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GadellNet Company Overview GadellNet Company Overview Presentation Transcript

  • Our Story: GadellNet Overview
  • GadellNet Company Overview
    • Founded in 2003 by Joe Gadell
    • Established as a leader in small business IT Consulting
    • Grew 25% YOY average 2003 – 2010 exclusively on referrals
    • Headquartered in Brentwood, Missouri
    • Focused exclusively on St. Louis Small Business
    • Measured Customer Satisfaction Score of 4.97/5.00 as of April, 2011
    Several GadellNet engineers growing mustaches for cancer research
  • Sample Customer Listing
    Non-Profit
    Small Business
    Legal , CPA & Consulting
  • GadellNet Leadership Team
    Joe Gadell
    Chief Technology
    Officer
    Owner and Founder of GadellNet Consulting Services, LLC.
    Microsoft, Cisco, Symantec, etc. Certified Professional
    Nearly 15 years of professional experience in computer technology and engineering.
    Responsibilities Include:
    Networking Team Leader, Technology Competency, Training, Network Engineering
    Tom Stemm
    Chief Executive
    Officer
    Private Sector Information Technology and Business Strategies, Not-for-Profit Information Technology Management, Applications and Systems Design, Business Analysis, Project Management, and Business Planning
    Certified in Project Management and Information Systems Auditing
    Responsibilities Include:
    Development Team Leader, Senior Auditor, Senior Consultant
    Nick Smarrelli
    Chief Operations
    Officer
    Former Director of Sales for Ingersoll Rand
    Certified in Six Sigma and Lean Management
    Microsoft, Symantec and Cisco Certified Sales Professional
    Responsibilities Include:
    Operational Excellence Leader, Sales and Marketing, Implementation Specialist
  • GadellNet – Our Customer Promise
    Directcontact with officers of GadellNet during entire relationship – from the first meeting and beyond
    ACCESSIBLE
    Our team’s credo: “Whatever it takes”
    COMMITMENT
    Steadfast prioritization on small business customers
    FOCUSED
    Hiring and Recruitment of the best IT staff in St. Louis
    EXPERIENCED
    Documentation, Process and Consistency
    DETAILED
    Operate ethically, responsibly and always in the best interest of the customer.
    ETHICAL
  • Whatever IT Takes
    • Communication
    • Extraordinary communication between all stakeholders
    • Know our clients by name – always.
    • Knowledgeable, experienced and friendly technicians
    • Acknowledgment of every call within 15 minutes
    • Proactive Care
    • Provide exceptional service
    • All desktops, servers, network devices managed on one single platform
    • Reduce downtime and surprise issues
    • Automate updates, back-ups, desktop optimization, etc.
    • Accountability
    • Quality Control and follow-up
    • Performance metrics that fit your business
    • Ethics and Trust in all Interactions
    • More than just I.T. Support
    • GadellNet recognizes that computer issues are more than just issues – there are customer and personal implications that must be addressed. GadellNet technicians receive training on customer service – to ensure that our answer is always “yes, we can help you with that.”
  • GadellNet Consulting Teams
    GadellNet Small Business IT Consulting
    Networking
    Strategy and Execution
    Business Operations
    Applications
    Infrastructure
    Development
    .NET – C#, ASP, VB
    PHP/MYSQL
    JAVA /J2EE
    HTML/XHTML/HTML5
    Database/CRM/ERP
    Open Source/Custom CMS / C++
    24/7 Help Desk
    Hardware Support
    Real-Time Issue Tracking
    Desktop Support
    Software Support
  • GadellNet Small Business IT Consulting
    Strategy & Execution
    • IT Integration
    • Virtual CIO
    • Program/Project Management
    Business Operations
    • Disaster Recovery Planning
    • Performance Management
    • Business Intelligence
    • IT Project Prioritization
    • Data Services
    • Managed Services/Help Desk
    Applications
    • Custom Application Management Consulting
    • Application Development
    • Application Integration
    Infrastructure & Network Engineering
    • Systems Design
    • Systems Integration
    • Virtualization
  • GadellNet Networking Team
    Sub teams structured to support:
    • Server and Network Management
    • 24/7 Monitoring
    • Preventive Maintenance
    • Disk Space Analysis
    • Proactive Care
    • Hardware Solutions & Support
    • Design, Implementation and Integration of end-to-end solutions
    • Servers, Storage, Software, Services and Computers
    • IT Operations Assessment
    • Audits and Assessments of logical and physical IT assets
    • Documented Analysis of your IT Operations
    • Design Reviews
    • Enterprise Service Desk
    • Disaster Recovery, Backup and Business Continuity
    • Audio & Visual/VoIP Telephony
  • GadellNet Development Team
    Sub teams structured to support:
    • Application Life Cycle Management
    • Application Architecture
    • Application Development
    • Application Security
    • Application Maintenance
    • Web Portals
    • Database Administration and Programming
    • Data Modeling and Conversion
    • Systems Integration, Implementation and Migration Consulting
    • Content Management
    • Certified Experience
    C#, ASP, VB, PHP/MYSQL, JAVA /J2EE, HTML/XHTML/HTML5, Database/CRM/ERP, OpenSource/Custom CMS, and C++ Certified Experience
  • GadellNet 24/7 Support Team
    • Multi-Tiered Help Desk Team based in Fenton, Missouri
    • Real-Time Service Request System
    • First and Second Level Support
    • Strict SLAs and Contracts to ensure accountability for response and problem mitigation
    • Single Point of Ownership
    • 24/7/365 Coverage for all IT Operations
    • Daily Quality Validation and Continuous Improvement
    • Six Sigma Process Implementation began Q1 2010, fully integrated Q2 2010
    • Daily Reporting Functionality
    • Time Spent On-Call
    • Call Frequency
    • Customer Service Satisfaction Survey Score
    • Proactive Updates to Customer
  • The GadellNet Contract Relationship
    • Documented Service Level Agreements
    • Response Time
    • Detailed Inclusions/Exclusions
    • GadellNet Responsibilities
    • Robust Preventive Care Program Outlined
    • Contract Type:
    • Gold
    • Silver
    • Bronze
    • Implementation Timeline
    • Simple and Clear
  • Nick Smarrelli ●314-920-1736 ●nick.smarrelli@gadellnet.com