Problem Solving

979 views
936 views

Published on

Problem Solving activity slides

0 Comments
4 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
979
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
4
Embeds 0
No embeds

No notes for slide
  • Problem Solving

    1. 1. Create and sustain a positive culture Problem solving – Fixing a so it “stays fixed” A 7-step approach
    2. 2. We will use your homework for our Case Unless there’s a “real problem” you want to tackle <ul><li>Think about what you know about the problem from last night’s homework </li></ul><ul><li>As we learn a Problem Solving Process; think about your viewpoint </li></ul><ul><li>At the end of the “theory part” you, as a team in your roles, will meet bringing with you what each role knows about the problem </li></ul><ul><li>You will complete the first 4 steps in the problem solving process </li></ul>
    3. 3. Problem solving is a process <ul><li>Define the problem </li></ul><ul><li>Identify the cause </li></ul><ul><li>Consider possible solutions </li></ul><ul><li>Develop a plan to remedy the problem </li></ul><ul><li>Implement the plan </li></ul><ul><li>Monitor results </li></ul><ul><li>Celebrate success </li></ul>
    4. 4. 1. Define the problem <ul><li>Gather information that clearly defines the problem and the impact the problem is having on the business </li></ul><ul><ul><li>Describe the situation that prompted you to think there was a problem </li></ul></ul><ul><ul><li>Describe the impact the situation had (or could have) on our business or processes </li></ul></ul>
    5. 5. Often this step is the most difficult part of any problem <ul><li>Each person has identified the problem based on what they know </li></ul><ul><li>It is entirely possible that there are multiple points of view about the problem with each seeing another person, process or piece of the situation as “the problem” </li></ul><ul><li>Getting clear about what is happening and why it is inhibiting successful work is the key to productive work on this issue </li></ul>
    6. 6. 2. Identify the cause “5 Ws and a H” process help you find the root cause <ul><li>Who may be causing the problem </li></ul><ul><li>What may be causing the problem </li></ul><ul><li>When does it happen </li></ul><ul><li>Where does it occur </li></ul><ul><li>Why does it happen </li></ul><ul><li>How does it happen </li></ul><ul><li>Once you complete the analysis, prioritize the issues raised using the Pareto principal* or 80/20 rule </li></ul><ul><li>*20% of the actions cause 80% of the problems ( focus on the vital few) </li></ul>
    7. 7. Problem Statement Root Cause Fishbone Diagram 6. How does it happen 3. When does it happen Issue Issue Issue Issue Condition 5. Why does it happen 2. What may be causing the problem Issue Issue 4. Where does it occur 1. Who is causing the problem 35.6 - Fishbone for Step 5b.ppt
    8. 8. The 5 Whys A short hand way of getting to the root cause of the problem <ul><li>Ask: Why? </li></ul><ul><li>Ask: Why? </li></ul><ul><li>Ask: Why? </li></ul><ul><li>Ask: Why? </li></ul><ul><li>When you can no longer get a new answer when you ask: Why? You have the root cause. </li></ul>
    9. 9. 3. Consider possible solutions <ul><li>A few ground rules </li></ul><ul><li>When you consider solutions make sure that they address the root cause you want to solve </li></ul><ul><li>Start with the problems where you have control </li></ul><ul><li>Working on problems out of your control can waste time and cause frustration </li></ul><ul><li>Work on thinking about this problem differently </li></ul><ul><ul><li>What if… </li></ul></ul><ul><ul><li>180 degree thinking </li></ul></ul><ul><ul><li>Compare and contrast </li></ul></ul><ul><ul><li>Consider what works well & how to do that more </li></ul></ul>
    10. 10. What can we do to solve this problem?
    11. 11. 2x2 Prioritization Matrix: What to address first Select on this axis 1st Tool . . . . Very Effective Higher Cost Harder To Do Less Effective Lower Cost Easier To Do EFFICIENCY EFFECTIVENESS 1 2 3 4
    12. 12. 4. Develop a plan to remedy the problem <ul><li>Be specific </li></ul><ul><ul><li>What are the steps? </li></ul></ul><ul><ul><li>Who is responsible for each step? </li></ul></ul><ul><ul><li>When does each step need to be completed? </li></ul></ul><ul><ul><li>Are any steps sequenced (one needs to be completed before you can move forward)? </li></ul></ul><ul><ul><li>How will we know we are successful? </li></ul></ul><ul><li>Gain agreement on the plan before you move into implementation </li></ul><ul><ul><li>Do you want a “sign off” step? </li></ul></ul><ul><ul><li>(ensuring that everyone has “bought in”) </li></ul></ul>
    13. 13. Action Plan Template: who does what, when Tool Date Due Who does it What needs to be done
    14. 14. 5. Implement the plan <ul><li>Review the plan with all key players </li></ul><ul><ul><li>Are they committed to success? </li></ul></ul><ul><ul><li>Do they understand the implications if we do not succeed? </li></ul></ul><ul><ul><li>Will they be accountable to each other in executing the plan? </li></ul></ul><ul><li>Announce the plan to others with due dates and specific results </li></ul><ul><li>Determine how and when it will be evaluated (look for real data that has credibility) </li></ul><ul><li>Agree on who will report on results </li></ul>
    15. 15. 6. Monitor the results <ul><li>This step began during step 5 – Implement the Plan in the last 3 items </li></ul><ul><ul><li>Announce the plan to others with due dates and specific results </li></ul></ul><ul><ul><li>Determine how and when it will be evaluated (look for real data that has credibility) </li></ul></ul><ul><ul><li>Agree on who will report on results </li></ul></ul><ul><li>Commit to public announcement and posting of results </li></ul><ul><li>Work with all involved participants to improve results until desired results are achieved </li></ul>
    16. 16. 7. Celebrate Success <ul><li>Consider how your team will get “skin in the game” for improved results </li></ul><ul><li>Celebrate what/whom? </li></ul><ul><li>Celebrate when? </li></ul>
    17. 17. Remember the process you just learned <ul><li>Define the problem </li></ul><ul><li>Identify the cause </li></ul><ul><li>Consider possible solutions </li></ul><ul><li>Develop a plan to remedy the problem </li></ul><ul><li>Implement the plan </li></ul><ul><li>Monitor results </li></ul><ul><li>Celebrate success </li></ul>
    18. 18. Any Questions?

    ×