Oracle eBsuiness Suite : RMA to Refund Process flow

by nuppara on Dec 09, 2008

Simple process flow for RMA to Refund Process

Simple process flow for RMA to Refund Process

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Oracle eBsuiness Suite : RMA to Refund Process flow — Presentation Transcript

RMA to Refund Process Flow www.oraclebusinessapps.com

Create a Sales Order and Invoice

..and then create return that order for credit

..credit memo is raised for RMA Order and auto applied to invoice Notice that the batch source is ORDER ENTRY

… you can ensure that by checking reference information in credit memo

… take the invoice number from credit memo applications from Actions

..let us query up that Invoice

..since the setup for ORDER ENTRY batch source is Refund

..when credit memo is raised for invoice it is applied and you can see payment is applied and reversed

..check the details of payment by using details button to see cash receipt

..and you can see receipt is refunded when you use apply button

..when refund status button is used it shows you AP Invoice

..navigating to AP invoice shows you that it is payment request and notice that there is no supplier information..