KM Challenges in a Global Environment

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A presentation by Mark Andrews of Baker & McKenzie Australia to the NSW KM Forum, Sept 2010

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KM Challenges in a Global Environment

  1. 1. NSW KM Forum – September 2010 KM Challenges in a Global Environment How Baker & McKenzie meets the challenges Mark Andrews – Director, Knowledge & IT
  2. 2. Outline – What we think… – Alternate perspectives – Describing culture – Global challenges – About Baker & McKenzie – Meeting the challenges 2
  3. 3. What we think… – Individualist Vs collectivist – No fear of loosing face Vs fear of loosing face – Small Vs large power distance – Monochronic Vs polychronic Score each between 1 and 10 Total score out of 40 3
  4. 4. Alternate perspectives – Western – Rational (Plato, Descartes) – Knowledge is the result of an ideal mental model (as in mathematics) – Experimental (Aristotle, Locke) – Knowledge is deducted from what we experience with our senses – Favour objective and “true” knowledge – ie. explicit – Can “true” knowledge exist? 4
  5. 5. Alternate perspectives – Eastern – Unity of mankind and nature – Experience is dominant not theorization : an individual in its environment – This is translated in the language – Unity of body and soul – Emotions, perceptions of the environment are central to knowledge – Wisdom derives from the entire personality – Unity of myself and the other – Importance of the collective – Favour subjective and “contextual” knowledge and hence tacit knowledge 5
  6. 6. Describing culture – The way we do things – A sense of belonging – Defines what is acceptable and what is not acceptable – Emergent not designed – Often tacit – Influences all interactions – Cannot be changed easily 6
  7. 7. Global challenges – Culture – country, race and ethnicity – company, head office, other offices – Language – Scope and scale – Technology – Ability to influence etc 7
  8. 8. Global challenges for law firms – Jurisdiction – Legal Professional Privilege – Educational paradigm – degree to which dialogue based pedagogy is used – IP protection – Return on local investment 8
  9. 9. About Baker & McKenzie – A leading Global Law Firm – 39 countries – 67 offices – 60 nationalities – Admitted to practice in almost 250 jurisdictions – More than 70 languages spoken – Educated at over 1,200 institutions – 17 major areas of practice with numerous specialisations – Over 10,000 lawyers, supporting professionals and staff 9
  10. 10. Meeting the challenges – our Global approach 10
  11. 11. Meeting the challenges – our Global approach – Governance and Practice & Industry Group leadership – Knowledge Management team – Global – Local – Development framework, appraisals and time recording – Technology 11
  12. 12. Governance and Leadership – Executive Committee liaison – Global KM Director – Global Knowledge and Talent Management Steering Committee – Knowledge responsibilities for Practice and Industry Leaders – Knowledge Partners – Office and Practice Group level 12
  13. 13. Knowledge Management team – Knowledge Management team – Global Directors and PSLs – Australia and London management roles – Local PSLs – Other professional support functions – Relationship with Global and Local IT 13
  14. 14. Baker & McKenzie Development Framework – Key Result Areas – Business Development – Client Service – Legal Knowledge and Expertise – Matter Management – People Management – Personal Qualities – Intellect – Dedication – Humanity – Gravitas 14
  15. 15. Baker & McKenzie Development Framework – Legal Knowledge and Expertise – Core legal expertise – Specialist legal expertise – Knowledge management – Application of policies, procedures etc – Contribution – Sharing – Usage – Promotion – Adaptation – Leadership 15
  16. 16. Technology – Microsoft – Office Suite and Email – SharePoint – intranet – OpenText – DM – Recommind – Mindserver 16
  17. 17. NSW KM Forum – September 2010 KM Challenges in a Global Environment Developing a culture of knowledge sharing THANKYOU Mark Andrews – Director, Knowledge & IT

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