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Recently held in Toronto, Canada, the ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction. ...

Recently held in Toronto, Canada, the ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction.

Arnel, Judith and Manna from our Toronto office recently held a Lunch & Learn to share what they learned over four very full days of talks, courses and demos, covering everything from best practices in research to robotics.

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  • Part of ACM: association for computing machinery – CHI (Computer- human interaction) is a special interest group – multi disciplinary group composed of computer scientists, software engineers, psychologists, interaction designers, graphic designers, sociologists, multi-media designers, and anthropologists…
  • Margaret Atwood: - author - robotics in my work and life – in 2004 she co-invented the ‘long pen’ – a remote signing device that allows someone to write in ink anywhere in the world via tablet PC and the internet <br /> <br /> Scott Jenson – Google – ‘the internet of things is a UX disaster and we are on the verge of an entirely new way of interacting with devices… <br />
  • Externalize the process – get out of your laptop – invite collaboration <br /> Make diagrams (of everything and anything) <br /> Interpret heavily – assign meaning to data – make inferences. Force yourself to assign meaning to data even if its not there. <br /> <br /> Walked through a bunch of techniques on how to do this: concept mapping and flow diagrams and insight combination <br />
  • Insight = provocative statement of truth (and it may be wrong) <br /> <br /> Insight combination: a method of building on insights and established design patterns in order to create initial design ideas.
  • Characteristics of a high-quality survey: valid, reliable and actionable <br /> Use of surveys: understand attitudes and behaviors, goals and intents, ux feedback, user characteristics, awareness, comparisons…
  • Satisficing = short-cutting the answering process (avoid including ‘opt-out’ options) <br /> Acquiescence = tendency to agree with any statement (avoid agreement scales) <br /> Question order = tendency to be influenced by questions that appear earlier in the survey <br /> Social Desirability = sticking to norms and expectations (keep surveys anonymous – move personal/sensitive questions to the end) <br /> Answer options = tendency to infer a higher-level meaning from the answer options and their order <br /> Hypotheticals = tendency to falsely predict the future (ask about current situation instead and make informed decision as a researcher) <br /> Leading info = tendency for any additional info in the survey to bias the respondent
  • Characteristics of a high-quality survey: valid, reliable and actionable <br /> Use of surveys: understand attitudes and behaviors, goals and intents, ux feedback, user characteristics, awareness, comparisons…
  • Characteristics of a high-quality survey: valid, reliable and actionable <br /> Use of surveys: understand attitudes and behaviors, goals and intents, ux feedback, user characteristics, awareness, comparisons…
  • Purpose of a contextual model
  • Mturk is a crowdsourcing internet marketplace that enables individuals or businesses to coordinate the use of human intelligence to perform tasks that computers are currently unable to do. The Requester posts a task known as a Human Intelligence Task and the Worker can browse among tasks and complete theme for money. <br /> Hedonic quality – is this tacky or stylish. Captivating, premium, creative <br /> Pragmatic quality – was it predictable or unpredictable. Structured, practical. simple <br /> Goodness – 7 point differential from bad to good <br /> Beauty – 7 point scale from ugly to beautiful <br /> Urgency – a scale to indicate if the parameter implied that something super urgent requiring immediate attention happened, or can it be dismissed <br />
  • - Worked well for displaying notifications and engendering a strong hedonic surprise
  • - Focus on 80%...: developing world but also underserved parts of the US like Detroit
  • Clinics in Zambia use it as a part of a program to improve maternal and child mortality rates. Health workers can use cell phones to track health data and sync it to a central server using the cellphone network. <br /> In india, Health Activists, trained people who are not nurses/doctors who are able to improve health outcomes in areas of extreme poverty typically have low literacy are able to use the CommCare interface as it can provide audio clips and images to help educate their clients
  • In Gaza, traditionally people had to find jobs by going door to door. This usually takes a whole day as they have to cross numerous check points and go into potentially dangerous areas. With Job-Matching they can have access to many employers w/o ever leaving their house. Souktel also empowers female job-seekers who live in conservative areas since their only other alternative is going to an internet café which are very male dominated
  • After 4.5 hours, I managed to create a

CHI 2014 Presentation Transcript

  • 1. Proprietary & Confidential April 26 – May 1, 2014 Toronto, ON CHI 2014 1CHI 2014
  • 2. Proprietary & Confidential 2 Agenda CHI 2014 2 •  What is CHI? •  Manna: Research Methods & Tools •  Arnel: Power to the People! •  Judith: Mobile HCI; Hardware & Interaction
  • 3. Proprietary & Confidential 3 CHI the premier international conference of Human-Computer Interaction. CHI 2014
  • 4. Proprietary & Confidential 4 A typical day… CHI 2014 • 9am – 5pm • Approx . 50 sessions per day • Academic papers, courses, special interest groups, panels
  • 5. Proprietary & Confidential 5CHI2014 Highlights… Courses, Talks, Plenaries Exhibitions and Hands-on Demos Inspiring Keynotes!
  • 6. Proprietary & Confidential Course: Methods of Design Synthesis –Moving from Data to Innovation Jon Kolko – VP of Product, Innovation, and Design at MyEdu and founder of Austin Center for Design 6CHI 2014
  • 7. Proprietary & Confidential 7 Data Information Knowledge Wisdom Making5Meaning5 out5of5Data Methods:5 affinity5diagramming hierarchy5creation flow5diagramming scenario5development Experience5 Frameworking Methods:5 concept5mapping temporal5zoom semantic5zoom storyboarding Gaining5Empathy Methods:5 reframing insight'combination participatory5design The process… CHI 2014
  • 8. Proprietary & Confidential 8 Method: Insight Combination A method of building on insights and established design patterns in order to create initial design ideas
  • 9. Proprietary & Confidential 9 I saw this + I know this = Insight Method: Insight Combination Data gathered through research Ethics, morals, world view, experience Clear, deep, meaningful perception into human behavior in a particular design context CHI 2014
  • 10. Proprietary & Confidential 10 Insight + Design Pattern = Design Idea Method: Insight Combination Clear, deep, meaningful perception into human behavior in a particular design context A trending paradigm or piece of culture and society A new, creative concept, somewhat facilitated by existing design paradigms CHI 2014
  • 11. Proprietary & Confidential 11 Insight + Design Pattern = Design Idea Exercise: Insight Combination People are expanding their understanding of “appropriate” human to human interactions as they search for meaning in the minutia of their daily lives. Reality TV has moved from realistic to surreal, to ‘car-crash-in-slow- motion’. A dating site that puts people into finite situations of absurdity, which is live-streamed to the internet and open to online commentary. CHI 2014
  • 12. Proprietary & Confidential Course: Designing Unbiased Surveys for HCI Research Hendrik Muller & Aaron Sedley, UX Research, Google 12CHI 2014
  • 13. Proprietary & Confidential 13 What is a survey? A method of gathering information about a population by asking questions to a sample.   CHI 2014
  • 14. Proprietary & Confidential 14 Biases CHI 2014 • Satisficing • Acquiescence • Question Order • Social Desirability • Answer Options • Hypotheticals • Leading Info
  • 15. Proprietary & Confidential 15 Activity CHI 2014 • Select a questionnaire • Identify the biases • Re-write questions to improve • Discuss findings as a group
  • 16. Proprietary & Confidential Special Interest Group: Effectively communicating user research in order to drive design and product decisions Karen Holtzblatt, InContext Design Shoshana Holtzblatt, Google 16CHI 2014
  • 17. Proprietary & Confidential 17 Introduction CHI 2014
  • 18. Proprietary & Confidential 18 Tips from Shoshana CHI 2014 ①  Forget Numbers – Make Themes ②  Pretty Counts ③  Make it Interactive
  • 19. Proprietary & Confidential 19 Tips from Karen CHI 2014 ①  Immersion – own the customer data ②  Translate data into: a.  Contextual models b.  Affinity diagrams c.  Identity models d.  Sensation boards
  • 20. Proprietary & Confidential Course: Mobile Human-Computer Interaction Niels Henze – University of Stuttgart, Germany Enrico Rukzio – University of Ulm, Germany 20CHI 2014
  • 21. Proprietary & Confidential 21CHI 2014 Mobile Human-Computer Interaction: The design of interactive mobile systems for human users in their surrounding context
  • 22. Proprietary & Confidential 22 What’s Changed Since the iPhone Launched? 2007: the first iPhone 2014: the iPhone 5S CHI 2014
  • 23. Proprietary & Confidential 23 Challenges in Mobile HCI CHI 2014 1. Limited Input Capabilities 2. Limited Output Capabilities 3. Unknown Contexts 4. Interaction in the Real World
  • 24. Proprietary & Confidential Paper: Is My Phone Alive? A Large Scale Study of Shape Change in Handheld Devices Using Video Esben W. Pedersen - University of Copenhagen Sriram Subramanian - University of Bristol Kasper Hornbæk - University of Copenhagen 24CHI 2014
  • 25. Proprietary & Confidential 25 Early Prototypes of Shape Changing Devices Morphees Nokia Kinetic CHI 2014
  • 26. Proprietary & Confidential 26 Video Prototypes & User Testing CHI 2014 o  Produced 51 videos of a shape- changing handheld device o  Assessed user reactions to videos using open-ended questionnaire o  Related differences in experiences back to model parameters o  Key Assumption: User reactions to videos capture (at least partially) how they’d perceive physical devices Smartphone Shown in Video 160x90x4 mm 6.9” screen Thickness of 4 mm Moving Beyond Physical Prototypes
  • 27. Proprietary & Confidential 27CHI 2014 Use Scenarios Notification & Hand Approach
  • 28. Proprietary & Confidential 28CHI 2014 AREA: a device’s ability to change its surface area
  • 29. Proprietary & Confidential 29CHI 2014 CURVATURE: a device’s ability to change the curviness of its surface
  • 30. Proprietary & Confidential 30CHI 2014 ZERO CROSSING: the capability of a shape to have wave-like patterns
  • 31. Proprietary & Confidential 31CHI 2014 AMPLITUDE: the range of displacement of a point on the surface
  • 32. Proprietary & Confidential 32CHI 2014 TAPERING: diminishing or reducing the thickness toward one end
  • 33. Proprietary & Confidential 33CHI 2014 CORNER BEND: bending the corner of the phone upwards
  • 34. Proprietary & Confidential 34 Empirical Study CHI 2014 o  200 participants recruited through Amazon Mechanical Turk o  Each participant shown 3 videos in random order o  Each participant asked to complete a UX questionnaire evaluating: hedonic quality, pragmatic quality, goodness, beauty, urgency, & attend to
  • 35. Proprietary & Confidential 35CHI 2014 AREA: a device’s ability to change its surface area Finding: Strongly correlated to pragmatic qualities like predictable & simple
  • 36. Proprietary & Confidential 36CHI 2014 ZERO CROSSING: the capability of a shape to have wave-like patterns Finding: Strongly correlated to hedonic qualities like stylish & creative
  • 37. Proprietary & Confidential 37CHI 2014 TAPERING: diminishing or reducing the thickness toward one end Finding: Tapering towards the user increases level of urgency
  • 38. Proprietary & Confidential 38 Conclusion: Manipulations of shape and the level of shape change had large effects on experience, perceived urgency and emotions. CHI 2014
  • 39. Proprietary & Confidential Paper: Paddle – Highly Deformable Mobile Devices with Physical Controls Raf Ramakers, Johannes Schoning & Kris Luyten Hasselt University – tUL – iMinds Expertise Centre for Digital Media Diepenbeek, Belgium 39CHI 2014
  • 40. Proprietary & Confidential 40 The Current Smartphone: A Nontransformable Device CHI 2014 The Design Problem: Touch screens don’t provide physical controls or affordances
  • 41. Proprietary & Confidential 41CHI 2014 Paddle: A highly deformable mobile device that can be transformed into various special- purpose physical controls.
  • 42. Proprietary & Confidential 42CHI 2014 What is Paddle? A loop of square sized tiles held together by wires. How does it work? Through tiny infrared reflective markers and an optical tracking system. Projection provides visual output. Touch interactions are enabled via markers on the user’s fingers.
  • 43. Proprietary & Confidential 43 Paddle Transformations Paddle as Map: Shape Fits Digital Content Paddle as Game Controller: Ergonomically Designed CHI 2014
  • 44. Proprietary & Confidential 44 Paddle Controls: Peeking, Scrolling & Leafing CHI 2014
  • 45. Proprietary & Confidential 45 Paddle Controls: Peeking, Scrolling & Leafing Continued CHI 2014
  • 46. Proprietary & Confidential Paper: Panelrama: Enabling Easy Specification of Cross-Device Web Applications Jishuo Yang & Daniel Wigdor University of Toronto Department of Computer Science 46CHI 2014
  • 47. Proprietary & Confidential 47CHI 2014 Panelrama: A web framework that facilitates the automatic distribution of UI elements across multiple devices
  • 48. Proprietary & Confidential 48CHI 2014 How Does Panelrama Work? 02 03Rank Usability of Device Characteristics Distribute Each Panel to Best-Fit Device01Divide UI Elements into Panels
  • 49. Proprietary & Confidential 49 How Would Panelrama Distribute this Presentation? CHI 2014
  • 50. Proprietary & Confidential 50CHI 2014 Clock & Time Elapsed Displayed on Smartwatch
  • 51. Proprietary & Confidential 51 Speaker Notes Moved to Google Glass CHI 2014
  • 52. Proprietary & Confidential 52 Slide Carousel Moved to Smartphone CHI 2014
  • 53. Proprietary & Confidential 53 Presentation Remains on Laptop CHI 2014
  • 54. Proprietary & Confidential Paper: Persuasive Technology in the Real World: A Study of the Long- Term Use of Activity Sensing Devices for Fitness Thomas Fritz - University of Zurich Elaine Huang - University of Zurich Gail Murphy - University of British Columbia Thomas Zimmermann - Microsoft Research 54CHI 2014
  • 55. Proprietary & Confidential 55 Have I Reached 10,000 Steps Yet!? CHI 2014 FitBit as Persuasive Technology Study: Examined long term use of the FitBit to identify if there’s a threshold for use Participants: 30 (16 F & 14 M) with average of 15 months of use Findings: Motivation persists over long periods of time and increased activity level maintained Metrics and numbers become more important than actual health benefits
  • 56. Proprietary & Confidential Panel: Can You Do Good and Do Well? Exploring HCI Careers in Development Ed Cutrell - Microsoft Research India Bangalore Tawanna Dillahunt - University of Michigan Jacob Korenblum - Souktel Rowena Luk - Dimagi Inc. 56CHI 2014
  • 57. Proprietary & Confidential 57 What is HCI for Development? CHI 2014 • A growing field of HCI practitioners and researchers who create tools to impact international development, human rights and socio-economic development – Focus on 80% of the world that makes <$10/day – Work on low-tech solutions, think Nokia phones
  • 58. Proprietary & Confidential 58 CommCare by Dimagi CHI 2014 • A free and open-source platform for creating forms and capturing form data in an electronic repository • Examples: – Rural clinics in Zambia – Educating clients of low-literacy health activists in India
  • 59. Proprietary & Confidential 59 Job Matching by Souktel CHI 2014 • Low-cost platform that connects job seekers with employers using SMS technology • Examples: – Youth employment in Gaza – Female job-seekers in conservative areas
  • 60. Proprietary & Confidential Course: Make This! Introduction to Electronics Prototyping Using Arduino Dave Sirkin – Stanford University Wendy Ju - Stanford University 60CHI 2014
  • 61. Proprietary & Confidential 61 What is Arduino? CHI 2014 • An electronics prototyping kit. Like LEGO for prototyping electronic devices. • Composed of: – Arduino microcontroller: hooks up to your computer and programs the circuit board and the doodads attached to it – Breadboard: circuit board, no soldering needed – Doodads include: potentiometer, LEDs, resistors, light sensors, switches, motors, etc. Arduino   so,ware   Breadboard   Doodads  
  • 62. Proprietary & Confidential 62 What I made? CHI 2014 • A ROBOT!
  • 63. Proprietary & Confidential 63 Why I took this course CHI 2014 • Get out of my comfort zone of 2D interfaces, I’m intimidated by electronics • Eventually want to learn how to create a full on robot! • If you ever get a chance to do something at a conference that looks fun but not part of your discipline, DO IT!
  • 64. Proprietary & Confidential Closing Keynote: The Physical Web Scott Jenson – Google 64CHI 2014
  • 65. Proprietary & Confidential 65 We could be heading towards a UX Disaster CHI 2014 • The more things we build around the Internet of Things, the more we have to be careful of the UX (Kindle vs. Bluetooth) • Bad design could cause a cascade of errors that negatively affect our lives
  • 66. Proprietary & Confidential 66 The “Shape of Innovation” CHI 2014 • Step 1: inappropriately recycle an old model, get familiar with it (tillers on cars) • Step 2: technology matures (steering wheel) • Step 2.5: getting attached with this solution. We get so attached to it we don’t want to give it up. Holds us back from a revolution.
  • 67. Proprietary & Confidential 67 Look past the iPhone Apps … CHI 2014 • We are stuck in the iPhone model of apps • To move forward with the Internet of Things, we need to look past this model of Native Apps
  • 68. Proprietary & Confidential 68 … and step into the Physical Web CHI 2014 • There are going to be 1000s of devices and objects to interact with in the future • Current, Unscalable model: a native app for each device • Instead, Just in Time interaction: make all mobile devices be able scan interactable objects in an area. That object points users to webpages that they can use to interact with the object
  • 69. Proprietary & Confidential 69 In conclusion CHI 2014 • As innovators we need to be aware of the Shape of Innovation to make sure we’re not getting stuck. Native Apps = Technology Tiller. • Revolution requires freeing ourselves from the constraints of Native Apps. Power to the people!
  • 70. Proprietary & ConfidentialCHI 2014 70 Thank You.