SMS options E-Statement Pre -Registration Call Centre IVR

1. e-SERVICEC H A N N E L S
a better future.
www.nssfug.org /nssfug nssfug 0800286773 TOLL - FREELINE
14th Floor, Workers House, Plot 1 Pilkington Road, P.O Box 7140 Kampala, Uganda.
Tel: 0417 331 888, 0417 331 755 Fax: 0414 258 646
E-mail: customerservice@nssfug.org Website: www.nssfug.org

2. HOW TO ACCESS YOUR NSSF E-STATEMENT
1. Send an e-mail to customerservice@nssfug.org requesting a
password. Send the following details:
a) NSSF Number (13 digits)
b) Your full names (please ensure you provide your full name as at the
time of registration with NSSF)
c) Your date of birth
d) Father’s full names
e) Mother’s full names
2. A password will be sent to your e-mail within 24 hrs
3. After getting the password, login to the NSSF website
www.nssfug.org
4. Fill in your NSSF number and your password on the e-statement
feature, after selecting pre-registration on self-service drop down
icon. The e-statement will be generated and appear on your screen.
If you forget your password, repeat the steps above.
How to Change your password
1. When viewing your e-statement, click change password
2. Fill in your NSSF number and new password
3. Confirm new password and submit
For further help call toll free line 0800286773
HOW TO USE SMS TO CHECK YOUR NSSF ACCOUNT
BALANCE
1. Type NSSF <space > NSSF No <space> Date of Birth <space> full
Name
2. Send to 6773
3. You will recieive confirmation of receipt of SMS immediately.
4. A pin will then be generated within an hour
5. You can now use your PIN to check your Balance: type Bal
<space> PIN
6. You will recieve your Balance immediately * For futher help call toll
free 0800286773
Member Information Update
Areas that need to be updated by members include:
• Marital status
• Spouse and Children
• Contacts
Procedure
a) Access Member detail update form from nearest branch or
website: www.nssfug.org
b) Properly fill the form and attach the relevant below
documents required below:
• Marriage certificate, Introduction certificate or consent letter as
proof of marriage
• Birth certificate, immunization card or baptism card as proof of
children
c) Submit form and relevant requirements to nearest office or email
this to customerservice@nssfug.org
Pre-registration
a) The requirement for pre-registration is as follows:
b) Please visit the website: www.nssfug.org
c) At the home page click on self-service drop down.
d) Select pre-registration.
e) Select appropriate option of:
• Employee pre-registration.
• Or Employer registration if you would like to register a new
employer.
f) You will see form and fill in details upto the last page.
g) Click on send button.
h) A reference number will be generated.
i) Present the reference number to nearest NSSF office with five
working days.
j) The NSSF officer will take your photo and thumb prints.
k) An NSSF Card will be issued.
REQUESTS ON SMS PLATFORM
Description Keyword Mechanics
BALANCE RECEIPT BAL
Type BAL<space>[PIN] and send to
6773
CHANGE PIN PIN
Type PIN<space>[OLD
PIN]<space>[NEW PIN] and send to
6773
CLAIM STATUS CLAIM
Type CLAIM<space>[PIN] and send
to 6773
REPORT
EMPLOYER
REPORT
Type REPORT<space>[COMPANY]
and send to 6773
REQUEST FOR PIN NSSF
Type NSSF<space>MEMBER
No<space>BIRTH
DATE<space>NAME and send to
6773
FOR ENQUIRIES HELP
Type HELP<space>[INQUIRY] and
send to 6773