YBN Apply Online Flyer - DPSS


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Los Angeles County DPSS’ website -- YourBenefitsNow! -- now allows potential applicants to apply for benenfits on-line for: CalWORKs, CalFresh and Medi-Cal.

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YBN Apply Online Flyer - DPSS

  1. 1. Your Benefits Now (YBN)Apply On-line • Anytime • Anywhere www.dpssbenefits.lacounty.govThis website gives you program information and access to:• Apply for CalWORKs, CalFresh and Medi-Cal• Get Confirmation for Submitted Application• Case Worker Information• Case Status Information• District Address, Office Hours and Maps Los Angeles County Department of Public Social Services March 2012
  2. 2. Los Angeles Department of Public Social Services YourBenefitsNow! www.dpssbenefits.lacounty.govGREAT NEWS!! The DPSS "Your Benefits Now" website now allows On-lineapplications for the CalWORKs, Medi-Cal and CalFresh (Formerly Food Stamps)ProgramsBackground -- "Your Benefits Now":As you may be aware, DPSS initiated a strategic project for the County back in2009 called "Your Benefits Now" to develop a website that would provide ourparticipants with an easy way to check their benefit levels and other caserelated information from home, a library, or a friend or family memberscomputer, or anywhere else that they can gain access to the Internet. The goalwas to help our participants have access to their case information withouthaving to come into a District office. The "Your Benefits Now" website providesparticipants with very similar services over the Internet to that which DPSS is alsooffering over the telephone via our Interactive Voice Response (IVR) system,such as the ability to obtain: Current case status for CalWORKs, CalFresh and Medi-Cal Financial information, such as benefits received (issuance history) and current benefit availability Periodic reporting status Case Worker information District office address and hours of operation A list of resources, DPSS programs information, other County services, contact DPSS, report fraud, Baby Safe and LAHelpsNote: For privacy purposes, only participants with an authenticated User ID andPassword can access their case information through an encrypted session.The original launch date for "Your Benefits Now" was May 28, 2010 with thewebsite address of www.dpssbenefits.lacounty.gov, which is accessible throughlinks on the DPSS and LACountyHelps (currently in process) websites. We rolledout "Your Benefits Now" along with IVR self-service capabilities to all of our Districtoffices in a multi-phased approach, and completed that implementation April2011.
  3. 3. Los Angeles Department of Public Social Services YourBenefitsNow! www.dpssbenefits.lacounty.govNew: On-line Applications:Building on the success of the "Your Benefits Now" self-service features, in earlyFebruary DPSS implemented enhancements to the website that now allowspotential applicants to APPLY FOR BENEFITS ON-LINE for the following DPSSprograms: CalWORKs, Medi-Cal and CalFresh. These enhancements allowpotential applicants to submit an application from any location with internetaccess (24 hours per day / 7 days per week) without having to travel to a Districtoffice. By working with our partners at the C-IV Consortium, DPSS staff were ableto leverage programming logic for their C4Yourself website to expediteimplementation of these enhancements for LA County, and accomplish it withina very aggressive 6-month time frame.Participant and Employee Benefits of On-line Applications: - Convenient to apply 24 hours per day / 7 days per week - Accessible from home PC, public computers, and devices with Internet access - User friendly website thats easy to navigate - No travel needed at time of application - Privacy and Confidentiality is preserved through a secure web interface - Secure handling of information within the system, preventing loss of paper application - Timely processing of application through electronic interfaces directly to LEADER - Accuracy and Quality of data improved through website validation/editsAs of March 15, 2012, DPSS has received over 53,000 on-line applications andare averaging over 70,000 hits to the website monthly. Currently, the website isavailable in English and Spanish. Other languages will be implemented on aflow basis throughout 2012, consistent with the Departments ThresholdLanguages initiative.