Developing HR Scorecard

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HR Strategy Map

Drive Long term Shareholder Value Enhance ROI of HR Strategic Initiatives Develop Internal HR Capabilities Develop Strategic Employee Competencies Deploy HRIS System HR Strategy Map Financial Internal Customers HR Internal Process Learning Create Positive Work Environment Enhance “Internal Customer” (Employee) Satisfaction Enhance Employee Productivity Apply Excellent Recruitment Process Optimize Performance Management System Implement Best Talent Management Practices

HR Scorecard

Drive Long term Shareholder Value HR Scorecard Strategic Objectives Key Performance Indicators Shareholder value Shareholder value growth ROI of HR Strategic Programs and Initiatives Enhance ROI of HR Strategic Initiatives Enhance Employee Productivity Profit per Employee Revenue per Employee

Shareholder value

Shareholder value growth

ROI of HR Strategic Programs and Initiatives

Profit per Employee

Revenue per Employee

HR Scorecard Strategic Objectives Key Performance Indicators Ranking in “Best Place to Work Annual Survey” (conducted by Fortune Magazine ) % of Employee Turn Over Employee Satisfaction Index Create Positive Work Environment Enhance “Internal Customer” (Employee) Satisfaction

Ranking in “Best Place to Work Annual Survey” (conducted by Fortune Magazine )

% of Employee Turn Over

Employee Satisfaction Index

HR Scorecard Strategic Objectives Key Performance Indicators Develop Strategic Competencies Apply Excellent Recruitment Process Average lead time to recruit employees Recruiting cost per employee Performance of New Recruits during the First Two Years of Employment Average Lead Time to Develop Strategic Competencies Average Lead Time to Close Strategic Competencies Gap % of Strategic Competencies Available within the Organization

Average lead time to recruit employees

Recruiting cost per employee

Performance of New Recruits during the First Two Years of Employment

Average Lead Time to Develop Strategic Competencies

Average Lead Time to Close Strategic Competencies Gap

% of Strategic Competencies Available within the Organization

HR Scorecard Strategic Objectives Key Performance Indicators Optimize Performance Management System Implement Best Talent Management Practices Number of Qualified Talents per Strategic Positions Progress of Talent Development Plan (actual vs. plan) % of Senior Managers who Have Been Promoted Internally Average Competency Assessment Scores Number of Performance Feedback Session Conducted per Year

Number of Qualified Talents per Strategic Positions

Progress of Talent Development Plan (actual vs. plan)

% of Senior Managers who Have Been Promoted Internally

Average Competency Assessment Scores

Number of Performance Feedback Session Conducted per Year

HR Scorecard Strategic Objectives Key Performance Indicators Develop Internal HR Capabilities Deploy HRIS System % of HR Employees who Develop Individual Development Plan % of HR Employees who Fully Execute Their Individual Development Plan Progress of HR Portal Implementation (actual vs. plan) Accuracy Level of HR Database

% of HR Employees who Develop Individual Development Plan

% of HR Employees who Fully Execute Their Individual Development Plan

Progress of HR Portal Implementation (actual vs. plan)

Accuracy Level of HR Database