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Mission Based Technology Planning

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Borrowing heavily on work from Peter Campbell for our book Managing Technology to Meet Your Mission,

Borrowing heavily on work from Peter Campbell for our book Managing Technology to Meet Your Mission,

Published in: Technology, Business

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  • Tie Actions and expenses to mission-serving strategies.
  • http://www.flickr.com/photos/phploveme/2997473310/Using the balanced scorecard, we can identify the areas we need to plan for. The basic concept is that you can’t make any one particular area work without investment in the others. Especially note that one of the areas is Innovation and Learning, which we might also call training. You can’t NOT invest in training. It’s vital, especially when it comes to technology. In other words, you can invest like crazy in a new system to better interface with your clients, but unless you invest in training your staff to use it, it’s useless.
  • So these are the kinds of items we want to put into a plan, but they are not the plan itself. What goes into a plan?
  • http://www.flickr.com/photos/mcleod/4150969115/
  • http://www.flickr.com/photos/phploveme/2997473310/
  • Transcript

    • 1. Mission Based Technology Planning
      Holly Ross
      ED, NTEN
      holly@nten.org
    • 2. Thank You To:
      Peter Campbell, IT Director, EarthJustice
    • 3. Tech Planning is Org Planning
    • 4. The Balanced Scorecard
      http://www.flickr.com/photos/phploveme/2997473310/
    • 5. Balanced Scorecard Examples
      Constituent Strategies:
      Starting a newsletter to inform or engage constituents
      New classes for job-seekers
      Mobile website design to increase access to information on your site
    • 6. Balanced Scorecard Example
      Internal Business Strategies
      Replacing analog phones with VOIP
      Instituting a new Purchase Order process
      New Accounting software
    • 7. Balanced Scorecard Example
      Employee Training/Education:
      Bonuses
      Internal training programs
      Mentoring/coaching programs
      Educations allowances
    • 8. A Plan Answers:
      How do the actions supports the mission and the organization’s strategic plan?
      How will resources be allocated?
      How will support and training happen?
    • 9. A Plan Contains
    • 10.
    • 11. It’s Not That EASY!
      Plan for the short and the long term simultaneously
      Know what you want to accomplish 2, 3 or 5 years out
      Prepare for it to change
      While also working towards it
    • 12. Benefits of Looking Forward
      Spread out recurring costs, space out large projects for less cyclical expenses
      Road map for system upgrades/replacements makes things smoother and fosters adoption
      Large projects can be planned for in ways that make it easier for everyone
    • 13. Know How to Decide
      http://www.flickr.com/photos/mcleod/4150969115/
    • 14. Know How to Decide
      SWOT Analysis
    • 15. Know How to Decide
    • 16. 360 Degree Participation
      http://www.flickr.com/photos/phploveme/2997473310/
    • 17. Conclusion
      Don’t Plan Alone
      Focus on Mission
      Know How to Decide
      Creativity Rules!