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Communication is the process of exchanging information by the use of words, letters, symbols, or nonverbal behavior.
Effective Communication Improved stakeholder response Stronger decision making Steadier work flow Clearer promotional materials Enhanced professional image Quicker problem solving Stronger business relationships Increased productivity
Learning all communication styles is important in order to avoid communicating in less effective ways and in order to recognize those styles in others so as to be able to deal with them.
People are not difficult. They only seem difficult to the extent that we do not have the skills to deal with what they bring to the table. It is our lack of knowledge that makes the situation difficult.
we are not interested in what the other person is saying
we do not understand what the other person is saying
we do not agree with the other person
To listen with empathy, try to identify what needs the other person is trying to meet Ask yourself these questions: What is he or she asking for? What need is this person’s emotion(s) coming from? What danger is the person experiencing? Listening with Empathy
we cannot believe that an unlikable person has something to say that is worth considering
Listening with Empathy
Listening with Openness To listen with openness, imagine you are a detective trying to get all the facts. You are trying to find the truth. View the information from the perspective of the other person. Consider the other person’s background, culture, history, etc.
Our definition: A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. The process usually involves one party or group working for its own interests and in opposition to the interests of the other group or individual.