The objective of this project is to utilise ICT to assist local government in South Africa with improving its service delivery. A key component of this system is an e-procurement solution aimed at
The objective of this project is to utilise ICT to assist local government in South Africa with improving its service delivery. A key component of this system is an e-procurement solution aimed at reducing corruption in South Africa.
Local Government ServicesEnabling Service DeliveryAugust 2011
Key Message• Local government is critical to service delivery in South Africa• However, Local Government is failing• ICT is a great tool assist in turning this around• However ICT on its own will not do this – need an integrated municipal turnaround strategy – strategy, people, process, technology• Need to do things radically different – more of the same will not work.• EOH Local Government Services has tremendous experience and skill in the municipal space. – Offers new perspectives and innovative approaches – Operates across strategy, people, process & technology – Is a partner in helping municipalities enable service delivery• EOH’s Municipal E-Government solution, based on the Municipality in a Box concept initially funded by SAFIPA is an important tool to help municipalities realise the benefits of ICT for service delivery.
One of the most pressing challenges facing South Africa is the need to strengthen local government.• Local government is key to the service delivery strategy of the government as it is the sphere of government with deals with the implementation of national and provincial policies, in a way that is tangible to people “on the ground”. It is the sphere of government where the “rubber hits the road”.• Although the lives of many South Africans have improved since 1994, major challenges still lie ahead.• Part of these challenges is that Service delivery many municipalities, which are central to the implementation of protests!!! government policies, still do not have the necessary capacity to implement government programmes and ensure that there is sustainable delivery of basic services - even when resources are available
The Conditions & Challenges impacting Local Government Today • Ensure that municipalities meet the basic service needs of communities • Build clean, effective, efficient, responsive and accountable local governmentLocal Government Factors • Improve performance and professionalism in municipalities • Improve national and provincial policy, oversight and support • Strengthen partnerships between local government, communities and civil Challenge society Utilise ICT to restore the confidence of the majority of citizens in the municipalities, as the primary expression of the developmental state at a local level • Pre-configured solutions that can be implemented rapidly • Simplified IT solutions, Shorter time-to-value • Innovative commercial model with scalability options Opportunity • Centralized and/or on-site services allowing quicker implementations • Service Delivery Excellence • Improved Customer Service and Convenience • Greater Transparency on decision making and administrative issues Citizen • Increased participation Benefits
Original Municipality in a Box Concept• Partnership with SAFIPA (South Africa E-Government - Finland knowledge partnership on Platform Council officials and politicians However, this is •Supply Chain ICT) Management/ e- where the Citizens and communities tendering• Key emphasis on improving the actual problem •Council Secretariat effectiveness of local government by (including Agenda utilising a people, process and is – Management and Council Meeting systems approach – good, solid, Integration Management) repeatable processes enabled by a with existing •IDP and Capital system executed by trained people. Projects management back-end •Document Management• To deliver a package (toolbox) transactional •Knowledge comprising of a systems architecture, systems Management and process maps, actual open source Knowledge Repository software (free e-Government lack of (legislation, reports, etc.) platform), implementation integration, •Small Business methodology and templates that will lack of Directory •Municipal Incident be used by municipalities to improve functionality, reporting and their service delivery. etc. management system •Etc.
EOH extension of concept• Partnership with SAFIPA (South Africa - E-Government Finland knowledge partnership on ICT) & Performance Platform EOH Council officials and politicians Management •Supply Chain• Key emphasis on improving the effectiveness Management/ e- Citizens and communities of local government by utilising a people, System tendering process and systems approach – good, solid, •Council Secretariat repeatable processes enabled by a system (including Agenda executed by trained people. Management and Council Meeting• To deliver a package (toolbox) comprising of a Business Management) systems architecture, process maps, •IDP and Capital implementation methodology and templates Intelligence Projects management that will be used by municipalities to improve System •Doument their service delivery. Management •Knowledge• Built on top of a systems platform consisting Management and of Operational systems (for day to day running Knowledge Repository of the municipality), Business Intelligence (legislation, reports, systems (to enhance information visibility and etc.) decision making) , performance management Transactional •Small Business systems (increased accountability) and an e- / operational Directory Government platform to enhance citizen •Municipal Incident participation and oversight System reporting and management system• Offered as a service with specialised BPO •Etc. services – commercially viable
EOH Municipality in a Box Platform E-Government Platform PerformanceCouncil officials and politicians •Supply Chain Management Management/ e- Citizens and communities tendering •Council Secretariat Business Intelligence (including Agenda Platform including GIS integration Management and Council Meeting Management) Core Transactional systems •IDP and Capital enabling service delivery Projects management Built •Document Logistics – supply chain, plant maint, asset mgt, etc Management •Knowledge Human Resources on Management and Knowledge Repository Real Estate SAP (legislation, reports, etc.) •Small Business Revenue Management Directory •Municipal Incident Finance reporting and management system Document Mgt & Workflow •Etc.
Pure SaaS hosted model Customer EOH (Cloud Vendor)(Municipalities) E-Government Services
Need for this project• SALGA LOCAL GOVERNMENT E-GOVERNMENT REVIEW – Various reasons why we should be looking at e-government – reducing cost, improving efficiency, increasing accountability, etc. – However in SA, it is also a legislative requirement – Lack of standards, functionality and common approaches. Even domains are not standardised. – Strategies and policies to update and maintain information on websites badly lacking. – No single up to date listing of municipal contacts – 47 municipalities don’t even have a website• Finance Minister – Procurement fraud and tender processes in municipalities is a big problem. New regulations issued (on paper) – Monitoring of compliance difficult as there are no systems in place.• SALGA National conference – Call made for SALGA to look at supporting municipalities in recording who the successful bidders were of tenders issued.
Scope of e-Procurement Procurement Need Feedback NotificationMonitoring MIAB Publication DOWNSTREAM UPSTREAM focusPayment Submission area Ordering Evaluation Supplier Selection World Bank
Then codify these processes in a systemViolation of MFMA & Supply Chain Mgt - results in tender irregularities, fuels corruption, erodes confidence in municipal leadership and compromises service delivery.
Lack of / Poor service delivery (water, sanitation, electricity, refuse removal)All Services / Works Request follow the same process to overcome thechallenge of initiating and tracking the diversity of services government isresponsible for:
Discussion/ Comments Integrated solution improving time-to-value, reducing Total Cost of Integration (TCI) and increasing ease-of-implementation by combining Local Government Expertise, preconfigured solution and flexible BENEFITS implementation servicesSTATEMENT Innovative and scalable delivery model offering additional benefits in deployment www.EOH.co.za Nirvesh Sooful Enoch MakhuboFIND OUT MORE email@example.com firstname.lastname@example.org +27 84 909 9284 +27 72 907 6342 Wayne Noble Lucky Mondlani email@example.com firstname.lastname@example.org +27 72 510 4668 +27 82 570 4691