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Case Management
Thursday April 22, 2014
What is Case Management?
2
What is a case ?
3
Information that aids in the resolution of an issue
Where do cases come from ?
4
• Mail
• Fax
• Data Entry
• Twitter and other Social Collab Networks
• Other Systems
What is case management?
5
A “case” is any project, transaction, service or response
that is “opened” and “closed” over a ...
What is case management?
6
Creating, ingesting, routing, collaborating on,
maintaining and managing cases and their
associ...
What is case management?
7
Getting the right information to the right people at
the right time so they can make the right ...
CONTENT
USERS
PROCESSES
API
Nuxeo
8
Nuxeo Platform
9
Content Repository: Access Control, Rich Content
Model, Audit, Query, File Storage
Nuxeo Platform
10
Business Logic
Content Repository: Access Control, Rich Content
Model, Audit, Query, File Storage
Data
P...
Demo Time
11
Nuxeo Platform
12
Business Logic
Content Repository: Access Control, Rich Content
Model, Audit, Query, File Storage
Data
P...
Customers who build on Nuxeo Platform
13
FICO
14
• Content Application Platform
for multiple FICO products
• FICO Cloud and Private Cloud
• Case-oriented applicati...
• Body Level One
• Body Level Two
• Body Level Three
• Body Level Four
• Body Level Five
Electronic Arts
15
• Digital asse...
• Body Level One
• Body Level Two
• Body Level Three
• Body Level Four
• Body Level Five
Jeppesen / Boeing
16
• Deployed o...
discover on nuxeo.com
try at nuxeo.com/downloads
discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
code on github.com/nuxeo
discover on nuxeo.com
try at nuxeo.com/downloads
learn with doc.nuxeo.com
ask at answers.nuxeo.com
code on github.com/nuxe...
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[Webinar] Case Management with the Nuxeo Platform

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Every case management application is different, just like every organization that routes a case through a particular process has different requirements. Routing a mortgage application in a financial services company is very different from routing an insurance claim or routing product proposals in a highly regulated environment.
With the Nuxeo Platform, you can build the case management application that adapts to your business context in a fraction of the time it would take to develop a solution on your own. You can get a working prototype running in days or weeks, by using Nuxeo Studio to define your business content models, permission sets, and workflows.
Join us for this webinar where Thibaud will show you how Nuxeo Studio can help you build a powerful case-centric application that addresses your unique requirements.

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Transcript of "[Webinar] Case Management with the Nuxeo Platform"

  1. 1. Case Management Thursday April 22, 2014
  2. 2. What is Case Management? 2
  3. 3. What is a case ? 3 Information that aids in the resolution of an issue
  4. 4. Where do cases come from ? 4 • Mail • Fax • Data Entry • Twitter and other Social Collab Networks • Other Systems
  5. 5. What is case management? 5 A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. ! It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages. ! !http://www.aiim.org/What-is-Case-Management
  6. 6. What is case management? 6 Creating, ingesting, routing, collaborating on, maintaining and managing cases and their associated processes
  7. 7. What is case management? 7 Getting the right information to the right people at the right time so they can make the right decision
  8. 8. CONTENT USERS PROCESSES API Nuxeo 8
  9. 9. Nuxeo Platform 9 Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage
  10. 10. Nuxeo Platform 10 Business Logic Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage Data Presentation Conversion Kit Workflow Engine Authentication & Identity Management Extensible Back Office Optional add-ons, extensions, integrations, and feature sets (20+) REST API CMIS Client SDKs: Java JavaScript Python iOS Android WebDAV Nuxeo Drive (multi- device file sync)
  11. 11. Demo Time 11
  12. 12. Nuxeo Platform 12 Business Logic Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage Data Presentation Conversion Kit Workflow Engine Authentication & Identity Management Extensible Back Office Optional add-ons, extensions, integrations, and feature sets (20+) REST API CMIS Client SDKs: Java JavaScript Python iOS Android WebDAV Nuxeo Drive (multi- device file sync)
  13. 13. Customers who build on Nuxeo Platform 13
  14. 14. FICO 14 • Content Application Platform for multiple FICO products • FICO Cloud and Private Cloud • Case-oriented applications to fight credit card fraud • Link fraud detection system with people (fraud suspect -> fraud case) • Integrated with FICO products • Tools Platform - Modeling Repository
  15. 15. • Body Level One • Body Level Two • Body Level Three • Body Level Four • Body Level Five Electronic Arts 15 • Digital asset = game build • Contains audio, images, video and metadata • Control and track access to pre-releases • Fingerprinting on builds • Mission critical access control, distributed on 23 sites globally
  16. 16. • Body Level One • Body Level Two • Body Level Three • Body Level Four • Body Level Five Jeppesen / Boeing 16 • Deployed on Boeing Cloud Platform • Next generation flight bags for aircraft pilots • Store, manage and prepare content to be distributed to pilots • Enable fast content update anywhere • Delivering content to 200,000+ iPads all over the world!
  17. 17. discover on nuxeo.com try at nuxeo.com/downloads
  18. 18. discover on nuxeo.com try at nuxeo.com/downloads learn with doc.nuxeo.com
  19. 19. discover on nuxeo.com try at nuxeo.com/downloads learn with doc.nuxeo.com ask at answers.nuxeo.com
  20. 20. discover on nuxeo.com try at nuxeo.com/downloads learn with doc.nuxeo.com ask at answers.nuxeo.com code on github.com/nuxeo
  21. 21. discover on nuxeo.com try at nuxeo.com/downloads learn with doc.nuxeo.com ask at answers.nuxeo.com code on github.com/nuxeo Thank You!
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