Each group of six will pull 2 cards to use during group discussions; communication feedback scenarios will be given to use in conjunction (interpersonal communication booklet) – Sandy & Laura; Terry & Pat; Lee & Mgr.
Leadership 101 Modules One and Two Critical Thinking & Communication Skills
Learning Objectives Define critical thinking and effective communication skills Integrate skills into everyday decision-making and workplace interactions Be able to distinguish between fact and opinion Exhibit excellent interpersonal communication ability
Ask questions…be willing to wonder Define the problem Examine the evidence Analyze assumptions and biases Avoid emotional reasoning Don’t oversimplify Consider the interpretations Embrace uncertainty I am probably the greatest thinker since Socrates!
Communication Skills Definition: Communication skills is the set of skills that enables a person to convey information so that it is received and understood.
Communication Notes Be aware of all three parts of the messages you send: • Words • Tone • Body Language
Clarifying and Confirming Clarify : You are seeking information to help you understand what the speaker is saying and/or why he or she is saying it.
Clarifying and Confirming Confirm : You are stating your understanding of what someone is saying and why he or she is saying it. Note: Your confirmation is only successful when the other person agrees that you’ve understood them.
Activity: Do you see what I see? Group Work & Individual Participation