expect the unexpected things when handling travel agency

2. An Overview

4.  Use Common Sense
 Consult Your Company  Stay Calm
 Use Other Resource People as Allies
 Document any Unusual Occurrences
 Head Off Problems before They Occur

6. Money Matters
Theft & Losses
Luggage Problems
Transportation Problems
Other Accidents

7.  Travelers should never carry money in a predictable
places
 Valuables shouldn’t be left in hotel room
 Travelers must avoid dubious neighborhood and
should be alert to anyone who bumps into them
 Tour managers need to steer tour members away
from scam such as overprice souvenir shops,
worthless attraction, stores that sell phony brand
name items

8.  Food poisoning can occur anywhere
 Many cosmetics, perfumes & medications increase
the possibility of serious sunburn
 Medication should never be removed from its
original container
 Insect repellent are important in the tropics country

9.  Your client can get a cash advance
from atm or bank
 He can have family or friends to wire
new funds
 You may need to advance a little
company or personal money to help
you client

10.  Ask your client to call the issuing
institution immediately
 Certain credit card companies have
local offices that can issue a
temporary card within a few hours

11.  A client must report the theft to
local police in order to replace a
stolen passport
 Then go to the issuing embassy or
consulate

12.  Tour manager must reported to the responsible
authorities for dealing with any negligent handling
 Then, fill out a damaged property form including
luggage insurance
 Compensation is under tour supplier or tour
operator decision

13.  If the posted departure time for your flight
hasn’t changed, keep your clients at the gate
 If the posted departure time has been
changed, determine what the gate attendants
are willing to do for your group
 Explain the nature of the delay to your
passengers and warn them not to wander too

14.  Notify the local police immediately
 Remain with the deceased until police have
arrived
 Call tour company so it can inform the client’s
relative and friends, and follow up with a letter of
sympathy
 Do everything you can to comfort the rest of the
group and get their minds back on the vacations

15.  Make a mental map of hotel exits when
check-in
 Call for help if the phone work
 Take exit stairways, not the elevator
 Hang a bed sheet out the window to signal for
help
 Above all, don’t panic.

16. Q&A
Thank You