:                                                                                       4605 Pinenoble Court, Glen Allen, ...
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Suri Profile

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Suri Profile

  1. 1. : 4605 Pinenoble Court, Glen Allen, VA 23060 nsurinder@gmail.com (312) 618 5739 SURI www.linkedin.com/in/surisurinder SURINDERSenior Executive at Verizon, McKinsey, Capital One CONTRIBUTIONSexperienced in leading $2B businesses & global callcenter operations Sales Growth: $300M topline growth through CRMMr. Surinder Is Founder and CEO of CTR Factor, Head of Advisory P&L Leadership: #1 region on net income (4X nat’l avg)Services at the ALPFA Institute of Executive Education, University ofArkansas, and Chief Learning Officer & Global Head of consulting Operational Excellence: 15% productivity leap in 1 yearservices at Diversity MBA Consulting. He developed the techniques and Customer Experience: 90% top 2 box satisfaction scoresconcepts he teaches during a long and successful business careerspanning 25 years and 25 assignments as an executive, consultant, Revenue Management: $350M in new revenue annuallyboard member, author, entrepreneur and professor. His leadership arc Call Center Operations: 25% AHT drop; 20% SL jumphas been extraordinary, starting in 1984 as an immigrant graduatestudent on an academic fellowship, with humble roles along the way. Employee Engagement: #1 survey scores company-wideHis experience spans multiple industries, including telecom, banking, Expense Reduction: $200M run rate drop (15%)energy, transportation, retail, city government, non-profit, and Merger Integration: $1B payphone business createdhealthcare at companies like Pfizer, Verizon, McKinsey, Centurylink, New Business Launch: $5B international business launchedCapital One, Fidelity, Best Buy, Wellpoint, Chase, and Con Edison.He has held C-level roles running billion dollar P&Ls and large globalfunctional groups:• CEO of $1.7B regional P&L,5K employees STRENGTHS• COO of $2.7B regional P&L,3K employees• CMO of $1B P&L serving 50M customers• CHRO of $1.8B global P&L Powerful and effective C-suite and board-room presence• Chief of Staff to COO of $39B P&L• Global Head of Broadband call centers Large scale, sustainable organizational transformation• Head of Process Re-engineering of $1.2B unit Insightful analysis and simplifying synthesis of complexity• Expert in Customer Experience at McKinsey Immediate, impactful, balanced results delivery• Head of $3B early stage Collections unit Impassioned, persuasive connection with large teamsHe is the author of the forthcoming book: The CTR Factor: How high isyour leadership quotient, former board member of three boards, and Consensus building across diverse constituenciesformer Adjunct Professor of Strategic Management at the City Innovative solutions and disciplined executionUniversity of New York. In 2011, he was recognized as one of the Top50 undedr 50 Senior Executives in the US by Diversity MBA magazine. Compassionate coaching and leadership development Win-win negotiation for advantageous outcomesMr. Surinder holds a BS in Civil Engineering, an MS in StructuralEngineering and an MBA in Marketing. Strategic thinking and bold envisioning

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