Critical thinking & communication skills rev5.24.10

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Leadership skills 101 - critical thinking and its importance to effective management; clarifying and confirming

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  • Each group of six will pull 2 cards to use during group discussions; communication feedback scenarios will be given to use in conjunction (interpersonal communication booklet) – Sandy & Laura; Terry & Pat; Lee & Mgr.
  • Critical thinking & communication skills rev5.24.10

    1. 1. Leadership 101<br />Modules One and Two<br />Critical Thinking & Communication Skills<br />
    2. 2. Learning Objectives<br />Define critical thinking and effective communication skills<br />Integrate skills into everyday decision-making and workplace interactions<br />Be able to distinguish between fact and opinion<br />Exhibit excellent interpersonal communication ability<br />
    3. 3. 1.2 Types of Thinking<br /><ul><li> Analyzing
    4. 4. Evaluating
    5. 5. Reasoning</li></ul>New<br />Ideas<br />Critical<br />Thinking<br />Creative<br />Thinking<br />Problem Solving<br />Decision Making<br />Right<br />Left<br />
    6. 6. What is Critical Thinking???<br />WARNING: THIS MAN IS NOT THINKING CRITICALLY!!<br />Source: http://profmulder.home.att.net/introwhatis.htm<br />
    7. 7. Activity: “Don’t Be A Lame Brain”<br />
    8. 8. Critical Thinking – QUICK Overview<br />
    9. 9. Good ThinkingSkills Are…<br />CLEAR……….....rather than........UNCLEAR<br />ACCURATE…....rather than…….INACCURATE<br />PRECISE……....rather than…….VAGUE<br />RELEVANT…….rather than…….IRRELEVANT<br />CONSISTENT….rather than……INCONSISTENT<br />LOGICAL……….rather than……ILLOGICAL<br />COMPLETE……rather than……INCOMPLETE<br />FAIR…………….rather than…....BIASED<br />
    10. 10. Ask questions…be willing to wonder<br />Define the problem<br />Examine the evidence<br />Analyze assumptions and biases<br />Avoid emotional reasoning<br />Don’t oversimplify<br />Consider the interpretations<br />Embrace uncertainty<br />I am probably<br />the greatest<br />thinker since Socrates!<br />
    11. 11. Case Study: Evaluating Facts<br />
    12. 12. Let’s take a break…10 Minutes<br />
    13. 13. Communication Skills<br />Definition: Communication skills is the set of skills that enables a person to convey information so that it is received and understood. <br />
    14. 14. Communication Notes<br />Be aware of all three parts of the messages you send:<br />• Words<br />• Tone<br />• Body Language<br />
    15. 15. Clarifying and Confirming<br />Clarify : You are seeking information to help you understand what the speaker is saying and/or why he or she is saying it.<br />
    16. 16. Clarifying and Confirming<br />Confirm : You are stating your understanding of what someone is saying and why <br /> he or she is saying it.<br /> Note: Your confirmation is only successful when the other person agrees that you’ve understood them.<br />
    17. 17. Activity: Do you see what I see?<br /> Group Work & Individual Participation<br />
    18. 18. Workplace Communication<br />
    19. 19. Next Class…People & Resource Management <br />June 28-29, 2010<br />
    20. 20. RESOURCES<br />Atwood, Christee. “Manager Skills Training” ASTD Press, VA 2008. <br />Bartholomew, R.E and Radford, B. “Hoaxes, Myths and Manias: Why We Need Critical Thinking.” Prometheus Books, NY 2003.<br />Decker, Bert. “Communication Skills for Leaders: Delivering a Clear Message” 3rd edition. Thomson Course Technology, MA 2006.<br />Gurchiek, Kathy. “Motivating Innovation” pp.31-35. HR Magazine, February 2009.<br />“Critical Thinking Skills: Success in 20 Minutes a Day.” Learning Express, NY 2010.<br />www.criticalthinking.com; www.youtube.com; www.bnet.com; www.astd.org; www.shrm.org<br />

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