesday, May 1, 2012
  3. 3. About Nuxeo • Enterprise Content Management Software Platform for document management, collaboration, digital asset management, case management and business content management • Designed by developers for developers to build & deploy solutions that users love • State-of-the-art software engineering, highly flexible, fully modular, versatile and scalable • Open development model and open source, part of the platform contributed to the Eclipse Foundation • Providing organizations with unequaled value and quick time to market thanks to the open platform approach #ECMSuccess 3Tuesday, May 1, 2012
  4. 4. Nuxeo Marketplace YOUR CONTENT-CENTRIC APPLICATION Online marketplace for plugins, Training Services + Professional Services solutions and templates for the Platform Develop, Build, Extend, Configure, Package Social Collaboration Nuxeo Studio Collaborate, access and share with your teams Online Customization and Configuration and communities in a social manner Toolset Digital Asset Management Manage, publish collections of digital assets Nuxeo IDE (pictures, videos) and related services IDE integrating with Studio to extend the Platform Case Management Manage document-based business processes (ex: claims and invoices processing) Tech Support Different Service Level Agreements Document Management scaled for project criticality Manage structured and unstructured content and document repositories Maintenance Content Application Platform Hot Fixes and Service Packs, A packaged development framework for building automated maintenance tools content-centric applications Nuxeo Connect Subscription Nuxeo Platform Services for Dev & Ops 100% Open Source Content Management PlatformTuesday, May 1, 2012
  5. 5. In 2012, Too Many IT Projects Still Fail or Underperform! nd fai ling a ep roject il 23, 200 9- how s mor setts , A pr eport s wa n, Mass achu h Gr oup r ars s sho result delivered Bosto Standis oje cts. his ye h are 9," "T ding whic n of The New l pr 200 essfu ry cee ma umma ts suc son, chair s than the c AOS S f all projec ss suc n ith les t, "CH m Joh r le re lease d tes, nct o repor with 32% ns" says Ji t, and/or w mpletion o io u d ge t o co t- a s jus cess r and fu over b prior h Group roject suc d features h are late, e cancelled tandis in p ire hic ar The S decrease , with requ allenged w ailed which d et h f marke , on budg 4% were c and 24% on t ime up, "4 ncti ons h Gro nd fu S tandis features a used." ed er requir d and nev re delive #ECMSuccess 5Tuesday, May 1, 2012
  6. 6. In 2012, Too Many Content Management Projects Still Fail or Underperform! If IT projects are failing globally, Content Management and Information Management projects must fail even more. There are simpler software projects than Content Management... • A large, diverse group of actors and users • A landscape of user expectations, requirements, and device capabilities in constant evolution • Sometimes very intangible (and evolving) goals #ECMSuccess 6Tuesday, May 1, 2012
  7. 7. In 2012, Too Many Content Management Projects Still Fail or Underperform! Some links as takeaways • http://www.drdobbs.com/architecture-and-design/232300110?pgno=2 (Scott W Ambler - Dr Dobb’s) • http://blogs.forrester.com/mike_gualtieri/11-10-12- agile_software_is_a_cop_out_heres_whats_next (Mike Gualtieri from Forrester on Agile Software methodology) • http://standishgroup.com/newsroom/chaos_manifesto_2011.php (The Standish Group Chaos report) • http://aiim.typepad.com/aiim_blog/2010/05/8-reasons-ecm-fail.html - 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It (Jeetu Patel on http://aiim.typepad.com) and many other posts from the “8 things” series like http://aiim.typepad.com/aiim_blog/2010/02/8-ways-to-kill-your-ecm- project.html #ECMSuccess 7Tuesday, May 1, 2012
  8. 8. Success, Failure.. What are we REALLY talking about? What does #failure mean, what does #success mean, and how do you measure the success of your project? The simple answer (the Standish Group): • On Time, On Budget, On Spec! The “not so simple” indicators of project success: • Outcome of the project / business value / project stake holder satisfaction • Developer Satisfaction • User Satisfaction and User Experience #ECMSuccess 8Tuesday, May 1, 2012
  9. 9. Success, Failure.. What are we REALLY talking about? #ECMSuccess 9Tuesday, May 1, 2012
  10. 10. Technology Matters? If project success means: • On Time • On Budget • On Customer Expectations .....then success factors focus on methodology, process, organization and project management. BUT ... #ECMSuccess 10Tuesday, May 1, 2012
  11. 11. Technology Matters! If project success means all of the above, but also: • Better business efficiency and time to market, • Better control of cost, • Higher customer satisfaction, then technology is a key success factor. #ECMSuccess 11Tuesday, May 1, 2012
  12. 12. #AIIM Why ECM Projects Fail Reality Check from the Field Laurence Hart Chief Information Officer AIIMTuesday, May 1, 2012
  13. 13. About AIIM AIIM is the global community of information professionals. We provide the education, research and certification that information professionals need to manage and share information assets in an era of mobile, social, cloud and big data.  Community  Education  Research  Advocacy 65,000 Members WorldwideTuesday, May 1, 2012
  14. 14. Are They Failing?Tuesday, May 1, 2012
  15. 15. Are They Failing?  66% of Information projects fail  My average is lower  Content Management Expert ParadoxTuesday, May 1, 2012
  16. 16. Are They Failing?  66% of Information projects fail  My average is lower  Content Management Expert Paradox  Rarely the technology  People  ProcessTuesday, May 1, 2012
  17. 17. Why Do They Fail?Tuesday, May 1, 2012
  18. 18. Why Do They Fail?  Lack of…  Planning  Communication  Innovation  ExperienceTuesday, May 1, 2012
  19. 19. Why Do They Fail?  Lack of…  Planning  Communication  Innovation  Experience  Technical issues  Design  ImplementationTuesday, May 1, 2012
  20. 20. Why Do They Fail?  Lack of…  Planning  Communication  Innovation  Experience  Technical issues  Design  Implementation  Excessive scopeTuesday, May 1, 2012
  21. 21. Technology’s Role in SuccessTuesday, May 1, 2012
  22. 22. Technology’s Role in Success  Systems can solve Everything but not AnythingTuesday, May 1, 2012
  23. 23. Technology’s Role in Success  Systems can solve Everything but not Anything  Every system has perfect use caseTuesday, May 1, 2012
  24. 24. Technology’s Role in Success  Systems can solve Everything but not Anything  Every system has perfect use case  Fit matters  Technical foundation  Cloud, hybrid, on premise  Commitment  Community  PlatformTuesday, May 1, 2012
  25. 25. Technology vs. RequirementsTuesday, May 1, 2012
  26. 26. Technology vs. Requirements  Aligning is keyTuesday, May 1, 2012
  27. 27. Technology vs. Requirements  Aligning is key  Prioritize requirements  Must haves  Sliding scaleTuesday, May 1, 2012
  28. 28. Technology vs. Requirements  Aligning is key  Prioritize requirements  Must haves  Sliding scale  Right staff  Technical skills  Business understandingTuesday, May 1, 2012
  29. 29. Advice Before StartingTuesday, May 1, 2012
  30. 30. Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experienceTuesday, May 1, 2012
  31. 31. Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experience  Plan and reviseTuesday, May 1, 2012
  32. 32. Advice Before Starting  Get Help  Foundation of success  Two vendor approach  One project is not enough experience  Plan and revise  Start small, finish bigTuesday, May 1, 2012
  33. 33. Remember  Fit the technology to the business needs  Plan and manage to the plan  Communicate constantly  Experience mattersTuesday, May 1, 2012
  34. 34. Technology Providers And ECM Project Success #ECMSuccess 34Tuesday, May 1, 2012
  35. 35. The Many Faces Of Content Management There is NO Enterprise Content Management Project that looks exactly like another one! http://marketing.blogs.nuxeo.com/2012/04/faces- content-management.html Corollary: There is no recipe that works for all projects in every situation. #ECMSuccess 35Tuesday, May 1, 2012
  36. 36. ... What is SUCCESS? What is FAILURE? My Take! #ECMSuccess 36Tuesday, May 1, 2012
  37. 37. User Experience? End User Project succes has a lot to do with user experience, but user experience in our case means: ECM • end user experience • developer experience • sys admin experience Development Operations #ECMSuccess 37Tuesday, May 1, 2012
  38. 38. Developing Content-centric Applications Vs. Using A Content Management Solution • Flexibility { What it takes to enable the • Scalability successful • Support for Standards development of content centric • Open Source code applications - • APIs A good • Tools developer experience • Apps • Community! #ECMSuccess 38Tuesday, May 1, 2012
  39. 39. Business Efficency? #ECMSuccess 39Tuesday, May 1, 2012
  40. 40. And That’s Also Why We Make Platforms... Time to Business effectiveness in using Market building, maintaining and using Frameworks applications enterprise AgilityLower TCO Platforms Frameworks Components Mono- lithic Business Solution Complexity #ECMSuccess 40Tuesday, May 1, 2012
  41. 41. A (real) Platform Can Help Your Project Success • Continuous Integration • Testing & QA • Proof of concept / Prototyping • Adapting to project changes • Integrations #ECMSuccess 41Tuesday, May 1, 2012
  42. 42. 6 Tips To Make Your ECM Project Succesful! Be agile Be iterative Be flexible Empower your developers Maintain control Ask for expert guidance and help And it’s all as much about technology as process! #ECMSuccess 42Tuesday, May 1, 2012
  43. 43. QUESTIONS? With #ECMSuccess 43Tuesday, May 1, 2012

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